Wilmington, Massachusetts, United States · Hybrid
$82k–$113k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Technical Troubleshooting, Incident Response, Linux/Unix, Python, PLC
Cambridge, Massachusetts, United States · On-site
$82k–$220k/yr
Overview: Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful a…
Skills: RTOS Selection, Multi-core Processors, GPU, Microkernels, OSAL Implementation
Boston, Massachusetts, United States · Remote OK
$145k–$175k/yr
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven bui…
Skills: Technical Project Management, API Debugging, Integration Testing, Stakeholder Management, Technical Documentation
Boston, Massachusetts, United States · Remote Solely
$43/hr–$53/hr
Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. …
Skills: Technical Support, Clinical AI, Healthcare IT, Linux Administration, Windows Server
Boston, Massachusetts, United States · On-site
$120k–$203k/yr
About the job The Finance Data and AI Office (DART) delivers trusted data, analytics, and AI enabled solutions across Finance, Risk, and Treasury. This role sits within the Automation, Analytics & AI pillar and provides …
Skills: AI Technologies, Data Science, SQL, Python, Data Warehousing
Boston, Massachusetts, United States · Hybrid
$76k–$113k/yr
Are you a skilled Quality Assurance Analyst with a proven track record test Web based application, data intake and warehousing systems? Look no further – you could be the ideal candidate for us! At the Center for Health …
Skills: Quality Assurance Testing, Manual Testing, Scripted Testing, Test Plan Development, Bug Tracking
Danvers, Massachusetts, United States · On-site
$94k–$152k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Product Security, Threat Modeling, Risk Management, Compliance Frameworks, PKI
Somerville, Massachusetts, United States · Hybrid
$75k–$110k/yr
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As…
Skills: SQL, dbt, Informatica, SSIS, Snowflake
Woburn, Massachusetts, United States · On-site
$69k–$131k/yr
Date Posted: 2026-07-15 Country: United States of America Location: US-MA-WOBURN-WB2 ~ 225 Presidential Way ~ GODDARD BLDG Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active …
Skills: Linux Systems Administration, Red Hat Enterprise Linux, Microsoft Windows, Troubleshooting, Cybersecurity
Cambridge, Massachusetts, United States · On-site
$82k–$220k/yr
Overview: Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful a…
Skills: Team Leadership, Software Architecture, Embedded Systems, Project Management, Technical Mentoring
Taunton, Massachusetts, United States · On-site
$119k–$125k/yr
Basic Qualifications Educatin Requirements: Bachelor's degree in Engineering, or a related Science or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of r…
Skills: Cyber Security Architecture, Risk Management Framework, System Security Engineering, DevSecOps, Vulnerability Analysis
Wilmington, Massachusetts, United States · Hybrid
$125k–$172k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: SQL, Python, R, Google Cloud Platform, Tableau
Boston, Massachusetts, United States · On-site
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to …
Skills: Cloud Computing, AI Services, Enterprise Application Architecture, Solution Architecture, Technical Strategy
Wilmington, Massachusetts, United States · On-site
$82k–$113k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Robotics Testing, Mechatronics, Design Verification Testing, Mechanical Durability Testing, Failure Analysis
North Reading, Massachusetts, United States · On-site
$144k–$194k/yr
Are you passionate about advancing automated material handling systems? Do you thrive on solving complex automation challenges through collaborative innovation? If you're excited about seeing your work transform modern r…
Skills: JavaScript, HTML, CSS, Angular, React
Boston, Massachusetts, United States · Hybrid
$174k–$261k/yr
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and a…
Skills: Field Sales Management, SaaS Sales, ERP Solutions, Financial Services Sales, Complex Sales Cycles
Boston, Massachusetts, United States · On-site
$80k–$115k/yr
You're the brains behind our work. You're ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that suc…
Skills: Financial Modeling, Company Valuations, Discounted Cash Flow Analysis, Comparative Analysis, Industry Research
Boston, Massachusetts, United States · Remote OK
Join beqom — where tech meets impact beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s …
Skills: Enterprise Account Management, Revenue Growth, Pipeline Generation, Negotiation, Account Planning
Boston, Massachusetts, United States · On-site
$105k–$145k/yr
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device tracks key ph…
Skills: Kotlin, Java, Android Jetpack, MVVM, MVI
Bedford, Massachusetts, United States · On-site
$107k–$153k/yr
Salary Range: $107,000.00 - $152,500.00 Introduction iRobot is in immediate need of a Senior Engineer on its Product Security team who is experienced in applying security best practices and principles to the design, deve…
Skills: AWS Managed Services, Mobile Application Security, Serverless Architecture, IAM, OAuth 2.0
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Monitor and maintain critical automation systems within the Network Operations Center to ensure 24/7 reliability and uptime. Act as a technical escalation point to troubleshoot production issues and collaborate with engineering teams for continuous system improvement.
Requires a Bachelor's degree in Engineering or Computer Science and at least 2 years of experience in technical support or NOC operations. Proficiency in Linux, Python, and familiarity with automation controls like PLCs is essential.
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.
What we do
Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.
What you’ll do
Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.
What you’ll need
Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.
Our Environment
Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Reinvent the warehouse®. Reimagine the supply chain®.
Symbotic® (Nasdaq: $SYM) is an automation technology leader reimagining the supply chain with its end-to-end, A.I.-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-generation technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
Offices: 200 Research Drive, Wilmington, MA 01887, US
Based on 3158 listings with disclosed salaries, most software jobs in Massachusetts pay between $100k–$220k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 3,733 open software positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include State Street, Amazon, WHOOP, Bright Vision Technologies, RTX, among others. Browse the listings above to see every active employer.
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