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The Senior Associate Digital Renewals Representative manages regional account renewal cycles to ensure timely execution and customer retention. They are responsible for identifying churn risks, closing seat expansion opportunities, and collaborating with internal teams and partners.
Candidates must have at least 2 years of experience in renewals, inside sales, or customer success, preferably within a software or SaaS environment. Proficiency in CRM systems and strong negotiation and communication skills are essential for this role.
The Senior Associate Digital Renewals Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.
This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.
This role is Monday to Friday with an expectation of being in-office 3 days per week.
Responsibilities
Independently own and execute full renewal workflows across assigned Regional Accounts
Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches
Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment
Work directly with customer procurement teams to ensure renewal execution and accuracy
Provide mentorship to less experienced colleagues as appropriate
Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight
Customer First Mindset: Proactively identifies customer needs and drives retention outcomes
Advanced Communication: Applies creative communication techniques to influence renewal decisions
Advanced Negotiation: Uses creative and structured approaches to secure renewals
CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency
Expansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches
Customer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies
Partner Engagement: Provide light touch support to partners for partner owned accounts
Insights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regions
Feedback Loop: Provide structured feedback on product experience and packaging based on customer interactions
2+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment
Demonstrated ability to independently manage high volume renewal cycles
Strong communication and negotiation skills with the ability to influence customer outcomes
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
Strong organizational skills and ability to prioritize across multiple renewal motions
Experience engaging customer procurement or commercial teams
Preferred Qualifications
Experience working in subscription or recurring revenue business models
Proven experience identifying churn risks and upsell signals using data or customer insights
Familiarity with partner assisted or partner led renewal motions
Experience mentoring or supporting more junior sales or renewal representatives
Experience providing product or packaging feedback to internal stakeholders
Comfort working across cross regional or matrixed sales organizations
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Learn More
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
This role may require in-person onboarding and/or in-person ID verification.
Please search for open jobs and apply internally (not on this external site).
Designers, engineers, builders, and creators trust Autodesk to help them design and make a better world. #MakeAnything
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small. From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all. Over 100 million people use Autodesk software, like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more, to unlock their creativity and solve important design, business, and environmental challenges. Our software runs on both personal computers and mobile devices. It taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate, and fabricate their ideas in 3D. We provide exceptional compensation and benefit packages, and we’d love for you to join us. We’re proud to be an equal opportunity employer, and we consider all qualified applicants without regard to race, gender, disability, veteran status, or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have over 10,000 employees worldwide.
Offices: Market St, San Francisco, CA 94105, US · Via Tortona, 37, Milano, Lombardia 20144, IT
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