We are recruiting for a mission-driven IT Support Specialist I to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’…
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Business Intelligence Specialty Analyst - Denver Health Medical Plan (Must Live in Colorado. Weekly On Site Requirement)
Denver, Colorado, United States · Hybrid
$79k–$119k/yr
Mid level$1M raised
We are recruiting for a mission-driven Business Intelligence Specialty Analyst - Denver Health Medical Plan (Must Live in Colorado. Weekly On Site Requirement) to join our team! We're with you for life’s journey. At Denv…
Skills: Business intelligence, SQL, SSIS, SSAS, SSRS
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$22/hr–$31/hr
Full-time
high school
Paid time off, Parental leave, Retirement plans, Medical insurance, Dental insurance, Vision insurance
Posted 2d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
Provide basic IT hardware and software support for staff via phone, email, and in-person interactions. Manage support tickets, troubleshoot technical issues, and escalate unresolved problems to the appropriate teams.
Requirements
Requires a High School Diploma or GED and at least 2 years of experience in customer service or hospitality. Experience in a Help Desk or healthcare environment is preferred.
Full job description
We are recruiting for a mission-driven IT Support Specialist I to join our team!
We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.
Under close supervision, this position provides basic IT hardware and software support for Denver Health staff over the phone, via email, and in person. Supported hardware includes desktop computers and peripherals, laptops, multifunction printer/copy/fax machines, etc. Supported applications includes Epic (electronic health record), the Epic MyChart patient portal (patient account support), Microsoft Windows and Office products, and various other business and clinical applications. This position requires 24x7x365 coverage, requiring employees to be flexible with work hours. Rotation of shifts can include days, evenings, weekends, and overnights to meet business needs.
Essential Functions:
Answer inbound customer phone calls, emails, and portal requests (approximately 60 per day) (20%)
Troubleshoot issues remotely using various remote access applications (10%)
Provide on-site troubleshooting and support for customers (10%)
Escalate unresolved issues to next level support teams when necessary (10%)
Create and manage support tickets in our ITSM system (10%)
Effectively interact with customers while maintaining professionalism (10%)
Identify improvement opportunities (10%)
Meet daily, weekly, and monthly key performance indicators (KPIs) (10%)
Respond to alerts, pages, and other notifications within the expected time frame (10%)
Education:
High School Diploma or GED required.
Work Experience:
2 years experience in a fast-paced customer service or hospitality environment required.
1 year in a Help Desk, Service Desk, or equivalent environment preferred.
1 year in Healthcare preferred.
Knowledge, Skills and Abilities:
Ability to type 40 words per minute
World Class Customer Service Skills
Professional and effective communications skills (verbal, written, and listening)
Ability to actively listen to customers while typing
Ability to adapt to frequent changes with a positive attitude
Attention to details
Ability to handle difficult situations and users with successful outcomes
Ability to communicate technical issues to non-technical customers
Ability to achieve daily / weekly / monthly expectations
Excellent analytical and problems solving skills
Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
Ability to work independently and as part of a team in a customer-driven, fast-paced environment
Windows 10
Microsoft Office 365 and client support
Epic EMR platform
Basic hardware support – mice, keyboards, monitors, scanners, and printers
iOS and Android
Shift
Varies (United States of America)
Work Type
Regular
Salary
$22.17 - $31.04 / hr
Benefits
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
About Denver Health
Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.
As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.
Related keywords
IT SupportHardwareSoftwareEpicMyChartWindows 10Office 365Help DeskService DeskTroubleshootingITSMKPICustomer ServiceHealthcareEMRPeripherals
Visit our careers page at https://den.health/careers. We're hiring for a variety of positions!
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1860
Headquarters
Denver, CO
LinkedIn followers
46,609
Total funding
$1M
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 547-bed acute care medical center, Denver’s 911 emergency medical response system, 9 family health centers, 19 school-based health centers, the Rocky Mountain Poison and Drug Center, Public Health Institute at Denver Health and The Denver Health Foundation.
As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an equal opportunity employer of all individuals, including women, minorities, protected veterans and individuals with disabilities.”
Visit the Denver Health CAREER CENTER: http://www.denverhealth.org/about-us/career-center
Offices: 777 Bannock St., Denver, CO 80203, US
HealthcareRegional Level 1 Trauma CenterCommunity Health & Primary Care ServicesMaternity & Pregnancy ServicesCardiovascular ServicesLEAN AcademyBehavioral Healthand OrthopedicsHospitalHealth Care
Based on 1084 listings with disclosed salaries, most technology jobs in Denver, CO pay between $75k–$192k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Denver, CO right now?
There are currently 1,237 open technology positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Denver, CO?
Companies currently hiring include Capital Rx, CACI International Inc, Amazon, Crusoe, Fivetran, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Denver, CO?
Yes — 724 of the 1237 open technology positions offer remote or hybrid work (249 remote, 475 hybrid).
How do I apply for Technology jobs in Denver, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.