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Call Center Representative - Life Insurance & Annuities
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, professional certificate
Inclusive environment, Professional development
Posted 2d ago
~40 hrs/week
Responsibilities
Provide high-quality service and support to customers and agents regarding annuity products via phone and email. Research and resolve complex inquiries while processing transactions and maintaining accurate records in multiple systems.
Requirements
Requires a high school diploma or equivalent and 1-2 years of customer service experience. Candidates must have the ability to obtain a FINRA Series 6 license within 90 days of hire.
Full job description
Job Description:
DXC Technology helps global companies and public sector organizations run and modernize their mission-critical systems and operations. Through our expertise across applications, cloud, analytics, security, business process services, and insurance, we help our customers improve performance, reduce complexity, and deliver better experiences.
DXC’s Insurance Services business combines technology, industry expertise, and proven best practices to transform and automate complex insurance processes while improving customer and operational outcomes.
About the Role
We are actively hiring Call Center Representatives to join our Annuities team at DXC.
In this role, you will provide high-quality service and support to customers, agents, and broker/dealer representatives regarding annuity products and policies. You will respond to inquiries by phone and email, research and resolve complex questions, process transactions, and navigate multiple systems to provide accurate and timely solutions.
The ideal candidate is customer-focused, detail-oriented, analytical, and comfortable working in a fast-paced environment. Strong listening and communication skills, intellectual curiosity, and a genuine commitment to helping customers are essential to success in this role.
Key Responsibilities
Respond to inquiries from customers, agents, and broker/dealer representatives via telephone and email, providing professional and timely support.
Research and resolve questions related to fixed and variable annuities, including policy provisions, application and contract discrepancies, processing delays, and status inquiries.
Educate Financial Services Representatives on annuity products, processes, market requirements, and contract provisions.
Process transactions accurately and efficiently while tracking requests through completion.
Build strong customer relationships through effective communication, active listening, empathy, and a solutions-oriented approach.
Navigate multiple systems and applications to research information and provide complete, accurate responses.
Follow established policies, procedures, and quality standards while maintaining a high level of professionalism.
Identify opportunities to improve the customer experience and contribute to team and business objectives.
Adapt to changing priorities, processes, and business needs while maintaining service quality and productivity.
Required Qualifications
High school diploma or equivalent.
1–2 years of customer service experience.
Ability to obtain a FINRA Series 6 license within 90 days of hire, based on the applicable training plan.
Strong customer service skills and a demonstrated commitment to delivering an exceptional customer experience.
Excellent verbal and written communication skills.
Strong listening, analytical, and problem-solving abilities.
Effective time management and organizational skills.
Ability to multitask and work effectively in a fast-paced, team-oriented environment.
Ability to adapt to change and adjust priorities based on business needs.
Strong computer and keyboarding skills.
Preferred Qualifications
College coursework, professional certification, or relevant technical/trade training.
Experience in insurance, annuities, financial services, or a related industry.
Previous call center or contact center experience.
Familiarity with insurance or financial services products and related administrative processes.
Ability to quickly learn and develop knowledge of products, processes, and functions across areas such as administration, claims, underwriting, and marketing.
Strong mathematical, analytical, and problem-solving skills.
Demonstrated ability to take ownership of customer inquiries and follow through to resolution.
What Success Looks Like
Successful Senior Customer Service Representatives will:
Deliver accurate, timely, and empathetic solutions to customer and agent inquiries.
Build trust through clear communication and consistent follow-through.
Develop strong knowledge of annuity products, policies, and processes.
Balance quality, productivity, and customer experience in a high-volume environment.
Continuously learn and adapt as products, processes, and customer needs evolve.
Work Schedule
Monday–Friday, during business hours between 7:30 AM and 5:30 PM.
Flexibility is required regarding work shifts and overtime based on business needs.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.
Please note: DXC will respond only to requests for accommodations due to a disability.
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Instagram: https://www.instagram.com/dxctechnology
Youtube: https://www.youtube.com/DXCTechnology
TikTok: https://www.tiktok.com/@dxc_technology
Offices: 20408 Bashan Dr, 231, Ashburn, Virginia 20147, US
ConsultingData & AI ImpactDesign & EngineeringCustom ApplicationsEnterprise ApplicationsInsurance Software and BPSBanking BPSFinance & AccountingCyber SecurityModern Workplace
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