New York, New York, United States · Remote OK
$100k–$115k/yr
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and lo…
Skills: API Troubleshooting, SQL, Jinja2, REST API, AWS
New York, New York, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Needs Discovery, Closing Sales
New York, New York, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Technology Product Knowledge, Needs Discovery
New York, New York, United States · Remote OK
$202k–$298k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Channel Sales, Channel Management, Go-To-Market Strategy, Alliance Management, Executive Selling
New York, New York, United States · On-site
$150k–$200k/yr
About Bridger Bridger is building the AI automation platform for professional services. We are a full-stack AI company: we own the entire service delivery stack, allowing us to capture the true potential of AI faster and…
Skills: Full Stack Development, AI Agents, React, TypeScript, Next.js
New York, New York, United States · On-site
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Customer Service, Sales, Change Agility, Communication, Customer Problem Solving
New York, New York, United States · On-site
$70k–$95k/yr
Job DetailsJob Location: 498 7TH AVENUE - NEW YORK, NY 10018Position Type: Full TimeEducation Level: BachelorsSalary Range: $70,000.00 - $95,000.00 Salary/yearWe are seeking a BIM & Design Technology Specialist to join o…
Skills: BIM, Revit, Digital Project Delivery, Automation, QA/QC
New York, New York, United States · Hybrid
Principal Architect - CPQ product will own the end-to-end architecture of an AI-native platform built on frontier AI models and agentic workflows. Define the technical vision across product architecture, data platforms, …
Skills: LLM Engineering, Agentic Workflows, Production RAG, Python, JavaScript
New York, New York, United States · On-site
$250k–$300k/yr
About Town Town is an AI-powered assistant that connects to your tools to do real work on your behalf -- triaging your inbox, drafting in your voice, managing your schedule, and running workflows across everything you us…
Skills: Backend Engineering, LLM Orchestration, Distributed Systems, Data Pipelines, API Design
ArcaNew York, New York, United States · On-site
$150k–$250k/yr
About Arca Arca is a wealth management firm built from the ground up with AI. Most people get financial advice that's reactive: an annual check-in, a plan that's a document instead of a living thing, a relationship where…
Skills: AWS Infrastructure Security, Application Security, Threat Modeling, Identity And Access Management, RBAC
New York, New York, United States · Hybrid
The Opportunity Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used m…
Skills: Product management, User behavior analysis, Structured experimentation, A/B testing, Data analysis
ArcaNew York, New York, United States · On-site
$200k–$300k/yr
About Arca Arca is a wealth management firm built from the ground up with AI. Most people get financial advice that's reactive: an annual check-in, a plan that's a document instead of a living thing, a relationship where…
Skills: Infrastructure Engineering, Backend Development, API Design, Developer Experience, System Architecture
New York, New York, United States · On-site
$150k–$160k/yr
About Revin At Revin, our mission is to bring super intelligence to the built world. Millions of operators across Home Services, Construction, and Remodeling have been overlooked by the last wave of technology. We believ…
Skills: Strategic Partnerships, Business Development, Relationship Management, Pipeline Generation, Private Equity Networking
New York, New York, United States · On-site
“The world is yours with Meliá” Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world …
Skills: Network Administration, Desktop Support, Hardware Troubleshooting, Server Configuration, Firewall Management
New York, New York, United States · Remote OK
$140k–$180k/yr
Who we are. Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust ag…
Skills: Kubernetes, AWS, Spark, Ray, Airflow
New York, New York, United States · Hybrid
$160k–$180k/yr
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and busines…
Skills: C#, .NET, ASP.NET Core, Blazor, React
New York, New York, United States · Hybrid
Who We Are Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidatin…
Skills: Python, FastAPI, REST APIs, Docker, Kubernetes
New York, New York, United States · On-site
THE ROLE The AV Support Specialist provides client-facing audiovisual and technical support for small- to large-scale events, including in-person, hybrid, and virtual experiences. This service-focused technical professio…
Skills: Audiovisual Support, Event Production, Video Switching, Audio Mixing, Videoconferencing
New York, New York, United States · Remote OK
$130k–$140k/yr
Transform how banks serve their customers Prelim is revolutionizing how financial institutions onboard and serve their customers. Our platform powers critical banking operations for institutions across the U.S., from com…
Skills: Project Management, Software Implementation, Stakeholder Management, Cross-functional Coordination, Technical Requirements Translation
New York, New York, United States · On-site
Job Description WHAT IS THE OPPORTUNITY? We are looking for a talented individual to work as a business analyst within the Funding, Treasury and Liquidity (FTL) Apex Application Development team. More specifically, the r…
Skills: Business Analysis, Capital Markets Trade Processing, Fixed Income, Equities, Equity Derivatives
New York, New York, United States • Remote OK
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Serve as the primary technical contact for complex customer escalations, troubleshooting integrations, workflows, and platform performance. Collaborate with Engineering and Product teams to resolve incidents and document best practices in technical support spaces.
