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Jobs at Olympus Insurance Company (Now Hiring) — 3 open

Olympus Insurance Company logoOlympus Insurance Company

Customer Support Specialist

Jacksonville, Florida, United States · On-site

Entry level

Job Title: Customer Support Specialist Reports to: Claims Support Supervisor Location: Jacksonville Office Location Normal Working Hours: Monday-Thursday 9:00AM-6:00PM, Friday 8:00AM-5:00PM Who We Are Olympus Insurance C…

Skills: Customer Service, Administrative Skills, Microsoft Office Suite, Interpersonal Communication, Insurance Coverage Interpretation

Olympus Insurance Company logoOlympus Insurance Company

Human Resources Generalist

Jacksonville, Florida, United States · On-site

Mid level

Job Title: Human Resources Generalist Reports to: Human Resources Manager Direct Reports: None Location: Jacksonville Office Position type: Full Time Normal Working Hours: Monday-Friday, 8:00AM-5:00PM FLSA Status: Exempt…

Skills: Onboarding, Offboarding, HRIS Administration, Benefits Administration, Leave Administration

Olympus Insurance Company logoOlympus Insurance Company

Chief Financial Officer

Jacksonville, Florida, United States · On-site

Senior+

Job Title: Chief Financial Officer (CFO) Reports to: Chief Executive Officer Location: Jacksonville Office Location Who We Are Olympus Insurance Company is the premier insurance partner, providing the broadest coverage a…

Skills: Statutory Accounting, GAAP, Reinsurance Strategy, Financial Planning And Analysis, Regulatory Compliance

Olympus Insurance Company logo

Customer Support Specialist

Olympus Insurance Company

Jacksonville, Florida, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Short-term Disability, Long-term Disability
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The specialist serves as the frontline for the service organization, assisting agents and customers with policy inquiries, quotes, and billing. They are responsible for processing endorsements, dispatching claims, and managing documentation across various communication channels.

Requirements

Candidates must have at least one year of experience in policy or customer service and one year of administrative experience. A high school diploma or GED is required, with insurance licenses and Spanish language skills preferred.

Full job description

Job Title: Customer Support Specialist      
Reports to: Claims Support Supervisor                                         
Location: Jacksonville Office Location                                    
Normal Working Hours: Monday-Thursday 9:00AM-6:00PM, Friday 8:00AM-5:00PM                            
 
Who We Are
Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection.  Think Ahead.  Think Olympus.
 
What Olympus Offers
We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:
  • Employer-sponsored medical, dental, and vision plans
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with company match
  • Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
  • Education Assistance Program and ongoing professional development opportunities
  • Wellness Lunch N Learns
  • Employee perks such as pet insurance, discount programs, and a welcoming office environment
At Olympus, we empower you to grow, contribute, and thrive both professionally and personally. 
 
What You'll Do 
 
The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquires on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.
 
Responsibilities 
  • Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally
  • Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss.
  • Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required.
  • Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails.
  • Follow company policies and procedures for business activities and equipment.
  • Learn and understand company insurance products and processes/procedures.
  • Gather and analyze information skillfully to develop alternative solutions.
  • Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
  • Follow company policies and procedures for business activities and business equipment.
  • Learn and understand company insurance products and process/procedures.
  • Identify, resolve and/or escalate problems in a timely manner as required.
  • Assist in filing, data entry, paying invoices and archiving documents for the Claims Team.
  • Must be willing to work additional hours as part of catastrophe response.
What You'll Bring 
  • Minimum one (1) year of experience in policy service/customer service.
  • Minimum one year of administration experience. 
  • High School Diploma or GED required.
Skills Required
  • Computer skills to include Microsoft Office Suites 
  • Administrative skills 
  • Excellent communication and interpersonal skills.
  • Ability to obtain, organize and explain information.
  • Ability to interpret basic insurance coverage, procedures, and policies.
Skills Preferred 
  • Florida P&C insurance knowledge.
  • Spanish language skills/bilingual capability a plus
  • Active 4-40 Customer Representative License, 2-20 General Lines Agent License, or 20-44 Personal Lines Agent License preferred.
EEO Compliance
Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.
 
This position will remain open until July 31, 2026, or until a sufficient pool of qualified candidates has been identified.
 
Agency Disclaimer:
This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.

Related keywords

InsurancePolicy ServiceClaims SupportEndorsementsFirst Notice of LossFlorida P&C Insurance4-40 Customer Representative License2-20 General Lines Agent License20-44 Personal Lines Agent LicenseBillingUnderwritingMicrosoft Office

About Olympus Insurance Company

LinkedInVisit site

FOR HOMEOWNERS WITH HIGH EXPECTATIONS.

Industry
Insurance
Company size
51-200 employees
Founded
2008
Headquarters
Jacksonville, Florida
LinkedIn followers
8,304

Comprehensive homeowners insurance coverage, excellence in customer service, and speedy, courteous claims handling is a hallmark of the Olympus brand. With agents serving local communities across the state, we recruit only the best and brightest to represent our company. A wide range of Florida homeowner insurance products allows agents to customize policies to fit homeowner needs, from standard HO3 coverage to scheduled personal property coverage. Disclaimer: We work hard to make our page an informative and respectful place for learning and sharing pertinent information relating to Olympus Insurance Company and Floridians in general. This requires us to make difficult decisions from time-to-time as we balance concerns about free expression and community respect. We reserve the right to approve, disapprove and/or delete any and all posts, content and images on our page as we deem fit. Our social media posts are for informational purposes only, they are not a statement of contract, and do not form a part of, replace, change or amend any terms, conditions, provisions or language within your Olympus Insurance policy. Coverage may not apply in all states. For your specific policy coverage details, we encourage you to read your entire policy and contact your agent.

Offices: 8375 Dix Ellis Trail Ste 300, Jacksonville, Florida 32256, US

Homeowners InsuranceLandlord InsuranceFlorida Homeowners InsuranceSpartan Enhanced CoverageScheduled Personal Property CoverageCondominium Insurance and Townhouse Insurance
View all jobs at Olympus Insurance Company

About Olympus Insurance Company

LinkedInVisit site

FOR HOMEOWNERS WITH HIGH EXPECTATIONS.

Industry
Insurance
Company size
51-200 employees
Founded
2008
Headquarters
Jacksonville, Florida
LinkedIn followers
8,304

Comprehensive homeowners insurance coverage, excellence in customer service, and speedy, courteous claims handling is a hallmark of the Olympus brand. With agents serving local communities across the state, we recruit only the best and brightest to represent our company. A wide range of Florida homeowner insurance products allows agents to customize policies to fit homeowner needs, from standard HO3 coverage to scheduled personal property coverage. Disclaimer: We work hard to make our page an informative and respectful place for learning and sharing pertinent information relating to Olympus Insurance Company and Floridians in general. This requires us to make difficult decisions from time-to-time as we balance concerns about free expression and community respect. We reserve the right to approve, disapprove and/or delete any and all posts, content and images on our page as we deem fit. Our social media posts are for informational purposes only, they are not a statement of contract, and do not form a part of, replace, change or amend any terms, conditions, provisions or language within your Olympus Insurance policy. Coverage may not apply in all states. For your specific policy coverage details, we encourage you to read your entire policy and contact your agent.

Offices: 8375 Dix Ellis Trail Ste 300, Jacksonville, Florida 32256, US

Homeowners InsuranceLandlord InsuranceFlorida Homeowners InsuranceSpartan Enhanced CoverageScheduled Personal Property CoverageCondominium Insurance and Townhouse Insurance
View all jobs at Olympus Insurance Company

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