Berwyn, Illinois, United States · Remote OK
$152k–$173k/yr
About the Team & Role As the Senior Manager for Technical Account Management (TAM), you will lead and transform our global TAM organization into a strategic value-driver for our enterprise customers. You will oversee the…
Skills: Technical Account Management, Strategic Leadership, Value Engineering, SaaS, Cloud Platforms
DICK'S Sporting GoodsSeattle, Washington, United States · On-site
$23/hr–$31/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer service, Sales, Product knowledge, Merchandising, Inventory management
Seattle, Washington, United States · On-site
$92k–$160k/yr
Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts? Do you have the business savvy and the technical background necessary to help establish Amazon a…
Skills: Sales, Business development, Account management, Cloud computing, Strategic planning
New York, New York, United States · On-site
About the company Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to underst…
Skills: Post-sales leadership, Professional services, Technical account management, Technical enablement, Gross revenue retention
Seattle, Washington, United States · On-site
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail sales, Customer service, Communication skills, Sales techniques, Product knowledge
Seattle, Washington, United States · On-site
$25/hr–$28/hr
Pillar Properties has an exciting opportunity available for an Property Support Specialist to join our team at Pillar Properties! The Property Support Specialist serves as a dynamic, portfolio-wide resource who provides …
Skills: Leasing, Property management, Customer service, Administrative support, Conflict management
Seattle, Washington, United States · On-site
$200k–$240k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Revenue Operations, Sales Operations, Partner Operations, AI Operationalization, Pipeline Generation
Seattle, Washington, United States · On-site
$65k–$72k/yr
At Bonavista Management, our success starts with our people. We've built a company centered around talented, driven individuals who thrive in a dynamic, fast-paced environment. With a growing portfolio of multifamily and…
Skills: Property management, Customer service, Marketing, Vendor management, Leasing
San Francisco, California, United States · Hybrid
$365k–$425k/yr
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of co…
Skills: Partnership management, Go-to-market strategy, AWS ecosystem, Systems integrators, Revenue forecasting
Seattle, Washington, United States · Hybrid
$83k–$98k/yr
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill…
Skills: Sales, Customer engagement, Account management, Consultative discovery, Pipeline generation
Seattle, Washington, United States · Remote OK
$28/hr–$43/hr
Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile part…
Skills: Order management, Customer service, Communication, Organizational skills, Attention to detail
Seattle, Washington, United States · Remote OK
$114k–$161k/yr
Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile part…
Skills: RF Applications Engineering, Electrical Engineering, RAIN RFID, Hardware Integration, Software Integration
Seattle, Washington, United States · Hybrid
$129k–$233k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Field sales, Full-cycle sales, Lead generation, Business development, Cold calling
Seattle, Washington, United States · On-site
About Carvana At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy …
Skills: Team leadership, Operations management, Logistics, Strategic planning, Process improvement
Seattle, Washington, United States · Hybrid
$115k–$120k/yr
As a Senior Sales Representative, you will be responsible for creating sales and business retention strategies that align with client specific goals. This includes distribution channel management and managing referral ac…
Skills: Sales strategy, Business retention, Distribution channel management, Relationship management, Marketplace intelligence
Seattle, Washington, United States · On-site
$132k–$238k/yr
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r…
Skills: Oncology, Hematology, Account management, Strategic planning, Business acumen
Seattle, Washington, United States · On-site
$140k–$200k/yr
As a Health and Benefits Senior Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and grow relationships with cu…
Skills: Health and benefits program design, Client relationship management, Strategic advisory, Revenue generation, Vendor procurement
Seattle, Washington, United States · On-site
$75k–$110k/yr
AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use …
Skills: Medical Device Sales, Cardiac Surgery Knowledge, Strategic Sales Planning, Business Development, Account Management
Seattle, Washington, United States · On-site
$132k–$238k/yr
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r…
Skills: Oncology, Hematology, Sales, Strategic account planning, Business acumen
Seattle, Washington, United States · On-site
$150k–$190k/yr
Company Description At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our preve…
Skills: Cybersecurity, Pre-sales, Network security, Cloud security, Problem-solving
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Lead and transform the global Technical Account Management organization into a strategic value-driver for enterprise customers. Oversee the execution of a tiered service model while driving net retention, expansion, and executive-level business value.
