New York, New York, United States · Hybrid
$95k–$125k/yr
The Role Your job is to help our customers get the most out of verified, actionable intelligence tailored to their markets and problems. As a CSM, you own a portfolio of accounts and make sure each customer is using the …
Skills: Customer Success Management, Account Management, B2B SaaS, Onboarding, Churn Mitigation
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Manage a portfolio of B2B SaaS accounts to drive platform adoption, credit consumption, and renewal health. Collaborate with the COO to build core customer success motions, including onboarding programs and health scoring.
Requires 3+ years of professional customer-facing experience, with at least 2 years specifically as a CSM in B2B SaaS. Candidates must be comfortable with consumption-based commercial models and the latest AI model configurations.
Your job is to help our customers get the most out of verified, actionable intelligence tailored to their markets and problems. As a CSM, you own a portfolio of accounts and make sure each customer is using the platform to answer the questions that matter to their business, whether that's a game plan refresh, a battle card update, or a session with Coach AI.
That means understanding each customer's market, their workflows, and what they need to act on. When usage slows, you identify the cause and address it well ahead of the renewal. You will work with the Chief Operations Officer to build the core CS motions: the 90-day onboarding program, health scoring, adoption milestones, and expansion triggers.
The future of battery insights starts here.
Liminal is a battery manufacturing intelligence company that leverages the power of ultrasound and machine learning to deliver advanced insights that empower manufacturers. Our mission is to accelerate the clean energy transition by improving the cost, quality, and reliability of battery manufacturing. We do this by providing customers with better analytics and insights during production. By improving the performance, reliability and safety of batteries and decreasing their lifetime costs, Liminal is contributing to the scalability of e-mobility by empowering battery manufacturers to create a world where EVs are accessible to all drivers. Our values are trust, curiosity, and empathy. We believe in the good in people. Our inquisitive nature catalyzes innovation, creativity and excellence. We strive to treat everyone with dignity and respect. Liminal’s battery manufacturing intelligence platform, EchoStat®, leverages proprietary ultrasound and machine learning analytics technology for advanced inspection and process control throughout multiple manufacturing stages. EchoStat provides a non-destructive look inside battery cells, offering a unique and comprehensive analysis of each cell’s physical and electrochemical condition during production. Based in Emeryville, CA, Liminal was founded in 2015 by top technologists from Princeton University and fellows in the entrepreneurial fellowship program, partnered with Lawrence Berkeley National Laboratory’s Cyclotron Road Division. We are proudly supported by the National Science Foundation, the Department of Energy, and part of the Shell/NREL Game Changer Accelerator.
Offices: Emeryville, CA 94608, US
The future of battery insights starts here.
Liminal is a battery manufacturing intelligence company that leverages the power of ultrasound and machine learning to deliver advanced insights that empower manufacturers. Our mission is to accelerate the clean energy transition by improving the cost, quality, and reliability of battery manufacturing. We do this by providing customers with better analytics and insights during production. By improving the performance, reliability and safety of batteries and decreasing their lifetime costs, Liminal is contributing to the scalability of e-mobility by empowering battery manufacturers to create a world where EVs are accessible to all drivers. Our values are trust, curiosity, and empathy. We believe in the good in people. Our inquisitive nature catalyzes innovation, creativity and excellence. We strive to treat everyone with dignity and respect. Liminal’s battery manufacturing intelligence platform, EchoStat®, leverages proprietary ultrasound and machine learning analytics technology for advanced inspection and process control throughout multiple manufacturing stages. EchoStat provides a non-destructive look inside battery cells, offering a unique and comprehensive analysis of each cell’s physical and electrochemical condition during production. Based in Emeryville, CA, Liminal was founded in 2015 by top technologists from Princeton University and fellows in the entrepreneurial fellowship program, partnered with Lawrence Berkeley National Laboratory’s Cyclotron Road Division. We are proudly supported by the National Science Foundation, the Department of Energy, and part of the Shell/NREL Game Changer Accelerator.
Offices: Emeryville, CA 94608, US
