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New York, New York, United States · On-site
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New York, New York, United States • On-site
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Responsible for driving sales and managing client relationships through proactive communication and follow-up. Supports store management in maintaining visual standards, analyzing KPIs, and ensuring overall store cleanliness.
Requires a high school diploma and at least 2 years of experience in contemporary or luxury retail. Candidates must have strong communication skills and the physical ability to stand for long periods and lift over 20 pounds.
Job DetailsJob Location: New York, NY 10065Position Type: Full TimeSalary Range: $21.00 - $29.00 HourlyJob Category: RetailAbout the brand:
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.
Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.
Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.
Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
Supporting managers in maintaining the visual and housekeeping standards of the store
Able to successfully operate our POS system, send eod emails, opening and closing procedures
Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
Eligibility to work in the US for any Employer
High School graduate or equivalent
Minimum 2+ years of experience in customer service and contemporary or luxury retail industry
Excellent verbal, written communication and sales skills, with a strong customer service orientation
Commitment, being self-motivated and goal oriented
Impeccable presentation and the ability to thrive in a demanding environment
Problem solving mindset
Ability to work a flexible schedule, including holidays and weekends
Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer base
Hourly plus monthly commissions
Health Benefits, including Medical, Dental and Vision
401K matching
Paid Time off and Sick Time
Pre-Tax commuter benefits for transit and parking
Referral bonus
Employee discount
Oniverse, new name of Calzedonia Group, is an Italian multibrand company founded in 1986. Today the Group includes numerous fashion Brands: Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Falconeri, Emé, and Antonio Marras. The Company is also active in the food&wine sector - with Signorvino, Tenimenti Leone, La Giuva, Podere Guardia Grande, Villa Bucci, Pico Maccario and ERT1050 Brands - and, following the acquisition of Cantiere del Pardo, in the nautical sector - with the Grand Soleil Yachts, Pardo Yachts, and VanDutch Yachts Brands. Oniverse is vertically integrated and takes care of all stages of the supply chain, from idea to production in its own Plants - 30 Production Plants between Italy and Abroad - to worldwide distribution. Today the company has more than 5.500 stores, direct or franchised, and is present in 59 countries worldwide.
Offices: Verona, IT · Tirana, AL · Yerevan, AM · Vienna, AT · Baku, AZ
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