Coraopolis, Pennsylvania, United States · Remote OK
$55k–$60k/yr
Overview Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management su…
Skills: Management, Mortgage industry, Closing, Title, Leadership
Coraopolis, Pennsylvania, United States · Remote OK
$50k–$55k/yr
Overview Are you motivated to unleash your ultimate potential and grasp an exciting career opportunity? ServiceLink, the unrivaled best in the mortgage industry, seeks an individual with excellent communication and custo…
Skills: Team Leadership, Customer Service, Scheduling, Performance Management, Communication
Plano, Texas, United States · Hybrid
$80k–$110k/yr
Overview Are you motivated to leverage your unique skills and experience to impact the business value of a company trusted by the nation’s strongest lending institutions. Take your experience to the next level in Service…
Skills: Power BI, Python, SQL, Data Analytics, Dashboard Development
Irvine, California, United States · Remote OK
$26/hr–$30/hr
Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry…
Skills: Title insurance, Foreclosure documents, Property chain search, Data entry, Attention to detail
Coraopolis, Pennsylvania, United States · On-site
$18/hr–$20/hr
Overview Are you enthusiastic about growing in a new career where your motivation and professionalism will be highly valued? ServiceLink, the leader in the mortgage industry, appreciates excellent communication and custo…
Skills: Document auditing, Data entry, Customer service, Communication, Real estate terminology
Plano, Texas, United States · Hybrid
$90k–$120k/yr
Overview At ServiceLink, we believe in pushing the limits of what’s possible through innovation. We’re looking for a highly skilled AI Engineer to design and implement advanced AI solutions that transform the mortgage in…
Skills: Python, Large Language Models, Reinforcement Learning, Multi-agent Systems, Generative AI
Irvine, California, United States · Remote OK
$22/hr–$26/hr
Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry…
Skills: Mortgage services, Real estate title, Title analysis, Detail oriented, Customer service
Irvine, California, United States · On-site
$21/hr–$23/hr
Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry…
Skills: Document recording, Quality control, Data entry, Attention to detail, Multitasking
Irvine, California, United States · On-site
$20/hr–$21/hr
Overview Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individu…
Skills: Customer service, Attention to detail, Problem-solving, Communication, Multitasking
United States · Remote OK
$18/hr–$22/hr
Overview Are you ready to take your career to the next level? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team. This positio…
Skills: Vendor management, Customer service, Communication skills, Excel, Multitasking
Coraopolis, Pennsylvania, United States · Remote OK
$20/hr–$25/hr
Overview Are you passionate about grasping an exciting new career opportunity? A top leader in the mortgage industry, ServiceLink is looking for a motivated individual with strong communication and customer service skill…
Skills: Closing coordination, Customer service, Communication, Real estate industry knowledge, Title commitment review
Plano, Texas, United States · Hybrid
$124k–$140k/yr
Overview At ServiceLink, we believe in pushing the limits of what’s possible through innovation. We’re looking for a highly skilled AI Engineer to design and implement advanced AI solutions that transform the mortgage in…
Skills: Python, Large Language Models, Reinforcement Learning, Generative AI, Multi-agent Systems
United States · Remote OK
$18/hr–$20/hr
Overview Are you passionate about grasping an exciting new career opportunity? A top leader in the mortgage industry, ServiceLink is looking for a motivated individual with strong communication and customer service skill…
Skills: Communication, Customer service, Multitasking, Attention to detail, Real estate title knowledge
Coraopolis, Pennsylvania, United States · On-site
Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry…
Skills: Document recording, Quality control, Order entry, Data entry, Microsoft software
Plano, Texas, United States · On-site
$85k–$110k/yr
Overview This position is responsible for the administration, maintenance, and support of the organization's server, directory, and cloud infrastructure. This role ensures secure, reliable, and efficient operation of sys…
Skills: Microsoft Azure, Active Directory, Windows Server Administration, Group Policy Objects, Cloud Infrastructure
Plano, Texas, United States · Hybrid
$95k–$100k/yr
Overview Are you a motivated Product Owner or Business Analyst looking to take the next step in your career? ServiceLink is seeking a Product Owner – Client Integrations with a strong client-focus and a proven ability to…
Skills: Product Ownership, Business Analysis, Client Integration, API Mapping, Requirements Gathering
Coraopolis, Pennsylvania, United States · Hybrid
$17/hr–$20/hr
Overview The Accounts Receivable Specialist is an entry-level position in Accounts Receivable. This position works directly with the Manager and Team Lead of Accounts Receivable in the Accounting Department, and is respo…
Skills: Accounts Receivable, Payment Application, Client Collections, Account Reconciliation, Microsoft Excel
Irvine, California, United States · Remote OK
$24/hr–$28/hr
Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry…
Skills: Foreclosure Proceedings, Title Review, Curative Issues Resolution, Real Estate Industry Knowledge, Customer Service
Los Angeles, California, United States · Remote OK
$85k–$175k/yr
Overview ServiceLink is seeking experienced, Certified appraisers to join our Staff Appraiser team. The ideal candidates are Certified real estate appraisers who demonstrate initiative, take action, and maintain ownershi…
Skills: Real Estate Appraisal, Desktop Appraisals, Field Appraisals, Quality Control Review, Valuation Reporting
Holtsville, New York, United States · Remote OK
$85k–$175k/yr
Overview ServiceLink is seeking experienced, Certified appraisers to join our Staff Appraiser team. The ideal candidates are Certified real estate appraisers who demonstrate initiative, take action, and maintain ownershi…
Skills: Real Estate Appraisal, Desktop Appraisals, Field Appraisals, Quality Control Review, Valuation Reporting
Coraopolis, Pennsylvania, United States • Remote OK
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The Manager of eClose oversees the eClose department, managing both RON and iPEN processes, staff performance, and vendor network quality. They are responsible for ensuring adherence to regulations, meeting client SLAs, and implementing process improvements to drive departmental success.
