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$140k–$170k/yr
Full-time
professional certificate
Posted 2d ago
~40 hrs/week
Responsibilities
The Senior Program Manager will lead the execution and operational delivery of complex AI safety, evaluation, and human data programs across multiple customer engagements. This role also oversees multi-site facility operations and manages a team of Project Coordinators to ensure high-quality, scalable delivery.
Requirements
Candidates must have at least 7 years of experience in complex program management or large-scale services delivery, including 3 years of management experience. Proficiency in scaling operational systems and experience with AI safety or human-in-the-loop systems is highly preferred.
Full job description
About the Role
mpathic is seeking a Senior Program Manager, Human Data Operations to lead the execution and operational delivery of complex AI safety, evaluation, human data, and red teaming programs for leading AI companies. This role owns the overall delivery program across multiple customer engagements, leading a team of Project Coordinators while ensuring operational excellence, quality, staffing coordination, and execution across multiple delivery sites.
This leader serves as the operational hub for Human Data Operations, partnering closely with executive leadership, project managers, staffing, quality assurance, engineering, product, AI/ML, research, and customer-facing teams to ensure programs are delivered on time, at high quality, and at scale.
In addition to overseeing customer programs, this role is responsible for coordinating facilities and site operations across multiple delivery locations, ensuring each site is prepared to support staffing, security, operational readiness, and program execution.
This role combines strategic program leadership with hands-on operational execution and is ideal for someone who thrives managing multiple workstreams, developing project managers, and building scalable operational systems in a fast-paced AI environment.
What You'll Do
Lead the Human Data Delivery Program
Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs.
Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery.
Develop scalable operational systems that improve visibility, throughput, quality, and predictability.
Establish governance, reporting, risk management, and communication standards across all programs.
Ensure consistent execution methodologies across customer engagements.
Lead and Develop Project Coordinators
Manage, mentor, and develop a team of Project Coordinators responsible for customer delivery.
Provide coaching, guidance, and operational oversight while enabling Project Coordinators to own day-to-day execution.
Balance workloads and allocate project management resources across programs.
Establish project management best practices, operating rhythms, and performance metrics.
Support hiring, onboarding, and development of additional program management staff as the organization grows.
Coordinate Multi-Site Facilities Operations
Serve as the operational lead for multiple Human Data delivery sites by:
Coordinating facility readiness and operational support across locations.
Partnering with workplace operations, IT, security, and leadership to ensure sites are prepared for program execution.
Supporting expansion into new operational sites as business needs evolve.
Standardizing operational processes and ensuring consistency across facilities.
Addressing facility-related operational issues that could impact staffing or delivery.
What You'll Accomplish
In Your First 90 Days
Build a deep understanding of mpathic's Human Data Operations and AI safety workflows.
Establish relationships with Project Managers, executive leadership, QA, staffing, engineering, and customer teams.
Take ownership of multiple customer programs.
Assess operational readiness across delivery sites.
Identify opportunities to improve delivery processes and operational efficiency.
In Your First Year
Successfully oversee delivery across multiple customer programs.
Develop a high-performing team of Project Coordinators.
Build scalable program governance and reporting.
Improve quality, throughput, and operational efficiency.
Establish standardized delivery practices across teams and facilities.
Help define how Human Data Operations scales as mpathic grows.
Required Experience
7+ years leading complex programs, operations, or large-scale services delivery.
3+ years managing Project Managers or operational leaders.
Experience leading distributed teams including experts, annotators, reviewers, QA personnel, contractors, or similar operational workforces.
Experience partnering with executive stakeholders.
Experience operating in high-growth or startup environments.
Experience building scalable operational systems and delivery processes.
Experience coordinating operations across multiple offices or delivery sites is strongly preferred.
Preferred Qualifications
PMP, PgMP, Agile, Scrum, Lean, or equivalent program management certification.
Experience with AI safety, LLM evaluation, human-in-the-loop systems, annotation, red teaming, or trust & safety.
Experience leading multi-site operations or facilities coordination.
Experience scaling operational organizations through rapid growth.
Strong background in quality management, workforce planning, and operational excellence.
Apply Even If You Don't Check Every Box
We know great candidates might not fit every bullet on a job description. If this role speaks to you and you're excited to help improve the future of healthcare research and AI safety, we'd love to hear from you.
Related keywords
Program ManagementAI SafetyHuman Data OperationsRed TeamingLLM EvaluationHuman-in-the-loopOperational ExcellenceWorkforce PlanningQuality AssurancePMPPgMPAgileScrumLeanFacilities ManagementStartup Environment
mpathic is keeping humans safe in the AI era through automated tools and expert datasets that are rooted in psychology and powered by clinicians.
mpathic Studio and Observing Agent (API) are backed by over a decade of scientific validation to comprehensively analyze and interpret conversational data to assess and improve safety. This has been popular in medical and therapeutic settings.
mpathic Experts create multi-modal ground-truth datasets, trajectories, annotations and role plays for use in red teaming and benchmarking. Experts have specialization in behavioral analysis, conversational design, and high-risk/high-accuracy areas like mental health, psychiatry, social services, medical, surgical and clinical trial settings.
Learn more at mpathic.ai
Offices: 14655 Bel-Red Road, Suite 203, Bellevue, WA 98007, US
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