Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Job Title Service Delivery Management Analyst Lead Intro: At FIS, our technology and our people are moving forwa…
Skills: Service Delivery Management, Client Relationship Management, Escalation Management, Cross-functional Coordination, Service Performance Reporting
Jacksonville, Florida, United States · Hybrid
Job Description FIS Management Services, LLC seeks Data Engineer Seniors III (Databricks) in Jacksonville, FL to design, develop, and enhance applications and data solutions in collaboration with product managers, client…
Skills: Databricks, PySpark, Python, Azure, AWS
Jacksonville, Florida, United States · Hybrid
Job Description FIS Management Services, LLC seeks Software Engineer Specialists-Payments API Platform (Real Time & Event Driven) in Jacksonville, FL to design, develop, and govern a companywide API and event platform, d…
Skills: Java/Spring Boot, .NET Core, Node.js, Python Flask, RESTful APIs
Jacksonville, Florida, United States · On-site
Fraud Solutions Manager The Fraud Solutions Manager helps drive the continued growth and maturity of our fraud prevention capabilities. This role serves as a key liaison between Fraud Operations, Technology, Product, Ana…
Skills: Fraud Prevention, Business Analysis, Solution Delivery, Stakeholder Management, Risk Mitigation
Jacksonville, Florida, United States · On-site
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Level 1 and Level 2 Technical Support, Windows PC Troubleshooting, Hardware Diagnostics, Application Support, Basic Networking
Jacksonville, Florida, United States · On-site
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare …
Skills: Content Marketing, SEO, GEO, AI Content Optimization, B2B Marketing
Jacksonville, Florida, United States · Hybrid
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jackso…
Skills: Business Systems Analysis, Digital Content Management, Internal Communications, SharePoint Online, Microsoft 365
Jacksonville, Florida, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Analytical Thinking, Collaboration, Production Support, Result Orientation
Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Job Description We are FIS. Our technology powers the world’s economy and our te…
Skills: Customer Service, Technical Troubleshooting, CRM, Ticket Management Systems, Payment Workflows
Jacksonville, Florida, United States · Remote Solely
We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager t…
Skills: Entrepreneurship, Engineering, Logistics, Scaling Startups, Product-Market Fit
Jacksonville, Florida, United States · On-site
Job Title: IT Support Engineer Reports to: IT Infrastructure Manager Direct Reports: None Location: Jacksonville Office Position type: Full-Time FLSA Status: Exempt, Salaried Normal Working Hours: Monday-Friday, 8:00AM-5…
Skills: Microsoft 365 Administration, Microsoft Intune, Technical Support, Endpoint Management, Hardware Troubleshooting
Jacksonville, Florida, United States · On-site
Job Title: Director of Enterprise Applications & Innovation Reports to: VP of Information Technology Direct Reports: Yes Location: Jacksonville Office Position type: Full-Time FLSA Status: Exempt, Salaried Normal Working…
Skills: Enterprise Application Development, Software Architecture, Cloud Technologies, DevOps, Agile Methodologies
Jacksonville, Florida, United States · On-site
Job Summary: Telecommunications Technician II, also referred to as the Top Hand, is a senior-level role responsible for performing complex tower construction, repair, and maintenance projects. This position requires adva…
Skills: Tower Construction, Rigging, System Optimization, Equipment Testing, Technical Documentation Interpretation
Jacksonville, Florida, United States · On-site
$91k–$130k/yr
Job Description Who will you be working with? As a key leader within the Signaling & Systems team under Digital Intelligence, you will lead a geographically distributed team of engineers, designers, and technical special…
Skills: Communications Engineering, Network Systems, RF Systems, Project Management, Resource Allocation
Jacksonville, Florida, United States · Hybrid
Growth Product Manager Location: Jacksonville, FL (Hybrid) We exist to transform our customers and change lives About the Role As the Growth Product Manager, you are responsible for onboarding, activation, and retention …
Skills: Product Led Growth, User Experience Design, Data Analytics, Customer Onboarding, Customer Retention
Jacksonville, Florida, United States · Remote Solely
$140k–$200k/yr
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…
Skills: Python, Bash, Linux, Docker, Infrastructure-as-Code
SCI SOLUTIONS GLOBALJacksonville, Florida, United States · On-site
