Manchester, England, United Kingdom · Hybrid
The role & impact As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This inclu…
Skills: Customer support, Problem-solving, Communication, Active listening, Empathy
Milton Keynes, England, United Kingdom · Hybrid
The role & impact As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This inclu…
Skills: Customer support, Problem-solving, Communication, Active listening, Salesforce
Auckland, Auckland, New Zealand · Hybrid
About Xero At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology, and empowering a community behind them, their potent…
Skills: Technical Leadership, Cloud-native Platforms, Architectural Strategy, Scalable Systems, DevOps Culture
Vancouver, British Columbia, Canada · Hybrid
$228k–$285k/yr
The role & impact You will work in collaboration with multiple engineering teams across the product group to guide, inspire, and elevate technical excellence. Shaping group-wide technical strategy, you will bridge organi…
Skills: Cloud native software, Architectural vision, Technical strategy, Mentoring, CI/CD pipelines
Melbourne, Victoria, Australia · Hybrid
The role & it's impact: As a Partner Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You…
Skills: Accounting, Bookkeeping, Consultative Problem Solving, Technical Solution Design, Cloud Accounting Platforms
Manchester, England, United Kingdom · Remote OK
Our Purpose At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is…
Skills: Zendesk, Systems Administration, Project Management, Data Management, Process Design
Melbourne, Victoria, Australia · Hybrid
Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way? At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our …
Skills: Accounting, SaaS Sales, Cloud Accounting, Relationship Building, Strategic Advisory
Manchester, England, United Kingdom · Hybrid
Our Purpose At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is…
Skills: Workforce Management, Capacity Planning, Forecasting, Data Analysis, Omni-channel Contact Center
Sydney, New South Wales, Australia · Hybrid
The role & it's impact: As a Partner Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You…
Skills: Accounting, Bookkeeping, Consultative problem solving, Technical solution design, Cloud-based accounting platforms
Brisbane, Queensland, Australia · Hybrid
Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way? At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our …
Skills: Accounting, SaaS Sales, Cloud Accounting, Relationship Building, Strategic Advisory
Sydney, New South Wales, Australia · Hybrid
Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way? At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our …
Skills: Accounting, Cloud Accounting, SaaS Sales, Relationship Building, Strategic Advisory
Vancouver, British Columbia, Canada · Hybrid
$228k–$285k/yr
The role and its impact As a Head of Engineering at Xero, you will lead and grow multiple engineering teams within your product portfolio; delivering high-quality software that improves the lives of hundreds of thousands…
Skills: Software architecture, Engineering leadership, Technical strategy, AI methodologies, Team management
Brisbane, Queensland, Australia · Hybrid
The role & it's impact: As a Partner Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You…
Skills: Accounting, Bookkeeping, Consultative problem solving, Technical solution design, Cloud-based accounting platforms
Melbourne, Victoria, Australia · Hybrid
The role & impact Xero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelli…
Skills: Strategic planning, Operational initiatives, Market intelligence, Business transformation, Quantitative analysis
Sydney, New South Wales, Australia · Hybrid
The role / impact In this role, you will lead the delivery of customer-focused software solutions that directly shape the practice tools our partners rely on every day. You will solve complex, open-ended technical challe…
Skills: C#, ASP.NET Core, React, SQL Server, AWS
Sydney, New South Wales, Australia · Hybrid
The role & impact Xero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelli…
Skills: Strategic Planning, Operational Strategy, Market Intelligence, Business Transformation, Data Analysis
Calgary, Alberta, Canada · Hybrid
$110k–$138k/yr
As a Tax Analyst within the TaxCycle by Xero product development team, you will shape software tools that simplify tax preparation for Canadian professionals. You will research and interpret federal and provincial tax le…
Skills: Canadian income tax preparation, Accounting, Tax legislation, Software development, Agile methodology
Melbourne, Victoria, Australia · Hybrid
Our Purpose At Xero, we’re here to supercharge small businesses. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential i…
Skills: Mobile product management, Product strategy, Product roadmaps, Customer research, Stakeholder management
San Mateo, California, United States · Hybrid
$225k–$285k/yr
Our Purpose At Xero, we’re here to supercharge small businesses. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential i…
Skills: Financial planning and analysis, Financial strategy, Financial modeling, Capital allocation, Strategic planning
San Mateo, California, United States · Hybrid
$195k–$244k/yr
Director of Product, Platform & Identity Our Purpose At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a c…
Skills: Product strategy, Platform management, Identity management, Authentication, Authorization
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Provide high-quality support to customers via phone, email, and chat while managing inquiries through to resolution. Proactively engage with users to help them maximize the benefits of the Xero platform.
Candidates must have prior experience in a service environment and demonstrate strong problem-solving and communication skills. The role requires the ability to work flexible schedules, including weekends and evenings.
As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels.
The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences.
The Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels.
Providing high-quality support across all channels, such as phone, email, and chat.
Proactively engaging with customers to help them maximise the benefits of Xero.
Making proactive and reactive outbound calls to manage and resolve customer inquiries.
Staying up-to-date with Xero product changes, training, and accurately recording case details.
We are looking to add Customer Experience Specialists to our team who will work one of the following schedules:
Please note that the anticipated start date will be in 28 September 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.
You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets.
You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems.
You can communicate clearly and concisely, both written and verbally.
You will have comfort and confidence in making proactive and reactive outbound calls.
You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change.
You are a proven team player with a willingness to assist and collaborate with other team members.
Powerful enough for your accountant, simple enough for you.
Trusted by 5M around the world on the most loved SMB accounting platform. Xero's Community Guidelines: https://www.xero.com/support/community-guidelines/
Offices: 19-23 Taranaki Street, Te Aro, Wellington 6142, NZ · 100 Avebury Boulevard, 5th Floor, Milton Keynes, England MK9 1FH, GB · 260 Burwood Rd, Level 3, Hawthorn, Victoria 3122, AU · 1615 Platte St, 4th Floor, Denver, Colorado 80202, US · 188 York Way, 8th Floor, London, England N79AS, GB
Powerful enough for your accountant, simple enough for you.
Trusted by 5M around the world on the most loved SMB accounting platform. Xero's Community Guidelines: https://www.xero.com/support/community-guidelines/
Offices: 19-23 Taranaki Street, Te Aro, Wellington 6142, NZ · 100 Avebury Boulevard, 5th Floor, Milton Keynes, England MK9 1FH, GB · 260 Burwood Rd, Level 3, Hawthorn, Victoria 3122, AU · 1615 Platte St, 4th Floor, Denver, Colorado 80202, US · 188 York Way, 8th Floor, London, England N79AS, GB
