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Full-time
high school, bachelor degree
Posted 1d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
The Sr. Mortgage Advisor acts as the primary point of contact for residential mortgage needs within the credit union branch network. They are responsible for converting internal leads, building external referral networks, and guiding members through the entire mortgage financing process.
Requirements
Candidates must have a high school diploma or equivalent, with a bachelor's degree preferred. One to three years of experience in retail banking or mortgage lending is required, along with the ability to obtain NMLS registration.
Full job description
Summary
The Sr. Mortgage Advisor serves as the dedicated residential mortgage expert within our credit union branch network. This role primarily focuses on servicing warm internal referrals and walk-in traffic generated by branch partners (Personal Bankers, Branch Managers, etc.), while also developing external relationships to generate external leads within the local community. The MLO guides members through the entire mortgage financing process, aligning credit union lending products with each member’s long-term financial goals.
Duties & Responsibilities
Serve as the primary mortgage point of contact for assigned credit union branches, partnering daily with branch staff to identify members with home financing needs.
Promptly follow up on, track, and convert warm internal leads and cross-sell opportunities generated by branch personnel.
Educate branch staff regularly on credit union mortgage products, promotions, and qualification criteria to optimize internal referral pipelines.
Attend local networking events, open houses, and community functions to build an independent referral network and drive external loan volume.
Conduct thorough financial consultations with members to analyze credit profiles, income, debt-to-income (DTI) ratios, and asset documentation.
Recommend appropriate credit union mortgage loan products to enable borrowers to make an informed decision tailored to meet their specific needs.
Maintain clear, consistent communication with borrowers, branch partners, real estate agents, and internal processing/underwriting teams throughout the loan lifecycle.
Ensure a seamless member experience by managing expectations and resolving issues proactively from pre-approval to closing.
Identify opportunities to expand borrower relationships by proactively referring them to appropriate internal branch partners for financial services (e.g. retail banking, investments, or insurance).
Monitor local real estate market conditions, competitor offerings, and economic trends to identify growth opportunities.
Maintain thorough knowledge of federal, state, and institutional lending regulations, including RESPA, TRID, and fair lending laws.
Achieve or exceed monthly and annual production goals established for origination volume, pull through ratios, and member satisfaction scores.
Perform all other duties as assigned.
Requirements
Education and Experience Requirements
High school degree or equivalent. Bachelor's degree preferred.
One (1) – Three (3) years of Retail Banking or Mortgage experience preferred.
Required Knowledge, Skills and Abilities
Exceptional communication, public speaking, negotiation, and interpersonal skills.
Proficiency in utilizing Mortgage Loan Origination Systems, automated underwriting systems, and Customer Relationship Management (CRM) tools.
Knowledge of regulations governing real estate, including Regulations B, C, X, Z, and the Fair Housing Act and Fair Credit Reporting Act.
Ability to maintain a high level of confidentiality.
Providing members with the resources and products they need to achieve financial peace of mind. Since 1940.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1940
LinkedIn followers
16,178
At CommunityAmerica Credit Union, we’re invested in you — our members, our employees, and our community.
We believe everyone deserves to feel like a star, and that’s why we go beyond banking to help people shine. As a not-for-profit, member-owned credit union, we’re focused on people over profits, offering personalized financial solutions that empower individuals and businesses to thrive. From everyday banking to long-term planning, we’re here to support your goals with checking, savings, loans, credit cards, investments, insurance, and financial guidance.
Our team enjoys a vibrant, purpose-driven culture where work/life balance, community impact, and career growth are all part of the experience. If you're looking for a rewarding career where you can make a difference, explore opportunities at CommunityAmerica.com/Careers.
A federally chartered credit union, insured by the National Credit Union Administration.
Providing members with the resources and products they need to achieve financial peace of mind. Since 1940.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1940
LinkedIn followers
16,178
At CommunityAmerica Credit Union, we’re invested in you — our members, our employees, and our community.
We believe everyone deserves to feel like a star, and that’s why we go beyond banking to help people shine. As a not-for-profit, member-owned credit union, we’re focused on people over profits, offering personalized financial solutions that empower individuals and businesses to thrive. From everyday banking to long-term planning, we’re here to support your goals with checking, savings, loans, credit cards, investments, insurance, and financial guidance.
Our team enjoys a vibrant, purpose-driven culture where work/life balance, community impact, and career growth are all part of the experience. If you're looking for a rewarding career where you can make a difference, explore opportunities at CommunityAmerica.com/Careers.
A federally chartered credit union, insured by the National Credit Union Administration.