Provo, Utah, United States · On-site
$50k–$55k/yr
Payment Support Specialist Role Quilt is looking for an experienced Payment Support Specialist to join our growing CX team! In this role, you will serve on a team of support specialists and act as an internal advocate fo…
Skills: Customer Support, Issue Resolution, Transaction Monitoring, Payment Process Management, PCI Compliance
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The specialist will troubleshoot and resolve payment-related issues and discrepancies for customers across multiple communication channels. They are also responsible for monitoring payment systems, managing hardware support, and collaborating with payment partners to ensure seamless transactions.
Candidates should have 1-2 years of experience in customer service, software implementation, or onboarding, with a preference for a bachelor's degree. Proficiency in Google Suite, Outlook, and Salesforce is desired along with strong organizational and communication skills.
Payment Support Specialist Role
Quilt is looking for an experienced Payment Support Specialist to join our growing CX team! In this role, you will serve on a team of support specialists and act as an internal advocate for our customers. The Payment Support Specialist is vital in helping our new and existing customers troubleshoot and resolve issues around processing and payments.
Key Responsibilities:
Qualifications:
What We Offer:
If you are passionate about helping customers and have a keen eye for detail, we encourage you to apply for the Payment Support Specialist position. Join our team and contribute to ensuring a seamless payment experience for our customers.
Local retailers are the fabric of our communities, but the generic tools many of them rely on to run their businesses are falling short. We love local businesses — it’s time we gave them the support they deserve. Quilt Software provides specialty retailers with affordable, industry-specific tools that help them compete with industry giants and keep Main Street thriving. As our company and portfolio of specialized retail tools grow, so do we — our unified operations teams constantly share collective insights to create smarter, stronger solutions that better solve our customers’ unique challenges.
Offices: New York, NY, US · 135 W 50th St, 2nd Floor, New York, NY 10020, US · 1800 S Novell Pl, 4th Floor, Provo, Utah 84606, US · 321 b Griffith St, Charlotte, North Carolina 28203, US
Local retailers are the fabric of our communities, but the generic tools many of them rely on to run their businesses are falling short. We love local businesses — it’s time we gave them the support they deserve. Quilt Software provides specialty retailers with affordable, industry-specific tools that help them compete with industry giants and keep Main Street thriving. As our company and portfolio of specialized retail tools grow, so do we — our unified operations teams constantly share collective insights to create smarter, stronger solutions that better solve our customers’ unique challenges.
Offices: New York, NY, US · 135 W 50th St, 2nd Floor, New York, NY 10020, US · 1800 S Novell Pl, 4th Floor, Provo, Utah 84606, US · 321 b Griffith St, Charlotte, North Carolina 28203, US
