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Full-time
high school
Professional development, Travel opportunities, Comprehensive health benefits, Medical coverage, Dental coverage, Paid time off
Posted 5d ago
~40 hrs/week
Responsibilities
The specialist is responsible for delivering virtual training and transition support to customers on the PBS v10 Apex software. They will drive product adoption, monitor the support queue, and assist dealerships in integrating the software into their daily operations.
Requirements
Candidates must have 1-2 years of experience in a car dealership environment, specifically within Fixed Operations. Strong computer skills, excellent communication abilities, and the capacity to learn new software tools are essential.
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
The v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.
This role will focus on the Fixed Ops (Parts & Service) silos of our software.
Job Responsibilities:
Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
Deliver virtual training sessions to customers within assigned module(s)
Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
Follow up with customers post-training to support retention, adoption, and long-term success with the software
Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
Responds to internal and external training requests in a timely manner
Write up tickets and investigate issues that arise, escalate issues to corresponding teams
Ensure v10 Apex queue is monitored
Maintain documentation and update as processes change within department
Knowledge sharing within own module and others within the v10 Apex team
Take the initiative to learn new products to increase knowledge
Willingness to commit to an ongoing system of education and cross-training
Perform other duties and responsibilities as assigned
Qualifications:
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Excellent communication skills, including presentation and public speaking
Excellent customer service skills and phone etiquette
Strong documentation abilities
Effective time management and organizational skills
Strong problem solving and troubleshooting skills
Strong multi-tasking skills and the ability to prioritize tasks without direction
High School Diploma
What we offer:
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
PBS Systems has been the pacesetter in developing Dealer Management System software for over 30 years.
Industry
Software Development
Company size
501-1,000 employees
Founded
1988
Headquarters
Calgary, Alberta
LinkedIn followers
10,826
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships.
From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability.
Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems.
Our headquarters are located on a brand-new campus in southeast Calgary, Alberta.
Satellite offices are stationed in:
• Milton, Ontario
• Arlington, Texas
• Dubuque, Iowa
• Spanish Fort, Alabama
Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 630+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.
Offices: 4041 128 Ave SE, Calgary, Alberta T2G 5G6, CA · 8135 Esquesing Line, Milton, ON L9T 9E3 , CA · 500 Iowa St, Dubuque, Iowa 52001, US · 2229 Avenue J, Arlington, Texas 76006, US · 30500 AL-181, #462, Spanish Fort, Alabama 36527, US
How many Software jobs are open in Calgary, Canada right now?
There are currently 352 open software positions in Calgary, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Calgary, Canada?
Companies currently hiring include PBS Systems, Absorb Software, Parkland Corporation, RBCx, Hexagon Autonomous Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Calgary, Canada?
Yes — 176 of the 352 open software positions offer remote or hybrid work (82 remote, 94 hybrid).
How do I apply for Software jobs in Calgary, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.