At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Electrical troubleshooting, Commissioning, Switchgear maintenance, Power distribution systems, Technical diagnostics
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Electrical troubleshooting, Commissioning, Switchgear maintenance, Power distribution systems, Technical documentation
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Fabrication, Team supervision, Lean manufacturing, Safety compliance, Quality control
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Manufacturing engineering, Metal fabrication, Assembly processes, SolidWorks, AutoCAD
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Job Type: Full-time, Permanent Starting Wage: $19.50 /hourly IEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full-line manufacturer of custom electrical distribution and po…
Skills: Mechanical assembly, Electrical assembly, Hand tools, Power tools, Blueprint reading
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Data analysis, Tableau, Snowflake, Business intelligence, KPI development
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Commissioning, Troubleshooting, Electrical Testing, Root Cause Analysis, Switchgear Installation
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Production Scheduling, ERP Systems, Infor SyteLine, Microsoft Office, Supply Chain Management
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Production Planning, Scheduling, Production Control, Leadership, ERP/MRP Systems
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Commissioning, Troubleshooting, Electrical Testing, Root Cause Analysis, Reading Schematics
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: People Leadership, Production Management, Takt Time, Standard Work, Visual Management
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Electrical Troubleshooting, Commissioning, Power Distribution Systems, Root Cause Analysis, Reading Schematics
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Commissioning, Troubleshooting, Electrical Testing, Root Cause Analysis, Switchgear Installation
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the …
Skills: Commissioning, Troubleshooting, Electrical Testing, Root Cause Analysis, Reading Schematics
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Full-time
associate degree, professional certificate
Comprehensive benefits package
Posted 11h ago
~40 hrs/week
Responsibilities
The Field Service Technician Level II performs start-up, commissioning, testing, and troubleshooting of electrical power equipment. They also provide technical support to customers and mentor entry-level technicians in the field.
Requirements
Candidates must have at least 1 year of experience in switchgear start-up and commissioning, along with a working knowledge of electrical and mechanical power systems. An associate degree or equivalent vocational training in power distribution is preferred.
Full job description
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.
PURPOSE OF POSITION: The purpose of the Field Service Technician Level II role is to is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Technician Level II serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
ESSENTIAL FUNCTIONS:
Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. • Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring. • Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams. • Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues. • Troubleshoot electrical circuits, control wiring, and networking equipment. • Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the field. • Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements. • Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as needed. • Perform other duties as assigned by management.
COMPETENCIES:
Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.
Safety and Compliance: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.
Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high-quality work.
Communication: Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, internal teams, and management regarding project status, technical issues, and follow-up needs.
Teamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.
Customer Focus: Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.
Independence and Accountability: Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.
Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.
Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-thejob training to Level I technicians as needed.
Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.
EDUCATION AND EXPERIENCE:
Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
1+ years of experience supporting switchgear start-up and commissioning required.
Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
Working knowledge of electrical, mechanical, and power distribution systems required.
Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
Ability to safely use hand tools, power tools, and electrical testing equipment.
Strong diagnostic, problem-solving, and troubleshooting skills required.
Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
Ability to assist with training, mentoring, or shadowing Level I technicians as needed.
PHYSICAL/MENTAL/ENVIRONMENTAL: Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens. Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites. Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.
Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of electrical distribution equipment and integrated power systems in the U.S. For over half a century, IEM has delivered customer-specific solutions to meet the ever changing power requirements of growth industries in North America. At IEM, tradition and technology still drive innovation. An experienced engineering staff and one of the most flexible design and manufacturing systems in the industry set IEM apart from standard product manufacturers.
Offices: 48205 Warm Springs Blvd., Fremont, CA 94539, US · 3261 192 St, Surrey, British Columbia V3Z 1A7, CA · 3600 Port Jacksonville Pkwy, Jacksonville, Florida 32226, US · Cour Lemaire, 16, Battice, B-4651, BE · 18750 28 Avenue, Surrey, British Columbia V3S 9V2, CA
Electrical Distribution Equipment up to 38kVData Center Power SolutionsPower ManagementArc-Resistant Switchgearand Integrated Power Control SystemsElectronicsLogisticsAutomotiveManufacturing
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of electrical distribution equipment and integrated power systems in the U.S. For over half a century, IEM has delivered customer-specific solutions to meet the ever changing power requirements of growth industries in North America. At IEM, tradition and technology still drive innovation. An experienced engineering staff and one of the most flexible design and manufacturing systems in the industry set IEM apart from standard product manufacturers.
Offices: 48205 Warm Springs Blvd., Fremont, CA 94539, US · 3261 192 St, Surrey, British Columbia V3Z 1A7, CA · 3600 Port Jacksonville Pkwy, Jacksonville, Florida 32226, US · Cour Lemaire, 16, Battice, B-4651, BE · 18750 28 Avenue, Surrey, British Columbia V3S 9V2, CA
Electrical Distribution Equipment up to 38kVData Center Power SolutionsPower ManagementArc-Resistant Switchgearand Integrated Power Control SystemsElectronicsLogisticsAutomotiveManufacturing