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$74k–$90k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, Health Spending Account, Personal Spending Account, Employee & Family Assistance Plan
Posted 1d ago
~40 hrs/week
Responsibilities
Provide direct technical web and telephone support for Fortinet products including FortiMail, FortiVoice, FortiRecorder, and FortiSandbox. Responsibilities include analyzing network configurations, reproducing customer environments in labs, and managing cases until closure.
Requirements
Requires 1-2 years of experience in technical support or system administration within a networking or security company. A degree or diploma in Computer Science, Software Engineering, or a related field is desired.
Full job description
Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case
We Are Looking For:
1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Deep working knowledge of operating systems -- Windows, OSX, Linux
Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
Strong troubleshooting and problem-solving skills
Strong communication skills, both written and verbal.
The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Related keywords
FortinetFortiMailFortiVoiceFortiRecorderFortiSandboxNetwork SecurityTCP/IPRouting ProtocolsL2/L3 SwitchesVOIPWindowsOSXLinuxPacket TraceSystem AdministrationTechnical Support
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey.
Offices: 899 Kifer Road, Sunnyvale, CA 94086, US · 4190 Still Creek Drive, Suite 400, Burnaby, Canada V5C 6C6, CA · 1 Penn Plaza, Suite 1932, New York, NY 10119, US · 12005 Sunrise Valley Dr, Suite 201, Reston, Virginia 20191, US · 300 Beach Rd, Singapore, Singapore 199555, SG
Network SecurityEnterprise FirewallFirewallIntrusion Prevention System (IPS)VPNAntivirusEmail securityWeb filtering and Web Security GatewayAntispamApplication Control and Visibility
How many Software jobs are open in Ottawa, Canada right now?
There are currently 238 open software positions in Ottawa, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Ottawa, Canada?
Companies currently hiring include General Dynamics Mission Systems, TEHORA inc., Ciena, ADGA Group, uOttawa | Carrières - Careers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Ottawa, Canada?
Yes — 150 of the 238 open software positions offer remote or hybrid work (49 remote, 101 hybrid).
How do I apply for Software jobs in Ottawa, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.