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$49k–$60k/yr
Full-time
high school
Medical plans, Short-term disability, Long-term disability, Life insurance, Dental insurance, Vision insurance
Posted 8d ago
Apply by Oct 1
~40 hrs/week
Responsibilities
The Enterprise Support & Solutions Administrator II is responsible for triaging, escalating, and resolving technical incidents and requests for internal platforms and systems. This role acts as a liaison between internal users and the Business, Product, Engineering, and IT organizations to ensure high user satisfaction.
Requirements
Candidates must have a High School diploma or GED and 2-3 years of industry experience in a fast-paced environment. Proficiency in supporting remote users, enterprise systems, and both Windows and Mac operating systems is required.
Full job description
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)
Who we are looking for:
The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
Gather information to identify and assess the nature of incidents and problems
Record incidents in support ticketing system to maintain a log for escalation to other teams
Escalate complex issues to higher-level technical resources as needed
Develop and maintain documentation to facilitate self-service problem solving and process improvement
Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
Stay current with industry trends and emerging technologies to provide informed technical support.
Perform additional duties as assigned.
What you will need:
High School or GED - required
2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
Ability to read, write, speak and understand English.
Experience supporting remote users over phone, email, chat and text
Experience supporting enterprise systems and applications with a 24/7 user base
Experience using and troubleshooting both Windows and Mac operating systems
Experience supporting mobile iOS devices, like iPhones and iPads
Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Ability to take ownership of user interactions and be proactive when dealing with user issues
Ability and desire to learn new technologies and skills
Ability to deal tactfully with persons in authority, co-workers, and members of the public
Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
Familiarity with ITIL standards and IT Security compliance standards and practices is a plus
#LI-AM3 #LI-HM1
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
ACV is a high growth technology company that provides a vibrant digital marketplace for wholesale vehicle transactions and data services. ACV's marketplace called ACV Auctions offers transparent and accurate vehicle information to customers powered by technology innovations and data insights.
On a mission to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles, ACV’s platform leverages data insights and technology to power its digital marketplace and data services, enabling dealers and commercial partners to buy, sell and value vehicles with confidence and efficiency. ACV’s network of brands includes ACV Auctions, ACV Transportation and ACV Capital within its Marketplace Products as well as True360, ACV Data Services and MAX Digital.
Offices: 640 Ellicott St, Buffalo, New York 14203, US · 20 Richmond Street East, Suite 600, Toronto, ON, Ontario M5C2R9, CA
Based on 6300 listings with disclosed salaries, most technology jobs in Texas pay between $88k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 15,330 open technology positions in Texas listed on Clera. New openings are added daily as companies post roles.
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