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The role serves as the primary project manager for Real Estate New Build projects, coordinating fiber infrastructure installation from survey to execution. It also involves managing lead generation, maintaining Salesforce data integrity, and providing administrative support to the sales and account management teams.
Candidates need 3–5 years of experience in coordination or administrative operations, preferably within telecom, real estate, or technology. Proficiency in Salesforce CRM and Google Workspace is required, along with strong organizational and communication skills.
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU’LL
Serve as the primary project manager for all Real Estate New Build projects — coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings, from initial survey through access agreement execution and project handoff
Coordinate Project Engineering survey scheduling and follow-through
Facilitate engineering scope of work review and internal approval
Manage access agreement review, routing, and execution in coordination with Legal
Collaborate with external stakeholders including building management, outside contractors, and insurance brokers
Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses
Maintain accurate records in Salesforce CRM, including building data, building management contacts, and all associated project and relationship data
Support the Real Estate Account Management team through partner and building research, meeting preparation, Salesforce data QC, and other administrative tasks
Facilitate Certificate of Insurance (COI) requests to ensure timely delivery and compliance
Coordinate the fulfillment of building management onboarding materials other partner-facing resources on an ongoing basis
Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape to support business development efforts
Support the administration and ongoing success of Pilot's Real Estate Broker program, including partner onboarding, lead qualification, commission processing, reporting, partner communications, and day-to-day program support
Administer the lead management process, including qualifying and assigning leads, creating CRM records, maintaining accurate lead and account data, and ensuring CRM integrity through ongoing daily updates
Provide administrative support to Account Managers in managing annual records, maintaining current records, and ensuring relevant data remains accurate and up to date
Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services, including scheduling site surveys, creating service orders, and coordinating the transition to Customer Experience and Service Delivery teams
Manage the Direct Sales lead generation process, including training, oversight of outside lead generation contractors, and ensure annual lead generation across Pilot’s building portfolio
Support the Direct and Inbound Sales team through prospect research, meeting preparation, and other administrative tasks as needed
Provide broad administrative support across sales functions as needed, helping the team stay organized and focused on revenue-generating activities
Assess data integrity for newly created Pilot services within Salesforce CRM to ensure data consistency across the platform
3–5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment
Demonstrated project management skills — ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders
Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types
Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus
Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers
Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance
Salary range of $75,000-$90,000, based on experience
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO
At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
NYC's modern connectivity company. Enterprise-grade fiber, built and maintained by our own teams.
Founded in early 2014, Pilot provides internet and network products so businesses can focus on the work they love. Our quality is our contract, and we're relentlessly dedicated to delivering the fastest, most reliable office internet at competitive prices. We believe working with your ISP should be easy, which is why we offer no contracts and 24/7 support. Interested in joining the cause? As our network continues to grow, we need more internet fanatics on the team who share a passion for changing telecom from the inside out.
Offices: New York, NY 10007, US
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