Auckland, Auckland, New Zealand · Hybrid
The role / impact At Xero, we make running a business beautiful, and behind every decision we make for small businesses sits data we trust. This role is where that trust gets built for our HR (People Experience) function…
Skills: People Analytics, Workforce Planning, Data Modeling, Tableau, Stakeholder Management
Melbourne, Victoria, Australia · Hybrid
The role & impact As a Senior Data Scientist in the Finance G&A Data & Analytics team, you'll design and deliver the models, analytics and insight frameworks that help Xero's Finance and Corporate (G&A) teams make faster…
Skills: SQL, Python, R, Tableau, Time-series forecasting
Melbourne, Victoria, Australia · Hybrid
The role & impact As a Principal Engineer in our payment platforms team, you will drive technical strategy and lead the architectural direction of systems that process critical financial transactions at scale. You will s…
Skills: Distributed Systems, AWS, C#, React, Technical Strategy
Copenhagen, Capital Region of Denmark, Denmark · Hybrid
Our Purpose Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborat…
Skills: Product Strategy, Product Roadmap, Monetisation, SaaS, Stakeholder Management
Melbourne, Victoria, Australia · Hybrid
The role / impact As the Senior Payroll Manager for the APAC region, you will lead the operational excellence of our payroll function, ensuring precision and efficiency for our people across Australia, New Zealand, and A…
Skills: Payroll Management, Australian Payroll Legislation, Fair Work Compliance, Superannuation, Automation
Auckland, Auckland, New Zealand · Hybrid
The role / impact: As our Senior Operations & Systems Associate, you'll look after the ongoing development, optimisation and administration of Melio's Zendesk environment, serving as the technical backbone of our Custome…
Skills: Zendesk Administration, Data Management, Process Design, Third-party Integrations, System Auditing
Sydney, New South Wales, Australia · Hybrid
The role / impact As the Senior Payroll Manager for the APAC region, you will lead the operational excellence of our payroll function, ensuring precision and efficiency for our people across Australia, New Zealand, and A…
Skills: Payroll Management, Australian Payroll Legislation, Fair Work Compliance, Automation, Systems Integration
Sydney, New South Wales, Australia · Hybrid
The role / impact As Senior Payments Counsel, you'll join Xero's global legal team and become a trusted voice on payments and financial services regulation, giving practical, commercial advice that lets the business move…
Skills: Financial Services Regulation, Payments Law, AML/CTF, Sanctions Compliance, AFSL Obligations
Melbourne, Victoria, Australia · Hybrid
The role / impact As Senior Payments Counsel, you'll join Xero's global legal team and become a trusted voice on payments and financial services regulation, giving practical, commercial advice that lets the business move…
Skills: Payments Regulation, Financial Services Law, AML/CTF, Sanctions Compliance, AFSL Obligations
Auckland, Auckland, New Zealand · Hybrid
The role / impact: As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning. Payment Operatio…
Skills: Data Analysis, Tableau, Zendesk Explore, Forecasting, Performance Analysis
Auckland, Auckland, New Zealand · Hybrid
The role / impact: As our Workforce Associate Analyst, you'll help make sure our Customer Support teams have the right people in the right place at the right time. You'll build short and long term forecasts, keep schedul…
Skills: Workforce Management, Forecasting, Analytical Thinking, Zendesk, Assembled
Wellington, Wellington, New Zealand · Hybrid
The role & Impact As Head of Product for Cloud Engineering, you will lead the strategic vision for our core platform capabilities, empowering product engineering teams to deliver exceptional value to our global customers…
Skills: Product Management, Cloud Engineering, Strategic Vision, Leadership, Cloud Platform Infrastructure
Vancouver, British Columbia, Canada · Hybrid
$180k–$210k/yr
The role / impact As a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding you…
Skills: AI Workflow Orchestration, Agentic AI, Python, TypeScript, LLMs
San Mateo, California, United States · Hybrid
$181k–$226k/yr
The role & impact Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Str…
Skills: AI Strategy, Business Case Development, Strategic Planning, Program Management, Operating Model Transformation
Wellington, Wellington, New Zealand · Hybrid
The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in th…
Skills: Customer Support, Communication, Proactive Outbound Calling, Self-Management, Growth Mindset
Vancouver, British Columbia, Canada · Remote OK
$195k–$235k/yr
The role / impact In this role, you will play a critical part in designing, building, and deploying backend generative AI solutions that power automated, intelligent workflows. You will take ambiguous, complex R&D proble…
Skills: Backend Engineering, Generative AI, Machine Learning Architecture, Python, AWS
Vancouver, British Columbia, Canada · Hybrid
$188k–$236k/yr
The role / impact You will step into a foundational leadership position designed to spearhead a cultural renewal and drive a pivotal technological transition for a distributed engineering team. As the founding leader for…
Skills: Systems Design, Scaling, AI Tooling, Stakeholder Management, Technical Auditing
Denver, Colorado, United States · Hybrid
$89k–$111k/yr
The role / impact As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and utilisation for Xero. Sitting within our Customer E…
Skills: Team Leadership, Mentoring, Customer Success, SaaS Principles, Customer Onboarding
Auckland, Auckland, New Zealand · Hybrid
How you’ll make an impact This role will work in a true partnership model, by creating and driving strategic people initiatives for a global/business portfolio in Xero and being the primary support to relevant senior lea…
Skills: Strategic People Initiatives, HR Advisory, Organizational Design, Stakeholder Management, Performance Management
Copenhagen, Capital Region of Denmark, Denmark · Hybrid
Our Purpose Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to b…
Skills: Content Strategy, Project Management, AI Proficiency, Technical Writing, Stakeholder Management
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The role serves as the primary analytical partner to HR leadership to create a trusted view of operational health and workforce performance. Key tasks include building performance dashboards, defining people KPIs, and embedding metrics into budgeting and forecasting cycles.
