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Full-time
bachelor degree
Posted 35d ago
~40 hrs/week
Responsibilities
The Hotel Sales Manager is responsible for driving membership sales and revenue growth through direct guest engagement and on-ground activations in partner hotels. The role involves building strong relationships with hotel staff and management to optimize lead generation and conversion rates.
Requirements
Candidates should have over 5 years of sales experience, preferably in hospitality, membership, or luxury retail. A bachelor's degree in Hospitality, Business Administration, or a related field is required.
Full job description
Company Description
Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in the Asia Pacific. We offer exclusive member benefits, events, and experiences at Accor properties across the region. We have been growing steadily for over 30 years with a team of 900+ employees supporting more than 460,000 members.
Job Description
Job Title: Hotel Sales Manager – India
Reporting To: Vice President Ops – Contact Centre/ Director of Ops and L&D
Location: Hybrid role, India
Role Overview
The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.
Key Responsibilities
1. Sales & Revenue Generation
Drive sales of membership programs (e.g., ALL Plus / Explorer)
Achieve monthly and quarterly sales targets
Maximise conversion rates through effective guest interactions
Identify upselling and cross-selling opportunities within hotel environments
2. Guest Engagement & Conversion
Engage directly with hotel guests to present membership benefits
Deliver personalised sales pitches tailored to guest profiles
Handle objections confidently and close sales effectively
Ensure a premium and consultative sales experience
3. Hotel Relationship Management
Build strong relationships with hotel staff and management
Collaborate with front office, F&B, and reservations teams for lead generation
Conduct regular training and refreshers for hotel teams on membership benefits
Ensure alignment between hotel operations and sales objectives
4. On-ground Activation & Promotions
Execute in-hotel sales activations, booths, and promotional campaigns
Support marketing initiatives to increase visibility and engagement
Ensure proper branding and positioning within the hotel premises
5. Reporting & Performance Tracking
Track daily sales performance and conversion metrics
Maintain accurate records of guest interactions and sales pipeline
Share insights and feedback with leadership to improve strategy
Key Skills & Competencies
Strong sales and negotiation skills
Excellent communication (English + regional language preferred)
Customer-centric mindset with high emotional intelligence
Ability to handle objections and close deals effectively
Relationship-building and stakeholder management
Self-driven, target-oriented, and resilient
Experience & Qualifications
5+ years of experience in sales (hospitality, membership, or luxury retail preferred)
Background in hotel operations, guest relations, or telesales is a plus
Graduate in any discipline (Hospitality/Business preferred)
Success Metrics (KPIs)
Monthly sales target achievement
Conversion rate (%)
Revenue generated per hotel
Guest satisfaction during interaction
Hotel engagement and collaboration score
What Success Looks Like in This Role
Consistently exceeding sales targets
Building strong hotel partnerships
Delivering a premium guest experience
Driving repeatable and scalable sales practices
Qualifications
Bachelor's degree in Hospitality, Business Administration or related Field.
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
How many Sales jobs are open in Gurgaon, India right now?
There are currently 494 open sales positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Gurgaon, India?
Companies currently hiring include Kotak Mahindra Bank, Hewlett Packard Enterprise, NTT DATA North America, Genpact, Tata Capital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Gurgaon, India?
Yes — 97 of the 494 open sales positions offer remote or hybrid work (3 remote, 94 hybrid).
How do I apply for Sales jobs in Gurgaon, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.