Description Description Self Help Inc. is currently looking for an Intake/Certifier Specialist to join our team. Agency Profile Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and in…
Skills: Intake Assessment, Eligibility Determination, Case Management, Active Listening, Empathy
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$18/hr–$20/hr
Temporary
high school, associate degree, bachelor degree
Medical, Dental, Vision, LTD, FSA, 403B
Posted 18d ago
~40 hrs/week
Responsibilities
Conduct comprehensive intake assessments and determine eligibility for fuel assistance programs for individuals and households. Provide energy burden counseling and connect clients with appropriate community resources and support.
Requirements
Requires a high school diploma and two years of experience in intake, assessment, or human services. A valid driver's license, reliable transportation, and proficiency in Microsoft Office are mandatory.
Full job description
Description
Description
Self Help Inc. is currently looking for an Intake/Certifier Specialist to join our team.
Agency Profile
Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts.
Job Summary
The Self-Help Intake Certifier plays a crucial role in connecting individuals seeking self-help fuel assistant services with appropriate resources and support. This position is responsible for conducting initial assessments, determining eligibility for the fuel program, providing information and completing necessary documentation with empathy and accuracy. The Intake Certifier serves as a vital first point of contact, establishing a welcoming and supportive environment for individuals navigating self-help fuel program options
Essential Duties and Responsibilities
Conduct comprehensive intake assessments with individuals seeking self-help fuel program services, gathering information about their needs, challenges, and goals
Explain the fuel programs services offered by the organization
Determines a needs assessment for the household in regard to home energy needs
Works to reduce energy burden by providing counseling
Provides information on other available resources in the community
Assist individuals in completing necessary intake forms and other required documentation accurately and efficiently
Communicate effectively and professionally with clients, staff, and external partners
Demonstrate empathy, active listening skills, and a non-judgmental approach when interacting with individuals in distress or seeking support
Adhere to ethical guidelines and maintain client confidentiality at all times
Contribute to a positive and supportive environment for both clients and colleagues
Knowledge of self-help principles and community resources is desirable
Other Requirements
Must pass a criminal background check and other required clearances
Valid driver’s license and reliable transportation is required
Schedule
Typical Schedule will be Monday-Friday with occasional weekend work-8:00AM-4:00PM
Seasonal position with a summer layoff. Employees may collect unemployment benefits during the summer months.
Knowledge, Skills and abilities
Ability to sit or stand for extended periods
Bilingual skills welcomed
Strong communication, interpersonal, and active listening skills
Microsoft Office Suite skills required
Education & Experience
High School Diploma or Equivalent required
Associates or Bachelor’s degree in a related field such as Human Services preferred but not required
Two (2) years of experience in intake, assessment, referral, or a related Human Service field s
Self Help Inc offers a comprehensive employee benefits package:
Medical
Dental
Vision
LTD
FSA
403B
Vacation Time
Optional Time
Sick Time
Holidays
Disability Benefits
Life Insurance
Direct Deposit
Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the agency at any time.
Incorporated on June 21, 1965, Self Help, Inc., like most other existing Community Action Agencies was established during President Lyndon Johnson's “War on Poverty.” Self Help has been in existence for 39 years and currently serves residents in 31 Commonwealth of Massachusetts cities and towns located in Plymouth, Bristol and Norfolk counties.
Annually we serve over 15,000 households that are located in our service area and provide programs and services designed to meet the most pressing needs of residents of our service area.
Self Help has a history rich in community involvement and positive community change. Some programs such as Head Start have been with us since 1965 and continue to grow and impact low-income families with preschool children. Other programs such as Fuel Assistance, Community Partnerships for Children and Lead Abatement services were developed to meet specific needs identified in our service area through Community Action Planning.
EducationNon ProfitAssisted LivingHumanitarianChild Care
How much do Social Services jobs in Massachusetts pay?
Based on 1733 listings with disclosed salaries, most social services jobs in Massachusetts pay between $60k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Massachusetts right now?
There are currently 8,776 open social services positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Massachusetts?
Companies currently hiring include MassDEP, Venture Community Services, Guardian Angel Senior Services, Vinfen, Seven Hills Foundation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Massachusetts?
Yes — 974 of the 8776 open social services positions offer remote or hybrid work (146 remote, 828 hybrid).
How do I apply for Social Services jobs in Massachusetts?
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