Requires 8-10+ years in technical customer-facing roles and 3-5+ years of leadership experience in a SaaS or enterprise software environment. A bachelor's degree in a technical or business field is required, with ITIL certification preferred.
About the Team & Role
As the Senior Manager for Technical Account Management (TAM), you will lead and transform our global TAM organization into a strategic value-driver for our enterprise customers. You will oversee the execution of our Tiered TAM Service Model, ensuring that TAMs act as trusted technical advisors who quantify platform ROI, partner with sales on renewals and expansion, and drive long-term business outcomes.
While maintaining a baseline of operational excellence and system health, your primary mandate will be shifting the team from reactive operational support ("How do I fix this?") to forward-looking strategic engagement ("Why and how should we grow with this?"). You will lead a unified team, manage onshore/offshore delivery models, and establish high-touch executive governance across our most critical strategic accounts.
How you’ll make an impact
Strategic Leadership & TAM Transformation
Lead the operational shift from localized, specialized silos to a Centralized, Tiered TAM Service Model.
Coach and transition the team to adopt a Strategic & Forward-Looking Mindset—focusing on Value Engineering, product strategy, and quantifying platform ROI.
Build competency frameworks that train TAMs to be Subject Matter Experts (SMEs) with deep domain knowledge and business-acumen capabilities.
Manage global, follow-the-sun TAM resources across onshore and offshore hubs to optimize delivery costs and maintain service excellence.
Business Value, ROI & Account Growth
Drive Net Retention & Expansion: Partner closely with Sales and Customer Success teams to identify "white space" opportunities, support renewals, and prevent churn.
Value Engineering: Establish frameworks for TAMs to measure, quantify, and present business value, platform usage trends, and ROI to customer executive teams.
Tiered Delivery Management: Ensure proper service-level execution and governance for Standard, Enterprise, and Premium accounts.
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders.
Operational Excellence & System Health (Foundational Baseline)
Oversee TAM engagement in maintaining baseline operational health, proactive maintenance, and trend identification.
Manage SLAs and operational health commitments according to service tiers.
Serve as an executive escalation point for major incidents, ensuring structured communication, root cause analysis, and post-incident follow-ups
Partner with Product and Engineering to ensure customer product roadmaps align with operational reliability and feature requests.
Team Development & Process Standardization
Define and standardize engagement playbooks, onboarding toolkits, and proactive health review structures across the global team.
Establish KPIs and career progression frameworks centered around strategic account management, technical leadership, and commercial impact.
Drive consistent revenue tracking and operational efficiency across accounts in all lines of business
Experience you'll bring
Degree & Certifications: Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent experience). ITIL certification or relevant framework knowledge preferred.
Experience: 8–10+ years in technical customer-facing roles (TAM, Solutions Architecture, Customer Success Engineering, or Technical Advisory).
Leadership: 3–5+ years managing technical teams within a SaaS, Enterprise Software, or Managed Services environment.
Strategic Acumen: Demonstrated track record of driving customer retention, expansion/growth, and executive-level business reviews.
Technical Depth: Ability to engage with CTOs, Architects, and Enterprise IT leaders on cloud platforms, system integrations, and software architectures.
Service Models: Proven experience delivering under Tiered Service Models and managing blended onshore/offshore team topologies.
Preferred Qualifications
Hands-on experience in Site Reliability Engineering (SRE) or Production Engineering roles
Strong familiarity with cloud platforms (AWS, Azure, GCP)
Background in driving operational maturity transformations
Experience managing global or follow-the-sun teams
Key Success Metrics (KPIs)
Net Retention & Expansion (NRR): Account retention rates and TAM-influenced growth opportunities identified.
Platform ROI & Value Adoption: Successful delivery of Executive Business Reviews (EBRs) and Value Engineering artifacts.
Service Tier SLA Compliance: Adherence to response and resolution SLAs across Standard (2–4hr), Enterprise (1hr), and Premium (30-min) tiers.
Team Evolution: Successful upskilling of the team from reactive operational engineers to strategic technical advisors.
WEX (NYSE: WEX) is the global commerce platform that simplifies the business of running a business. WEX has created a powerful ecosystem that offers seamlessly embedded, personalized solutions for its customers around the world. Through its rich data and specialized expertise in simplifying benefits, reimagining mobility and paying and getting paid, WEX aims to make it easy for companies to overcome complexity and reach their full potential. For more information, please visit www.wexinc.com.
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