Candidates must have a high school diploma or equivalent and previous management experience within the title, closing, or mortgage industry. Proficiency in Microsoft Office products and the ability to multitask in a fast-paced environment are required.
Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose. The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today. This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities.
A DAY IN THE LIFE
In this role, you will…
· Oversee the eClose Department. The eClose Department manages both RON & iPEN processes.
· Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions
· Assess the overall health & performance of the eClose vendor network and work with the team to improve the network’s performance
· Grow & maintain the eClose vendor panel
· Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics
· Participate in client audits
· Keep up with industry news that may be related to eClosing and eNotary requirements
· Identify areas for growth and improvement and implement plans to meet those needs
· Address any escalated issues for eClosings
· Ensure the proper adherence to any regulations related to eClose options
· Provide departmental reporting to upper management
· Address any escalated client, vendor, or employee related issues
You possess …
· Previous management experience and title, closing or mortgage industry experience
· High School diploma or equivalent required
· Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
· The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
· Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
· Manage the eClose department for production, performance & quality. The eClose Department manages both RON & iPEN processes.
· Ensure all daily work is done by the Team
· Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
· Develop and maintain processes and procedures for use within the department and for external vendors, as needed
· Perform audits of employee work and make sure tasks are completed accurately
· Responsible for coaching & counseling employees
· Set production metrics for the department and review employee production to determine if employees are meeting the goals
· Assist Team Members and Team Leads in resolution of issues
· Coach and counsel team members when issues are found
· Plan for and have appropriate staffing for month end and to cover days off, when applicable
· Ensure team members have vacations scheduled appropriately throughout the year
· Build and maintain employee morale
· Monitor and approve department payroll
· Responsible for completing annual employee reviews
· Maintain professional relationships with eNotary vendors
· Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary
· Responsible for determining the discipline when it comes to vendor counseling
· Identify areas for improvement and implement plans to address
· Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
· Address any escalated client, vendor, or employee related issues in a professional and timely manner.
· Advise management of any escalated issues or concerns
· Responsible for departmental reporting
· Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations.
· Participate in client audits, including pre-audit questionnaires and responses
· Make recommendations to Director for staffing levels, overtime, and movement of employees between teams
· Interview and recommend new candidates for hiring, when needed
· Recommend systems and process enhancements to reduce processing times and improve accuracy
· Adhere to company policies and procedures
· All other duties as assigned
· High School diploma or equivalent required
· Previous management experience and title, closing or mortgage industry experience
· Must be able to work additional hours, if needed, to ensure completion of necessary work and success of department
· Must be able to multitask
· Proficiency in Microsoft Office products, including Excel, Word & Teams
· Tech savvy and forward thinking
· Detail oriented, efficient and organized
ServiceLink is the premier national provider of mortgage services. ServiceLink delivers valuation, title and closing, and flood services to mortgage originators; end-to-end subservicing to mortgage servicers; and default valuation, integrated default title services, vendor invoicing and claims audit services as well as auction services to mortgage servicers. ServiceLink helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies, and better serve their customers by delivering best-in-class technology, services, and insight with a relentless commitment to upholding the highest standards of quality, compliance, and service. For more information about ServiceLink, please visit https://www.servicelink.com/.
Offices: 1355 Cherrington Parkway, Moon Township, PA 15108, US
ServiceLink is the premier national provider of mortgage services. ServiceLink delivers valuation, title and closing, and flood services to mortgage originators; end-to-end subservicing to mortgage servicers; and default valuation, integrated default title services, vendor invoicing and claims audit services as well as auction services to mortgage servicers. ServiceLink helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies, and better serve their customers by delivering best-in-class technology, services, and insight with a relentless commitment to upholding the highest standards of quality, compliance, and service. For more information about ServiceLink, please visit https://www.servicelink.com/.
Offices: 1355 Cherrington Parkway, Moon Township, PA 15108, US
