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Full-time
Posted 23d ago
~40 hrs/week
Responsibilities
Lead the Human-in-the-Loop (HITL) Operations team to ensure AI output quality and manage the feedback loop between clients and the Product team. Oversee day-to-day operational rhythms, manage team capacity, and build scalable processes to improve product performance.
Requirements
Requires 3+ years of direct people-management experience and a track record of working as an operational counterpart to Product Managers. Must be proficient in CRM platforms and experienced in systematic data review and quality assurance workflows.
Full job description
About the Role
We sit at the intersection of AI and real human experience. Our HITL (Human-in-the-Loop) Operations team is responsible for making sure the AI our clients interact with actually works —reviewing outputs, catching errors, cleaning data, and closing the loop with real people when the technology isn't enough.
This function sits at a critical intersection of Product, Operations, Customer Experience, and Go-to-Market, serving as the connective tissue between what we build, how it performs in the real world, and how we continuously improve it. The insights generated here directly influence product decisions, customer outcomes, and our ability to scale effectively.
We're looking for an Project & Operations Manager to lead this team. You'll manage a team of Project Coordinators and a Project Coordinator Lead, own the day-to-day operational rhythm, and serve as the bridge between your team and the Product Manager driving the broader product. This is a working-manager role: part people leader, part process builder, part operational strategist.
What Your Team Does
The HITL Operations team plays a critical quality and feedback role across the product lifecycle:
Review AI outputs — the team monitors and evaluates LLM-generated interactions with real clients, flagging errors, inconsistencies, and edge cases
Feed product — insights and patterns from reviews are surfaced to the Product team to improve model performance and client experience
Human escalations — when clients are uncomfortable interacting with AI, the team steps in directly, speaking with them by phone to resolve concerns and maintain trust
CRM data management — team members identify and clean bad or incomplete data in the CRM, ensuring downstream reporting and client records are accurate
Process improvement — the team actively documents what's breaking and builds better processes to prevent it from happening again
What You'll Do
Lead, coach, and develop the Project Coordinator Lead and the broader Project Coordinator team — including workload distribution, performance management, and career growth
Act as the primary connector between the HITL team and the Product Manager, translating strategic priorities into team execution and surfacing risks or blockers early
Monitor day-to-day output quality and volume across the team; identify and resolve bottlenecks before they escalate
Plan and manage team overhead — staffing levels, capacity planning, and workload balance — as client and product volume shifts
Track and reduce operational costs across the team's workflows and tooling
Build and launch new operational initiatives; provide hands-on support when new product features or client programs roll out and need operational infrastructure
Maintain process documentation so the team operates consistently and new hires ramp quickly
Report regularly on team performance, capacity, and cost to leadership
Serve as the operational product expert for the team — the go-to resource for understanding how the product works end-to-end, leading investigations when something breaks or behaves unexpectedly, and ensuring findings are clearly communicated to the right stakeholders.
Requirements
3+ years of direct people-management experience — you've led a team, not just managed projects
Experience working closely with a Product or Project Managers as their operational counterpart — translating priorities to a team and escalating blockers up
Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) — including data cleanup, hygiene practices, or workflow management within a CRM
Comfort with data review, quality assurance, or output evaluation workflows — you understand what it means to systematically assess whether something meets a standard
Track record of managing team capacity and overhead — you've had to balance what needs doing against what you can realistically staff
Proactive process builder mindset — you see a broken workflow and fix it, not just flag it
Strong communicator who can translate between a detail-oriented team and outcome-focused stakeholders
Nice to Have
Experience in AI, machine learning, or HITL operations environments — reviewing model outputs, supporting annotation or data labeling programs, or working in trust & safety / quality ops
Experience handling client-facing escalations or human escalation workflows
Background in scaling a small team or function as program volume grew
Familiarity with project management tooling (e.g., Hubspot, Asana, Monday.com, Jira, or similar)
Sensi.AI is the most trusted 24/7 Care Copilot, using audio technology with the highest level of precision. Sensi’s care intelligence technology drives significant growth and efficiency for home care businesses by providing a 360-degree understanding of a senior’s physical, emotional, and cognitive needs.
Offices: Austin, Texas 78737, US · Tel Aviv , Israel , IL
Based on 4007 listings with disclosed salaries, most software jobs in Texas pay between $95k–$221k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Texas right now?
There are currently 8,312 open software positions in Texas listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Amazon, Bright Vision Technologies, JPMorganChase, Charles Schwab, AMD, among others. Browse the listings above to see every active employer.
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Yes — 4420 of the 8312 open software positions offer remote or hybrid work (1844 remote, 2576 hybrid).
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