Austin, Texas, United States · Hybrid
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: UCaaS, CCaaS, Product Demonstrations, System Configuration, Technical Audits
Austin, Texas, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic Growth, Deal Structuring, Pipeline Management, Consultative Selling, Relationship Management
Austin, Texas, United States · On-site
$100k–$110k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Strategic Growth, Deal Structuring, Pipeline Management, Consultative Selling, Relationship Management
Austin, Texas, United States · On-site
$58k–$68k/yr
A Healthier Future Starts With You As an Assistant Coach (Assistant General Manager), you support your store as a leader, strategist, and mentor. You'll inspire your team, drive operational excellence, and deliver except…
Skills: Team Leadership, Operational Excellence, Mentoring, Food Safety, Customer Experience Management
Austin, Texas, United States · On-site
$58k–$68k/yr
A Healthier Future Starts With You As an Assistant Coach (Assistant General Manager), you support your store as a leader, strategist, and mentor. You'll inspire your team, drive operational excellence, and deliver except…
Skills: Leadership, Operational Excellence, Mentoring, Data-Driven Decision Making, Food Safety
Austin, Texas, United States · On-site
$58k–$68k/yr
A Healthier Future Starts With You As an Assistant Coach (Assistant General Manager), you support your store as a leader, strategist, and mentor. You'll inspire your team, drive operational excellence, and deliver except…
Skills: Team Leadership, Operational Excellence, Mentoring, Food Safety, Customer Experience Management
Austin, Texas, United States · On-site
About European Wax Center European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealin…
Skills: Sales, Customer Service, Interpersonal Skills, Communication, Retail Sales
Austin, Texas, United States · On-site
About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and …
Skills: System Level Test (SLT), Semiconductor Validation, Python, Tcl, Shell Scripting
Austin, Texas, United States · On-site
Overview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric dist…
Skills: Fleet Maintenance, Equipment Repair, DOT Compliance, Dielectric Testing, IFTA Compliance
Austin, Texas, United States · On-site
About European Wax Center European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealin…
Skills: Sales Management, Team Coaching, KPI Monitoring, Customer Service, Retail Operations
Austin, Texas, United States · On-site
ABOUT THE ROLE We are looking for a detail-oriented and reliable Production Associate to join our team at our Austin, Texas location. In this role, you will be responsible for producing the consumables that power the pos…
Skills: Manufacturing, Order Fulfillment, Inventory Tracking, Chemical Handling, Waste Management
Austin, Texas, United States · On-site
Job Title: EH&S Manager Company: Loenbro, LLC Business Unit/Department: Loenbro Mission Critical - South Location: Leander, TX Reports to: EH&S Director Employment Type: Full time FLSA Classification: Non-exempt About Lo…
Skills: EHS Management, OSHA Compliance, Risk Assessment, Safety Auditing, Hazard Mitigation
Austin, Texas, United States · On-site
$80k–$105k/yr
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving qual…
Skills: SQL, Microsoft Excel, Python, R, Tableau
Austin, Texas, United States · On-site
$146k–$306k/yr
Mentors teams and leads the architecture of highly scalable, interdependent distributed systems. Identifies and removes performance/scalability bottlenecks for hyper‑scale workloads; defines scalability requirements with…
Skills: Distributed systems, Scalability, Architecture, Infrastructure engineering, Data plane platforms
Austin, Texas, United States · On-site
Join us in building the future of digital identity! With IDs in Wallet, users can use their IDs in person, in app, and on the web. We build the backend systems that make this possible. Description Our services sit betwee…
Skills: Distributed Systems, Cryptography, Java, Kotlin, Spring Boot
Austin, Texas, United States · On-site
Overview At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive. With over four decades of trusted servi…
Skills: Occupational therapy, Patient care, Rehabilitation, Recovery planning, Therapy treatment delivery
Austin, Texas, United States · On-site
Your future role at a glance Location: Austin, Texas Facility: Medical Park Tower Department/Specialty: Womens Health Schedule: Full time | Monday-Friday 8am-5pm How you'll make an impact in this role Lead the delivery o…
Skills: Patient Care, Care Plan Implementation, Patient Safety Monitoring, Multidisciplinary Coordination, Discharge Planning
Austin, Texas, United States · Remote OK
Job Description Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're pr…
Skills: B2B Sales, Prospecting, Contract Negotiation, CRM Management, Pipeline Management
Austin, Texas, United States · On-site
Registered Nurse (RN) – Outpatient Allergy & Immunology Department: Clinical Support Employment Type: Permanent - Full Time Location: Austin, TX Reporting To: Clinical Manager Description Monday–Friday | No Nights | No W…
Skills: Registered Nurse, Clinical Assessment, Allergy Testing, Medication Administration, Injection Therapy
Austin, Texas, United States · On-site
Summary The Sr. Mortgage Consultant is responsible for generating residential mortgage loan volume by proactively sourcing and developing external business relationships within the real estate and local communities. This…
Skills: Mortgage Loan Origination, Outside Sales, Financial Analysis, Relationship Management, Public Speaking
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The Customer Success Engineer provides technical advice, runs product demonstrations, and assists with system configuration and admin training. They partner with CSMs to conduct technical audits and ensure customers achieve optimal outcomes with the Dialpad platform.
Candidates need 3+ years of experience in a UCaaS or CCaaS environment and a strong technical curiosity. Ability to complete the Sales Engineering Demo Certification is required.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a CSE, you’ll be engaged by CSMs and assist with technical advice, running demos, system configuration advice, and admin training. You’ll work closely with CSMs to address customer questions about their existing products and services. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This hybrid position reports to our Customer Success Engineering leader, with preferred working hours set as US Core Hours, with Eastern, Mountain, or Pacific time depending on the agreed schedule.
What you’ll do
Skills you’ll bring
Why Join Dialpad
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Elevate every conversation.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Offices: 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US · 1100 Melville St, 4th Floor, Vancouver, British Columbia V6E 4A6, CA · WeWork Marunouchi Kitaguchi, 1-6-5 Marunouchi, Chiyoda-ku,, 10th Floor, Tokyo, Japan 100-0005, JP · 151 Wardour Street, First Floor, London, England W1F 8WE, GB · 101 W 6th St, Floor 6, Austin, Texas 78701, US
