New York, New York, United States · Hybrid
$160k–$185k/yr
Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed …
Skills: Customer Success, Account Management, Strategic Partnership, Revenue Expansion, Stakeholder Management
City of Rochester, New York, United States · Remote OK
$138k–$248k/yr
Job Description: Summary: The Director, Digital Delivery provides enterprise leadership in translating business strategy into scalable, measurable digital outcomes across the health plan. This role owns the strategy, roa…
Skills: Digital Strategy, AI Transformation, Product Management, UX Design, Cloud-Native Architecture
New York, New York, United States · Hybrid
$200k–$240k/yr
Who we are Today, 1 in 5 children in the U.S. has a diagnosable mental health disorder, yet about half who need care never receive it. Handspring is a virtual mental health clinic for children, young adults, and families…
Skills: TypeScript, Node.js, React, AWS, System Architecture
New York, New York, United States · On-site
Software Engineer (NYC) Lava: the connector to every LLM, API, and MCP. Join Lava's team in shaping how people and AI build, monetize, and work together. About Lava Lava is a universal connector to every LLM, API, and MC…
Skills: TypeScript, Node.js, API Design, Data Modeling, Testing
New York, New York, United States · Remote OK
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Application Security, DevSecOps, Python, Java, SAST
New York, New York, United States · On-site
$75/hr–$95/hr
About Masterworks: Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. Since launching in April 2019, we h…
Skills: Product Design, UI Design, UX Design, Figma, Adobe Creative Suite
New York, New York, United States · Hybrid
$130k–$150k/yr
Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry c…
Skills: Product Management, Agile Development, SaaS, User Research, Product Roadmap
New York, New York, United States · Hybrid
Escape empowers enterprises to identify and resolve vulnerabilities at a scale and speed unattainable through manual security testing. We are redefining code-to-cloud security by leveraging AI. Our platform combines Atta…
Skills: B2B Technology Sales, Sales Leadership, Enterprise Deal Closing, Pipeline Management, Sales Coaching
PearlyNew York, New York, United States · Remote OK
$160k–$230k/yr
Pearly is a B2B SaaS and payments company with deep product-market fit, a hyper-modern stack, and over 2,500 dental offices on the platform. We're scaling rapidly, and continuously shipping capabilities that impact milli…
Skills: TypeScript, SQL, React, PostgreSQL, GraphQL
New York, New York, United States · Hybrid
$90k–$120k/yr
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: B2B Sales, Consultative Selling, Pipeline Management, Field Prospecting, Digital Outreach
New York, New York, United States · On-site
$160k–$200k/yr
Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’…
Skills: Product Management, Business Analysis, Software Engineering, Python, SQL
New York, New York, United States · Hybrid
$50/hr–$75/hr
About Cape Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be trade…
Skills: Visual Design, Brand Design, Web Design, Figma, Adobe Photoshop
New York, New York, United States · On-site
$160k–$200k/yr
Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’…
Skills: Product Management, Business Analysis, Software Engineering, Python, SQL
New York, New York, United States · On-site
$210k–$300k/yr
Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting…
Skills: MLOps, AI Infrastructure, Python, Terraform, Kubernetes
New York, New York, United States · Hybrid
$130k–$180k/yr
🏛️ About GovWell We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transformin…
Skills: Data Migration, ETL/ELT, Python, SQL, Airflow
New York, New York, United States · Hybrid
About the Role We're looking for a high-energy, Outbound-first Sales Development Representative to join our US team. This is a field-heavy role designed for someone who wants to be the face of SpotDraft at industry event…
Skills: Outbound Prospecting, Lead Generation, Field Sales, Pipeline Qualification, CRM Management
SpadeNew York, New York, United States · Hybrid
$200k–$225k/yr
What is Spade? Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant n…
Skills: Account Management, Sales, Customer Success, Contract Negotiation, Revenue Retention
New York, New York, United States · Remote Solely
$160k–$220k/yr
The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory…
Skills: Demand Generation, GTM Strategy, Sales Process Optimization, B2B Marketing, Data Analysis
New York, New York, United States · Remote OK
About Goodie AI Goodie helps leading brands win AI search. As billions of people use ChatGPT, Perplexity, Gemini, and other AI systems to discover products and make buying decisions, brands need a way to understand and i…
Skills: Product Management, B2B SaaS, Generative AI, Product Analytics, Project Management
New York, New York, United States · On-site
$250k–$350k/yr
Salary range - $250k - $350k | Equity - up to 0.5% | In-person NYC About Datalab Datalab is building the core infrastructure for how enterprises process and understand documents at scale. We’re at an 8-figure run rate wi…
Skills: PyTorch, Python, Deep Learning, Model Training, Model Evaluation
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The Account Director will manage strategic enterprise and mid-market relationships to ensure maximum platform value and drive long-term success. Key duties include owning commercial health through renewals and upsells while collaborating with Product and Sales to influence the roadmap.
Candidates need 5-10+ years of experience in customer success or consulting, with at least 2 years managing strategic enterprise accounts in a SaaS or startup environment. The role requires exceptional communication skills and the ability to travel up to 25% of the time.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises
As an Account Director, you’ll own relationships with some of our most strategic enterprise and mid-market customers. You’ll act as a trusted advisor, ensuring they achieve maximum value from our platform while identifying new opportunities for growth and partnership. You’ll collaborate closely with Product, Sales, and Marketing to influence roadmap priorities and expand our footprint within key accounts.
Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy
Develop account plans and success frameworks that align with customer business objectives.
Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
Translate customer feedback into actionable input for Product and Engineering.
Forecast retention and growth metrics, providing visibility into customer health and pipeline.
5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts.
Ability to travel 25% of the time for customer events, customer visits, and conferences.
Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships.
Experience in a fast-paced SaaS or Series A/B startup environment.
Exceptional communication, executive presence, and relationship-building skills.
Strong analytical mindset with ability to tell a story with data.
Ability to work cross-functionally and thrive in ambiguity.
A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work.
Daily collaboration with founders, shaping the core product vision.
Exposure to and collaboration with design and research leaders at top global brands.
Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.
Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
The most advanced AI-moderated research platform
Outset is the most advanced AI-moderated research platform for running high-quality qualitative research at scale. We combine AI-moderated interviews with powerful analysis and synthesis tools to help teams move from questions to insights in days, not months. By removing scheduling friction and research operations overhead, Outset enables continuous, rigorous research across products, markets, and customers. From early discovery and concept testing to brand, pricing, and messaging research, Outset helps teams reach the right audiences, ask better questions, and uncover the “why” behind human behavior, quickly and reliably. Trusted by the largest enterprises — like Microsoft, Nestle, Uber, Hubspot, Away, and more, Outset makes deep insight accessible, scalable, and decision-ready. Better research. Faster decisions. Real insight. Powered by AI.
Offices: San Francisco, CA, US
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