5+ years of testing experience in the Insurance domain Guide wire PolicyCenter, BillingCenter & ClaimCenter Property & Casualty (P&C) Insurance Agile/Scrum, SDLC, TDD/BDD SQL for database validation SOAP UI & Postman for…
Skills: Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire ClaimCenter, P&C Insurance, Agile/Scrum
Jacksonville, Florida, United States · On-site
A Smarter Career Choice The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and …
Skills: Utility Locating, Blueprint Reading, As-built Documentation, Safety Compliance, Electronic Locating Equipment
Jacksonville, Florida, United States · Hybrid
Company Background: Established in 1928, Genuine Parts Company is a leading global service provider of automotive and industrial replacement parts and value-added solutions. Our Automotive Parts Group operates across the…
Skills: Master Data Management, Data Governance, Vehicle Application Mapping, ACES Standards, PIM
Jacksonville, Florida, United States · On-site
The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security remediation, vulnerability ma…
Skills: Technical Support, Vulnerability Management, Security Remediation, Active Directory, Office 365
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead service delivery for premium client accounts, acting as the primary point of contact for communication and escalations. Coordinate across internal technical and operational teams to resolve issues and deliver high-touch client experiences.
Requires experience in service delivery or operations coordination with strong executive-level communication skills. A bachelor's degree or equivalent experience is required, with a preference for backgrounds in financial or banking services.
Job Title
Service Delivery Management Analyst Lead
Intro:
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the Role
You will lead service delivery management for a portfolio of premium, client-facing accounts, ensuring exceptional service and operational coordination. Acting as the primary point of contact, you will manage communication, escalations, and service performance across internal teams. This role focuses on delivering a high-touch, “silk glove” client experience while ensuring issues are resolved efficiently. Success is measured by client satisfaction, responsiveness, and the ability to coordinate timely solutions across complex environments.
What You Will Be Doing
• Serve as the primary point of contact for a portfolio of assigned premium clients
• Deliver high-touch, client-facing service aligned to elevated service expectations
• Coordinate across infrastructure, operations, CX, and internal teams to resolve client issues
• Manage escalations, ensuring timely updates, ownership, and resolution accountability
• Troubleshoot service concerns by identifying root ownership and driving resolution paths
• Communicate service status, incidents, and updates clearly and proactively to clients
• Develop and deliver recurring client reports (weekly, biweekly, monthly) on service performance
• Monitor service health, including outages, incidents, and failures, and coordinate responses
• Maintain strong, fast-paced communication across multiple stakeholders and teams
• Build trusted client relationships through responsiveness, transparency, and consistent delivery
Required Qualifications
• Experience in service delivery, client management, or operations coordination roles
• Strong client-facing communication skills with ability to manage executive-level interactions
• Proven ability to manage escalations and drive resolution across cross-functional teams
• Experience coordinating technical and operational teams without direct authority
• Strong problem-solving skills with ability to quickly assess issues and determine next steps
• Ability to manage multiple clients, priorities, and communications simultaneously
• Experience preparing and delivering service performance reports and metrics
• Bachelor’s degree or equivalent combination of education and relevant experience
Preferred Qualifications
• Experience supporting financial services, treasury services, or banking operations
• Familiarity with service management tools and incident tracking platforms
• Experience working in high-touch or premium client service environments
• Knowledge of service level agreements and performance management practices
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
There are currently 351 open technology positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include FIS, FIS - Fidelity Information Services, ICE, AgileEngine, IQ Fiber, among others. Browse the listings above to see every active employer.
Yes — 134 of the 351 open technology positions offer remote or hybrid work (46 remote, 88 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