Candidates need a strong background in analytics with experience handling complex datasets on cloud platforms and BI tools like Tableau. Proficiency in translating ambiguous people problems into analytical approaches and engaging with senior leadership is required.
At Xero, we make running a business beautiful, and behind every decision we make for small businesses sits data we trust. This role is where that trust gets built for our HR (People Experience) function. As a People Insights Manager, you'll be the primary analytical partner to HR leadership, creating a single, trusted view of Operational Health that spans workforce health, engagement, talent flows, capacity and productivity, and people related risk.
You'll translate complex people data, including Workday, survey, talent and reward data, into clear, actionable recommendations that shape how Xero plans its workforce. You'll set the standard for how we partner with HR leaders on people analytics, while staying hands on with the data and models that make it possible.
You'll sit within G&A Data & Analytics, the team that mobilises trusted data so Finance, HR, Legal, Risk and other corporate functions can make faster, better decisions. This role is dedicated to People Teams, working closely with HR leadership, Finance and G&A Data & Analytics Engineering to build a shared, consistent view of how Xero's people and resources are performing.
Building a single, trusted suite of People performance views, including scorecards, workforce dashboards and engagement reporting
Defining clear metric definitions and guardrails for People KPIs such as headcount, hiring, attrition, mobility and engagement, in partnership with HR and Finance
Embedding workforce and people metrics into G&A planning, budgeting and forecasting cycles
Lifting data literacy and self-service capability across HR, so teams spend less time wrangling data and more time acting on it
This role is based in New Zealand, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
A strong analytics and data background, with the ability to connect complex people and workforce data to commercial and organisational context
You've framed ambiguous people problems before and know how to turn them into clear hypotheses and analytical approaches
Comfortable engaging and challenging senior leaders, and able to translate complex insights into simple, compelling terms
Familiarity with HR domains such as workforce planning, org design, talent and mobility, engagement analytics and diversity and inclusion
Hands-on experience with large, complex datasets on modern cloud platforms, along with BI tools such as Tableau
A collaborative approach, with a track record of working across HR, Finance, Product & Technology, Legal and Risk to deliver shared outcomes
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Powerful enough for your accountant, simple enough for you.
Trusted by 4.4M+ around the world on the most loved SMB accounting platform. Xero's Community Guidelines: https://www.xero.com/support/community-guidelines/
Offices: 19-23 Taranaki Street, Te Aro, Wellington 6142, NZ · 100 Avebury Boulevard, 5th Floor, Milton Keynes, England MK9 1FH, GB · 260 Burwood Rd, Level 3, Hawthorn, Victoria 3122, AU · 1615 Platte St, 4th Floor, Denver, Colorado 80202, US · 188 York Way, 8th Floor, London, England N79AS, GB
Powerful enough for your accountant, simple enough for you.
Trusted by 4.4M+ around the world on the most loved SMB accounting platform. Xero's Community Guidelines: https://www.xero.com/support/community-guidelines/
Offices: 19-23 Taranaki Street, Te Aro, Wellington 6142, NZ · 100 Avebury Boulevard, 5th Floor, Milton Keynes, England MK9 1FH, GB · 260 Burwood Rd, Level 3, Hawthorn, Victoria 3122, AU · 1615 Platte St, 4th Floor, Denver, Colorado 80202, US · 188 York Way, 8th Floor, London, England N79AS, GB
