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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Competitive Salary, Benefits Package, Professional Growth And Development, Collaborative And Supportive Work Environment, Project Variety
Posted 58d ago
~40 hrs/week
Responsibilities
Provide advanced technical support for complex desktop and application issues while managing escalated tickets from automation systems. Administer Microsoft 365 and Active Directory environments and mentor Level 1 technicians.
Requirements
Requires strong expertise in Microsoft 365, Active Directory, and macOS troubleshooting along with network fundamentals. Candidates must possess excellent customer service skills and an ownership mindset to drive issues to resolution.
Full job description
Description
About AME
AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and clear communication—especially when automation can’t fully complete the work.
Role Summary
The IT Support Specialist III plays a vital role in client support and satisfaction at AME. In this role, you’ll provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service. Success requires strong technical expertise, great communication, sound prioritization, and a commitment to learning and improving how we work.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and supportive work environment.
Flexibility to work on a variety of interesting projects.
Implement and support backup/recovery solutions, including file/folder restores from client backup systems
Identify and respond to security issues (phishing attempts, malware removal, MFA implementation)
Manage software installations, deployments, and licensing issues
Perform hardware diagnostics and coordinate replacements or on-site support when needed
Document all work in the service desk system (clear resolution notes, next steps, and time entries)
Create and maintain client-specific SOPs; contribute to ongoing process improvements
Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
Collaborate with specialized teams (server, network, security) for escalations and complex issues
Participate in client onboarding and migration/projects as needed
Top 3 Priorities
Resolve tickets requiring human judgment Handle advanced troubleshooting and nuanced decision-making that automation can’t complete.
Create and maintain client-specific SOPs Document unique client environments and repeatable solutions to improve consistency and support future automation.
Deliver personalized support to complex client needs Step in when clients need a human touch, deeper context, or direct communication.
Requirements
Required Skills & Qualifications
Microsoft 365 administration (Exchange Online, SharePoint, security configurations)
Active Directory administration, including Group Policy troubleshooting and user/group management
Managed IT Services | Cybersecurity | Business Resilience| Backup and Recovery | Compliance Assist | SOC 2 Type 2
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
1985
Headquarters
Vincennes, IN
LinkedIn followers
4,531
Since 1985, The AME Group has assisted our clients by maximizing revenue, reducing expenses, and mitigating risks utilizing a portfolio of award-winning IT solutions, proven methodologies, and experienced staff.
The AME Group holds more than 25 offices and operates nationwide as trusted advisors to businesses and organizations who strive to reduce their operating costs with IT managed services. If your business relies on technology, whether it be in a small office of 5 users with one server or a conglomerate with ten thousand employees, ask The AME Group how you can dramatically reduce your operating expenses while realizing a streamlined IT infrastructure that allows you to focus on what is most important: your business.
Company Office Location are located in the following cities:
Fort Wayne, IN
South Bend, IN
Indianapolis, IN
Columbus, IN
Bloomington, IN
Vincennes, IN
Evansville, IN
Findlay, OH
Baton Rouge, LA
Houston, TX
Louisville, KY
Lexington, KY
Nashville, TN
Offices: 619 Main St, Vincennes, IN 47591, US · 6998 Hillsdale Ct., Indianapolis, IN 46250, US · 6336 Constitution Dr., Fort Wayne, IN 46804, US · 5420 Corporate Blvd., Suite 106, Baton Rouge, LA 70808, US · 1648 Tiffin Ave, Findlay, Ohio 45840, US
Managed IT ServicesBusiness Continuity ServicesBackup & Disaster RecoveryInternet Security ServicesCompliance AssistCompliance Risk AssessmentSecurity Risk AssessmentBreach Prevention TrainingManaged Security ServicesAccess Control
How much do Technology jobs in Indianapolis, IN pay?
Based on 358 listings with disclosed salaries, most technology jobs in Indianapolis, IN pay between $66k–$197k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Indianapolis, IN right now?
There are currently 742 open technology positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Indianapolis, IN?
Companies currently hiring include Salesforce, Eli Lilly and Company, Rolls-Royce, Roche, V2X Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Indianapolis, IN?
Yes — 345 of the 742 open technology positions offer remote or hybrid work (104 remote, 241 hybrid).
How do I apply for Technology jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.