Clera home
·Dashboard

Jobs at Avetta (Now Hiring) — 11 open

Avetta logoAvetta

Supplier Success Professional (B2B Customer Support)

Newcastle, New South Wales, Australia · Hybrid

Entry level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Customer Support, Communication Skills, Active Listening, Problem Solving, Attention To Detail

Avetta logoAvetta

QHSE Quality, Training, & Development -Multilingual Japanese, Mandarin, Cantonese, or Malay

Newcastle, New South Wales, Australia · Hybrid

Senior$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: QHSE Auditing, Training Facilitation, Quality Management, SOP Development, ISO 9001 Compliance

Avetta logoAvetta

QHSE Training & Development (LATAM Focused) - Bilingual Spanish/English

Dallas, Texas, United States · Hybrid

Senior$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: QHSE Auditing, Training and Development, Spanish Fluency, English Fluency, Safety Supply Chain Management

Avetta logoAvetta

Manager, Sales Operations

United States · Remote OK

$132k–$156k/yr

Senior+$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Sales Operations, Pipeline Tracking, Forecasting, Data Analysis, CRM Management

Avetta logoAvetta

Supplier Success Professional (B2B Customer Support) - Bilingual Italian/English

Maidenhead, England, United Kingdom · Hybrid

Entry level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Italian Fluency, English Fluency, Spanish Fluency, Customer Service, Salesforce

Avetta logoAvetta

Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English

Lehi, Utah, United States · Hybrid

Entry level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Bilingual Spanish, Customer Service, Salesforce, Compliance Verification, Document Processing

Avetta logoAvetta

Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English

Calgary, Alberta, Canada · Hybrid

Entry level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Bilingual Spanish/English, Customer Service, Compliance Verification, Salesforce, CRM Systems

Avetta logoAvetta

Supplier Readiness Professional (B2B Customer Support)

Calgary, Alberta, Canada · Hybrid

Mid level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: B2B Customer Support, Compliance Operations, Document Review, Case Management, Supplier Onboarding

Avetta logoAvetta

Supplier Readiness Professional (B2B Customer Support)

Lehi, Utah, United States · Hybrid

Mid level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Supplier Support, Customer Service, Compliance Operations, Document Review, Case Management

Avetta logoAvetta

Supplier Readiness Professional (B2B Customer Support) - Bilingual German/English

Maidenhead, England, United Kingdom · Hybrid

Mid level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: German Fluency, English Fluency, Supplier Support, Customer Service, Compliance Operations

Avetta logoAvetta

Supplier Success Professional (B2B Customer Support) - Bilingual Polish/English

Maidenhead, England, United Kingdom · Hybrid

Entry level$35M raised

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, inte…

Skills: Polish Fluency, English Fluency, Customer Service, Salesforce, Compliance Verification

Avetta logo

Supplier Success Professional (B2B Customer Support)

Avetta

Newcastle, New South Wales, Australia • Hybrid

Apply
Entry levelHybrid · 3 days in office

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Act as the first point of contact for customers to resolve issues via phone, email, and chat. Responsibilities include verifying regulatory documents, reporting product malfunctions, and collaborating with internal teams to improve the product.

Requirements

Requires previous experience in a customer support role and proficiency with Windows PC applications. Candidates must have full working rights in Australia and reside within commutable distance of Newcastle.

Full job description

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. 

This position is an entry level/early career role and is full time.

This role requires a hybrid schedule in our Newcastle office (3 days, 2 days work from home). Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time.

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide professional support to all Avetta customers 
  • Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience 
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Escalate customer complaints and seek reach out options to provide additional assistance
  • Share feature requests and effective workarounds with team members
  • Educate customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars
  • Contribute and report towards the team KPIS and objectives
  • Assist in training junior Customer Support Representatives

IDEAL QUALIFICATIONS

  • Experience as a Customer Support Specialist or similar CS role
  • Excellent communication skill – both written and orally
  • Ability to Active listen and think 2 steps ahead
  • Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress/Patience tolerance
  • Ability to learn and apply new information or skills

METRICS THAT MATTER

  • Customer Satisfaction (CSAT) Survey Scores
  • Number of calls, chats and cases as defined by department
  • Quality Scores
  • Adherence & Productivity
  • Regular and Predictive Attendance

 

Related keywords

B2B Customer SupportService CloudSFDCPrequalificationComplianceCSATKPIsTechnical SupportCustomer ExperienceRegulatory DocumentsSaaSRisk Management

About Avetta

LinkedInVisit site

Getting businesses and suppliers ready to work.

Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
2003
Headquarters
Lehi, UT
LinkedIn followers
72,586
Total funding
$35M

We are building a global community that works without worry. Ready to work. Readiness is a commitment. It’s the decision to lead with confidence, operate with integrity, and protect the people who keep businesses moving forward.

Offices: 3300 Triumph Blvd, Ste. 800, Lehi, UT 84043, US · Tustin, CA, US · Houston, TX, US · Dallas, TX, US · Calgary, CA

Supply Chain Risk Managementsupply chain managementcontractor managementsupplier managementoccupational safetyrisk managementESGand Risk ManagementLogisticsEnterprise Software
View all jobs at Avetta

About Avetta

LinkedInVisit site

Getting businesses and suppliers ready to work.

Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
2003
Headquarters
Lehi, UT
LinkedIn followers
72,586
Total funding
$35M

We are building a global community that works without worry. Ready to work. Readiness is a commitment. It’s the decision to lead with confidence, operate with integrity, and protect the people who keep businesses moving forward.

Offices: 3300 Triumph Blvd, Ste. 800, Lehi, UT 84043, US · Tustin, CA, US · Houston, TX, US · Dallas, TX, US · Calgary, CA

Supply Chain Risk Managementsupply chain managementcontractor managementsupplier managementoccupational safetyrisk managementESGand Risk ManagementLogisticsEnterprise Software
View all jobs at Avetta

Similar companies hiring

Capgemini (1809)Hewlett Packard Enterprise (1107)Oracle (963)PACS (890)CONA Services (725)NTT DATA North America (616)Verizon (549)Mastercard (515)KBR, Inc. (510)VOIS (488)Duke Health Technology Solutions (419)Virginia Information Technologies Agency (412)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty