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Other
bachelor degree
Posted 53d ago
Apply by Jul 9
~40 hrs/week
Responsibilities
The Manager will oversee iCIMS customer accounts to ensure needs are met and identify opportunities for additional products and services. Responsibilities include managing renewals, handling escalated issues, and collaborating with marketing for client case studies.
Requirements
A bachelor's degree and proficiency with Microsoft Windows and web technologies are required. Experience in client relations, HR systems, or software project management is highly preferred.
Full job description
Overview
What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?
You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.
iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.
Responsibilities
As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.
The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
Proactively contact assigned clients and work towards 100% renewal rate.
Work escalated customer issues.
Some travel required.
Qualifications
- Bachelor degree with strong academic track record. - Experience with all Microsoft Windows operating systems - Hands-on user for Microsoft Internet Explorer and related web-based technologies. - Must have strong interpersonal, verbal and written communication and presentation skills. - Ability to work with minimal supervision or formal structure. - Previous experience with client relations and experience in HR systems and/or software project management are significant plus.
ICIMS is the talent acquisition platform uniting the strengths of enterprise software with the transformative power of AI. More than 4,400 companies across 200 countries — including a quarter of the Fortune 500 — trust ICIMS to find and hire the people who shape their future. With insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS turns hiring into a true business advantage.
To learn more visit www.ICIMS.com.
Offices: Holmdel, New Jersey 07733, US · 101 Crawfords Corner Road, Suite 3-100, Holmdel, NJ 07733, US · 6 Mitre Passage, 8th Floor, London , England SE10 0ER, GB · 17-21, Rue Saint-Fiacre, Paris, Île-de-France 75002, FR · 2 Windmill Lane, Suite 201-202, Dublin, County Dublin D02 KX66, IE
Based on 6303 listings with disclosed salaries, most software jobs in New York pay between $109k–$240k per year. Individual offers vary with seniority, company size, and specialization.
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Are there remote or hybrid Software jobs in New York?
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