Indianapolis, Indiana, United States · Hybrid
Description About AME AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issu…
Skills: Microsoft 365 Administration, Active Directory, Desktop Troubleshooting, macOS Troubleshooting, Jamf/MDM
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Provide advanced technical support for complex desktop and application issues while managing escalated tickets from automation systems. Administer Microsoft 365 and Active Directory environments and mentor Level 1 technicians.
Requires strong expertise in Microsoft 365, Active Directory, and macOS troubleshooting along with network fundamentals. Candidates must possess excellent customer service skills and an ownership mindset to drive issues to resolution.
Description
AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and clear communication—especially when automation can’t fully complete the work.
The IT Support Specialist III plays a vital role in client support and satisfaction at AME. In this role, you’ll provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service. Success requires strong technical expertise, great communication, sound prioritization, and a commitment to learning and improving how we work.
What We Offer:
Requirements
Managed IT Services | Cybersecurity | Business Resilience| Backup and Recovery | Compliance Assist | SOC 2 Type 2
Since 1985, The AME Group has assisted our clients by maximizing revenue, reducing expenses, and mitigating risks utilizing a portfolio of award-winning IT solutions, proven methodologies, and experienced staff. The AME Group holds more than 25 offices and operates nationwide as trusted advisors to businesses and organizations who strive to reduce their operating costs with IT managed services. If your business relies on technology, whether it be in a small office of 5 users with one server or a conglomerate with ten thousand employees, ask The AME Group how you can dramatically reduce your operating expenses while realizing a streamlined IT infrastructure that allows you to focus on what is most important: your business. Company Office Location are located in the following cities: Fort Wayne, IN South Bend, IN Indianapolis, IN Columbus, IN Bloomington, IN Vincennes, IN Evansville, IN Findlay, OH Baton Rouge, LA Houston, TX Louisville, KY Lexington, KY Nashville, TN
Offices: 619 Main St, Vincennes, IN 47591, US · 6998 Hillsdale Ct., Indianapolis, IN 46250, US · 6336 Constitution Dr., Fort Wayne, IN 46804, US · 5420 Corporate Blvd., Suite 106, Baton Rouge, LA 70808, US · 1648 Tiffin Ave, Findlay, Ohio 45840, US
Managed IT Services | Cybersecurity | Business Resilience| Backup and Recovery | Compliance Assist | SOC 2 Type 2
Since 1985, The AME Group has assisted our clients by maximizing revenue, reducing expenses, and mitigating risks utilizing a portfolio of award-winning IT solutions, proven methodologies, and experienced staff. The AME Group holds more than 25 offices and operates nationwide as trusted advisors to businesses and organizations who strive to reduce their operating costs with IT managed services. If your business relies on technology, whether it be in a small office of 5 users with one server or a conglomerate with ten thousand employees, ask The AME Group how you can dramatically reduce your operating expenses while realizing a streamlined IT infrastructure that allows you to focus on what is most important: your business. Company Office Location are located in the following cities: Fort Wayne, IN South Bend, IN Indianapolis, IN Columbus, IN Bloomington, IN Vincennes, IN Evansville, IN Findlay, OH Baton Rouge, LA Houston, TX Louisville, KY Lexington, KY Nashville, TN
Offices: 619 Main St, Vincennes, IN 47591, US · 6998 Hillsdale Ct., Indianapolis, IN 46250, US · 6336 Constitution Dr., Fort Wayne, IN 46804, US · 5420 Corporate Blvd., Suite 106, Baton Rouge, LA 70808, US · 1648 Tiffin Ave, Findlay, Ohio 45840, US
