About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy speci…
Skills: Program management, Customer strategy, Enterprise implementation, Cross-functional leadership, Contact center KPIs
San Francisco, California, United States · Remote OK
Senior$1.0B raised
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San Francisco, California, United States · On-site
$165k–$200k/yr
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Software Engineer-Innovation /AI -On-site @West Hills, CA
Los Angeles, California, United States · On-site
$125k–$200k/yr
Entry level
Company: Regal Medical Group is a large, physician-led medical group based in Southern California, primarily serving patients in the San Fernando Valley, San Gabriel Valley, and surrounding areas. Founded in 1996, Regal …
Skills: Software Engineering, Artificial Intelligence, Machine Learning, Large Language Models, Generative AI
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$133k–$149k/yr
Full-time
Equity, Medical insurance, Dental insurance, Vision insurance, Flexible paid time off, Company holidays
Posted 6d ago
~40 hrs/week
Responsibilities
Lead end-to-end AI agent deployments for enterprise customers, managing the process from design and implementation to go-live and optimization. Orchestrate cross-functional delivery teams and act as the primary program lead to ensure long-term value realization and customer success.
Requirements
Requires 5+ years of experience in enterprise customer delivery, professional services, or program management within SaaS, AI, or CX domains. Candidates must demonstrate success in leading complex implementations and possess strong knowledge of contact center KPIs and AI technologies.
Full job description
About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
As an Engagement Manager for AI Agent deployments, you’ll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high-impact, and set up for long-term success.
This role blends program leadership, customer strategy, and value realization. You’ll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes.
What You’ll Be Doing
Lead End-to-End AI Agent Delivery:
Own AI Agent deployments from kickoff → design → build → testing → go-live → hypercare → optimization.
Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria.
Orchestrate a Cross-Functional Delivery Pod:
Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers.
Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment.
Drive Customer Outcomes & Long-Term Success:
Own the success of multi-phase AI transformation programs.
Post–go live, act as the customer’s primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value.
Establish Scalable Processes & Governance:
Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices
Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists.
Manage timelines, deliverables, documentation, and cross-functional dependencies for multiple concurrent customer programs.
Customer Enablement & Training:
Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers.
Be the Face of AI Strategy for Enterprise Customers:
Present confidently to frontline leaders, IT executives, and C-suite stakeholders.
Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys.
What You'll Bring To The Role
5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred)
Proven success leading complex enterprise implementations with cross-functional and executive stakeholders.
Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects.
Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos.
Demonstrated ability to manage multiple projects simultaneously in fast-paced, evolving environments.
Excellent communication, training, documentation, and relationship-building skills.
Bonus points for:
Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The base salary compensation range targeted for this full-time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visitwww.observe.ai.
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Related keywords
AI AgentsCustomer ExperienceCXVoiceAIChatAISaaSDigital TransformationContact CenterGenesysNICEAmazon ConnectFive9TalkdeskZoom Contact CenterKPIsContainment
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
Offices: 275 Shoreline Dr, Redwood City, California 94065, US
AI AgentsAgentic AIConversational IntelligenceGenerative AICustomer Service AutomationOmnichannel Customer Experienceand Enterprise Security and ComplianceSpeech RecognitionArtificial IntelligenceSoftware
Based on 24676 listings with disclosed salaries, most technology jobs in California pay between $114k–$260k per year. Individual offers vary with seniority, company size, and specialization.
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