Requires 2+ years of experience in Senior Technical Support, DevOps, or SRE roles with proficiency in SQL, Jinja2, and API troubleshooting. Must be based on the East Coast and possess strong communication skills for interacting with enterprise stakeholders.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.
We are looking for a Senior Technical Customer Support Engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and has the ability to self-learn while delivering exceptional customer experiences. This role requires strong technical skills, experience with API troubleshooting, and a collaborative, customer-centric mindset.
\nCustomer Advocacy & Technical Support
Serve as the point of contact for complex customer inquiries, issues, and escalations.
Troubleshoot and resolve issues related to integrations, workflows, and platform performance.
Join customer calls to live-troubleshoot issues, explain findings, and guide customers through solutions.
Comfortable communicating with both technical and non-technical stakeholders.
Partner with Engineering and Customer Success Managers (CSMs) to ensure alignment on customer priorities and deliver a strong customer experience.
Diagnose, troubleshoot, and debug issues end-to-end, documenting actions taken for tracking.
Comfortable troubleshooting and resolving issues related to REST API functionality - including crafting and validating GET, POST, PUT, and DELETE calls using tools such as cURL and Postman.
Demonstrate an understanding of HTTP response codes and their significance in integration debugging.
Knowledge of authentication types: session-based, signed request, OAuth, Basic Auth, and API key authentication.
Familiar with certificates: self-signed certificates, CA certificates, and certificate chain validation.
Pull and review logs to identify errors, analyse root causes, and implement effective solutions.
Leverage SQL to query databases, extract relevant data, and support troubleshooting efforts.
Utilize Jinja2 to develop and maintain scripts and tools for automation and customization.
Review and analyze workflows, imports, and system configurations to identify performance issues or failures.
Collaborate closely with Engineering, SRE, and Product teams to investigate and resolve customer-impacting incidents.
Escalate and document issues that cannot be resolved at Tier 1 to the appropriate Engineering team.
Document solutions, troubleshooting steps, and best practices in the Technical Support Spaces.
Provide structured investigation updates to customers during incident response.
2+ years of experience in a Senior technical support, Tier 2, DevOps, or SRE-adjacent role supporting enterprise or SaaS platforms.
Ability to independently investigate complex issues, identify root causes, and collaborate with engineering teams to drive resolution.
Proficiency in Jinja2 for automation and customisation tasks.
Solid understanding of SQL and experience querying databases to extract and manipulate data.
2+ years experience troubleshooting and resolving API functionality and bi-directional integration issues between systems.
Experience with AWS environments and cloud-based SaaS architectures.
Experience creating and troubleshooting workflows.
Experience with Webhooks.
Experience working with Enterprise companies with a customer-centric approach.
Experience using Jira and Zendesk.
Excellent communication skills, both verbal and written.
Exceptional problem-solving skills, attention to detail, and a demonstrated track record of diagnosing and resolving complex technical issues.
Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
Strong logic, critical thinking, and ability to think outside the box.
Highly self-driven learner who can quickly understand new technologies and systems.
Experience working closely with Engineering or SRE teams during incident investigations or escalations.
The base salary range for this position is: $100-115k
Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
Unlock profitability with modern ITAM: data accuracy, automation, and intelligence for your entire tech ecosystem.
For enterprises seeking end-to-end visibility of their IT ecosystems, Oomnitza provides trustworthy data for every asset. Unlike ticket-centric solutions that complicate decisions and create gaping asset visibility holes, Oomnitza’s asset-centric approach unifies data into a single source of truth, so organizations can streamline processes, optimize investments, and turn technology into a strategic advantage.
Offices: 548 Market Street, Suite 18912, San Francisco, CA 94104-5401, US
Based on 8153 listings with disclosed salaries, most technology jobs in New York, NY pay between $100k–$235k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 9,954 open technology positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, New York City Housing Authority (NYCHA), Amazon, Capgemini, New York Life, among others. Browse the listings above to see every active employer.
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