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Full-time
high school
Comprehensive Benefits Package
Posted 2d ago
~40 hrs/week
Remote in United States
Responsibilities
The Scheduling Team Lead supports scheduling staff by monitoring productivity and resolving operational challenges to ensure appointments are scheduled accurately. They coordinate department projects and maintain HIPAA compliance while supporting various healthcare lines of business.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in clerical, administrative, scheduling, or customer service roles. Proficiency with computer systems and strong organizational skills are required, with previous call center experience preferred.
Full job description
Scheduling Team Leader
The IMA Group is seeking a detail-oriented and motivated Scheduling Team Leader to support our growing Scheduling Department. This role is ideal for someone with scheduling, customer service, or call center experience who enjoys helping teams succeed while ensuring appointments are scheduled accurately and efficiently.
As a Scheduling Team Leader, you'll serve as a key resource for scheduling staff, helping monitor productivity, resolve scheduling challenges, and ensure daily operational goals are met. You'll work closely with leadership while supporting appointment scheduling for disability evaluations, occupational health services, and other lines of business.
What You'll Do:
Support and guide scheduling staff to ensure daily work is completed accurately and on time
Monitor scheduler productivity and performance, providing updates to management
Assist with assigning and tracking team tasks
Identify scheduling issues and communicate solutions to leadership
Help coordinate department projects and special assignments
Participate in training initiatives and support process improvements
Schedule appointments as needed while maintaining excellent customer service
Maintain HIPAA compliance and confidentiality standards
What We're Looking For:
High school diploma or GED required
At least 1 year of clerical, administrative, scheduling, or customer service experience
Previous scheduling or call center experience preferred
Strong organizational, communication, and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency with computer systems and data entry
Why Join The IMA Group?
Stable, growing healthcare organization
Collaborative and supportive team environment
Opportunities for professional growth and development
Comprehensive benefits package for eligible employees
If you're a proactive professional who enjoys supporting teams and driving operational success, we'd love to hear from you!
The IMA Group is an Affirmative Action/Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
RE-IMAgine: Evaluations. Case Management. Clinical Research.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1990
Headquarters
Tarrytown, NY
LinkedIn followers
19,265
For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus.
IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.
Offices: 660 White Plains Road, Suite 630, Tarrytown, NY 10591, US · 1762 Central Avenue, Suite 201, Albany, NY 12205, US · 2999 NE 191st Street, Suite 600, Miami, FL 33180, US
Disability EvaluationsIndependent Medical EvaluationsCorporate HealthOccupational Medical ServicesClinical TrialsGovernment ServicesPayer ServicesClinical ResearchDecentralized Clinical TrialsHybrid Clinical Trials
RE-IMAgine: Evaluations. Case Management. Clinical Research.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1990
Headquarters
Tarrytown, NY
LinkedIn followers
19,265
For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus.
IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.
Offices: 660 White Plains Road, Suite 630, Tarrytown, NY 10591, US · 1762 Central Avenue, Suite 201, Albany, NY 12205, US · 2999 NE 191st Street, Suite 600, Miami, FL 33180, US
Disability EvaluationsIndependent Medical EvaluationsCorporate HealthOccupational Medical ServicesClinical TrialsGovernment ServicesPayer ServicesClinical ResearchDecentralized Clinical TrialsHybrid Clinical Trials