Westlake, Texas, United States · Hybrid
$21/hr–$25/hr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Customer support, Communication, Problem-solving, Financial services, Empathy
Menlo Park, California, United States · Hybrid
$106k–$160k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Growth marketing, Lifecycle marketing, Customer segmentation, Data analysis, A/B testing
Bellevue, Washington, United States · Hybrid
$153k–$230k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: PostgreSQL, Go, Rust, AWS, Kubernetes
Menlo Park, California, United States · Hybrid
$129k–$195k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Security engineering, Systems administration, AI agent development, Identity systems, Okta
New York, New York, United States · Hybrid
$102k–$120k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Crypto Product Operations, Blockchain Technology, Project Management, AI Tool Optimization, Cross-functional Leadership
Menlo Park, California, United States · Hybrid
$116k–$175k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Full-cycle recruiting, Technical recruiting, Sourcing, Pipeline management, Stakeholder management
Menlo Park, California, United States · On-site
$169k–$255k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Engineering management, Insider threat, Abuse domain, Threat hunting, Incident response
New York, New York, United States · Hybrid
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Privacy engineering, Data privacy, Security, Privacy architecture, AI agents
Toronto, Ontario, Canada · Hybrid
$136k–$160k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Distributed Systems, Large Language Models, AI Systems, Data Pipelines, System Architecture
Clearwater, Florida, United States · On-site
$19/hr–$23/hr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Data entry, Customer service, Financial operations, Account maintenance, Communication
Singapore · Hybrid
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Market Research, Competitive Analysis, Strategic Planning, Financial Analysis, Data Synthesis
Menlo Park, California, United States · Hybrid
$99k–$150k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Full-cycle recruiting, High-volume hiring, Passive candidate sourcing, Greenhouse ATS, Gem
Menlo Park, California, United States · Hybrid
$106k–$160k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Compensation Modeling, Market Benchmarking, Compensation Analytics, HRIS, Advanced Excel
Menlo Park, California, United States · Hybrid
$153k–$230k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Go, Python, Java, Backend development, Cloud-native architectures
Toronto, Ontario, Canada · Hybrid
$166k–$195k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Go, Python, Java, Backend development, Cloud-native architectures
Toronto, Ontario, Canada · Hybrid
$136k–$160k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Go, Python, Java, Cloud-native architectures, System design
Menlo Park, California, United States · Hybrid
$130k–$195k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Backend development, Go, Python, Java, Cloud-native architectures
Toronto, Ontario, Canada · Hybrid
$166k–$195k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Android, Kotlin, Java, Jetpack Compose, MVVM
Menlo Park, California, United States · Hybrid
$153k–$230k/yr
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Android, Kotlin, Java, Jetpack Compose, MVVM
London, England, United Kingdom · Hybrid
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wea…
Skills: Backend development, Distributed systems, Cloud infrastructure, AWS, Scalability
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide high-touch support to customers via chat, email, and phone while navigating complex financial topics. Identify and communicate opportunities for product and service improvements based on user feedback.
Requires excellent communication skills and the ability to work in a fast-paced, 24/7 service environment. A Bachelor's degree or prior experience in financial services is considered a plus.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.
We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Trade. Invest. Earn.
Trade. Invest. Earn. rbnhd.co/social_media_disclosures
Offices: Menlo Park, California 94025, US
Trade. Invest. Earn.
Trade. Invest. Earn. rbnhd.co/social_media_disclosures
Offices: Menlo Park, California 94025, US
