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Wichita Falls, Texas, United States • On-site
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The Technical Support Specialist will provide onsite IT infrastructure support, including troubleshooting hardware and software for Department of Defense food service operations. Responsibilities include managing user access, maintaining government-supplied equipment, and providing help desk support to ensure system operational efficiency.
Candidates must possess a Bachelor's degree in a related discipline and at least 3 years of L1/L2 IT support experience. Additionally, a CompTIA A+ certification, a valid driver's license, and the ability to pass a Tier 1 NACI background check are required.
Technical Support Specialist
Information Technology
Director of IT
Full Time: $23.46
The Technical Support Specialist will provide technical support for WSC IT infrastructure with emphasis on Department of Defense (DOD) equipment and software in support of the Food Service contract at Sheppard Air Force Base.
Support and troubleshoot food service applications including those used for procurement, point of sale (POS), and inventory & recipe management.
Support and troubleshoot onsite hardware including computers, printers, cash registers and various peripherals.
Perform required and preventive maintenance on government supplied IT equipment.
Track and inventory government supplied IT equipment on a specified schedule.
Communicate and coordinate with the 82 FSS IT Support Office and Air Force Headquarters as needed for technical and support activities.
Manage access and accounts for users with need to know for various DOD applications.
Assist with tracking and enforcing required training for users with access to various DOD applications.
Provide help desk support for WSC IT resources to ensure timely and effective resolution.
Assist with asset management and maintenance activities for WSC IT resources according to WSC policy and procedure.
Continuously update knowledge, skill, and understanding through collaborative & self-directed learning to adapt to the rapidly changing technology landscape and to WSC’s unique business needs.
Strong analytical thinking & problem-solving skills.
Excellent verbal and written communication.
Proficient in MS 365 (Outlook, Teams, Word, Excel).
None
Office is located on Sheppard AFB. Work locations may include dining facilities and other WSC offices and/or government offices/buildings. Conditions can include extreme temperatures and loud environments.
Computers, mobile devices, servers, switches, firewalls, modems, routers, various peripherals, phones, and other IT hardware & office equipment as needed.
Long periods of sitting at a computer.
Talking, hearing, and using keyboard & mouse.
Ability to lift 50lbs.
Standard workweek (Mon-Fri, 40 hours per week). Additional hours/days may be required on occasion to ensure all systems and applications are operational for mission-essential purposes.
None
CompTIA A+ certificate required.
Vaid driver’s license with certificate of insurance required.
Ability to pass Tier 1 NACI background check required.
Bachelor’s degree in computer science, information science, mathematics, or related discipline.
3+ years providing L1/L2 IT support.
Any DOD IAT or IAM experience.
Experience with food/retail service-related software.
Work Services Corporation (WSC) is a private, not-for-profit corporation with offices in Wichita Falls, Abilene, San Angelo, Eastland & Iowa Park, Texas and Lawton, Oklahoma. The corporation was established in 1954 as the Children's Center Inc. to provide education for children with significant cognitive disabilities. In 1964, the corporate focus was shifted to employment services for people with disabilities and the name was changed to the Individual Development Center, Inc. In 1988, Work Services Corporation was formed to operate growing federal, state and private employment contracts. Today, WSC continues to provide development and employment services for people with disabilities in Texas and Oklahoma. Since 1971, over 8,000 people with disabilities have been served. Work Services Corporation is governed by a local board of directors and is affiliated with AbilityOne, Source America, and the Texas Industries for the Blind and Handicapped which serve disabled Americans. Our flagship operations include food service for Sheppard AFB and our paperclip manufacturing line. WSC was recognized as the best Air Force food service operation two of the last three years and our paperclip line has been the sole supplier of paperclips to the Federal government since 1979. MISSION Empower people with disabilities to achieve personal growth and independence, and to improve their quality of life through training and employment. VISION We envision a community where people with disabilities are independent and enriched with social, economic, and vocational equality. VALUES Integrity Collaboration Accountability Respect Excellence
Offices: 1343 Hatton Road, Wichita Falls, Texas 76302-3007, US
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