Charlotte, North Carolina, United States · Hybrid
Overview The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention, and expansion while…
Skills: Customer Success Management, Account Management, Strategic Relationship Building, Customer Onboarding, Retention Strategies
Charlotte, North Carolina, United States · On-site
About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run je…
Skills: Outbound Prospecting, Lead Generation, Salesforce, Objection Handling, Communication Skills
Charlotte, North Carolina, United States · On-site
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose —…
Skills: B2B SaaS Sales, Outbound Prospecting, Value-Based Selling, Pipeline Generation, Strategic Negotiation
Charlotte, North Carolina, United States · Hybrid
As an IT Engineer II - Storage and Backup here at Honeywell, you will be responsible for managing and supporting enterprise storage and backup solutions. You will work with advanced technologies including NAS, SAN backup…
Skills: NAS, SAN, NetApp, Nasuni, HPE Alletra
North Carolina, United States · Remote OK
Professional Service Manager, US Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running…
Skills: SaaS, English Proficiency, Customer Relationship Management, Data Migration, Platform Integration
Chicago, Illinois, United States · Hybrid
What You'll Do We’re looking for an Assistant Director of Engineering to lead our Sales, Service & Insights product team in Principal Asset Management. In this role, you’ll lead global Salesforce strategy and…
Skills: Salesforce, Cloud Computing, AWS, Data Engineering, Analytics Engineering
New York, New York, United States · Hybrid
$204k–$255k/yr
Joining Collibra’s IT team Collibra is looking for a Senior Director of Information Technology who is equal parts strategist, technologist, and builder. This is not a role for someone who manages from a distance. Your cr…
Skills: IT Strategy, AI Implementation, Infrastructure Management, Enterprise Applications, IT Support
North Carolina, United States · Remote OK
$219k–$301k/yr
While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. Sr. Solutions Architect, Retail - CPG We are looking for experienced pre-sales professionals who …
Skills: Pre-sales, Technical Strategy, Machine Learning, Artificial Intelligence, Big Data
Raleigh, North Carolina, United States · Remote OK
Principal Platform Engineer Software Platforms General Overview AI is collapsing the cost of building software, and Ralliant intends to lead, not follow. We're building a shared platform that reinvents how our operating …
Skills: Platform Engineering, Cloud Engineering, DevOps, Site Reliability Engineering, Software Engineering
Raleigh, North Carolina, United States · Remote OK
Technical Fellow Software Platforms General Overview AI is collapsing the cost of building software, and Ralliant intends to lead, not follow. We're building a shared platform that reinvents how our operating companies c…
Skills: Platform Engineering, Cloud Engineering, DevOps, Site Reliability Engineering, Software Engineering
Morrisville, North Carolina, United States · Hybrid
Company Description Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare o…
Skills: Strategic Leadership, Operational Leadership, Customer Experience Strategy, Quality Management, Process Optimization
Morrisville, North Carolina, United States · Hybrid
Company Description Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare o…
Skills: Product Management, Machine Learning, Data Analytics, Agile Development, User Experience
Morrisville, North Carolina, United States · Hybrid
$91k–$130k/yr
Company Description Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare o…
Skills: Salesforce Data Cloud, SQL, Python, Data Modeling, Identity Resolution
Raleigh, North Carolina, United States · On-site
If you are looking for a career as a Information Systems Security Officer - ISSO and you are interested in designing, improving, and managing projects through the RMF then our Raleigh, NC division of ARA has an exciting …
Skills: Risk Management Framework, NIST Special Publications, AWS, Azure, ACAS
Charlotte, North Carolina, United States · Hybrid
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (S…
Skills: Product Strategy, Roadmap Development, US Credit Card Market Expertise, Stakeholder Management, Product Discovery
Charlotte, North Carolina, United States · Remote OK
Proximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data. Our Intelligence Suite transforms operating room (OR) performance, keepin…
Skills: Surgical Workflow Knowledge, Clinical Data Annotation, Quality Assurance, Real-time Monitoring, Computer Vision Validation
Raleigh, North Carolina, United States · Remote OK
Overview IT Product and Development Software Quality Assurance team at Silicon Valley Bank is looking for a Sr. Software Test Engineer for Application Web UI and Mobile Device testing. Responsibilities The Senior Softwar…
Skills: Web UI Testing, Mobile Device Testing, Selenium Web Driver, Appium, Jira
Charlotte, North Carolina, United States · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: Lead Generation, Prospecting, CRM Management, Salesforce, Communication
Charlotte, North Carolina, United States · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: Sales, Lead Generation, Pipeline Management, Consultative Selling, CRM
Durham, North Carolina, United States · Remote OK
What You'll Do Join Avalara MyLodgeTax Avalara MyLodgeTax specifically focuses on lodging tax compliance for short-term rental owners and property managers. The Sales Executive plays a critical role in driving Avalara's …
Skills: Inbound Sales, Outbound Sales, Pipeline Management, Customer Onboarding, Salesforce
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Manage a portfolio of small to medium-sized media customers to drive adoption, retention, and account expansion. Act as a strategic partner and internal customer advocate to align product strategy with customer goals.
Requires 3-5 years of experience in customer success or account management with proficiency in CRM and customer success platforms. Candidates must possess strong communication, analytical skills, and the ability to drive cross-functional alignment.
The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention, and expansion while proactively identifying opportunities to deliver value and influence product strategy. The CSM II collaborates closely with cross-functional teams to resolve issues, implement solutions, and ensure a seamless customer experience.
Act as the primary point of contact for a portfolio of small to medium-sized media customers, building long-term, strategic relationships
Guide customers through onboarding, adoption, renewal, and expansion, ensuring alignment with their goals and objectives
Conduct business reviews, health checks, and strategic discussions to monitor satisfaction, product utilization, and adoption trends
Serve as a customer advocate internally, collaborating with Product, Support, Onboarding, and other teams to address feedback and implement solutions
Monitor customer health metrics and proactively identify risks, designing retention strategies and interventions
Identify opportunities for account growth, including upselling, cross-selling, and driving expansion initiatives
Deliver advanced product training, thought leadership, and best practices to help customers achieve outcomes and maximize ROI
Analyze trends, adoption patterns, and feedback to provide insights and recommendations to leadership and product teams
Maintain accurate records of interactions, updates, and outcomes in CRM and customer success platforms
Excellent communication, interpersonal, and relationship-building skills with a customer-first mindset
Strong strategic thinking, problem-solving, and analytical skills
Proficiency in CRM and customer success platforms (e.g., Gainsight) and familiarity with success metrics
Experience managing multiple accounts and priorities in a fast-paced environment
Minimum 3–5+ years of experience in customer success, account management, or a related field
Ability to influence internal teams and drive cross-functional alignment to deliver customer value
Enthusiasm for technology and commitment to continuous learning about products and solutions
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
We transform the way mid-market companies pay their bills. And on the way, we're building the best team in the business.
We are a leading provider of accounts payable automation software and payment solutions for mid-market businesses and their suppliers.
Offices: Charlotte, NC, US
Based on 995 listings with disclosed salaries, most software jobs in North Carolina pay between $100k–$215k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,008 open software positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bright Vision Technologies, Fidelity Investments, Bank of America, Cisco, First Citizens Bank, among others. Browse the listings above to see every active employer.
Yes — 1330 of the 2008 open software positions offer remote or hybrid work (551 remote, 779 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
