Dallas, Texas, United States · Hybrid
$112k–$168k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Customer Success Management, Account Management, Renewals Management, Net Revenue Retention, Gross Retention
Dallas, Texas, United States · On-site
SWBC is seeking a talented Wealth Advisor to work with individuals and businesses to develop an overall comprehensive plan. Once goals have been identified and a plan is developed, the Wealth Advisor will lead the effort…
Skills: Financial Planning, Investment Management, Insurance Solutions, Relationship Management, Business Development
Dallas, Texas, United States · On-site
$17/hr–$24/hr
At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - b…
Skills: Retail Leadership, Customer Engagement, Coaching and Development, Operational Excellence, Visual Merchandising
Dallas, Texas, United States · On-site
$250k–$400k/yr
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and servi…
Skills: Business Development, Strategic Thinking, Leadership, Communication, Customer-Centric Mindset
Dallas, Texas, United States · On-site
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, fa…
Skills: Portfolio Management, Investment Strategy, Financial Analysis, Client Relationship Management, Risk Management
Dallas, Texas, United States · On-site
About Us Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform. Thrive’s c…
Skills: New Client Acquisition, Solution Selling, Consultative Sales, Relationship Building, Contract Negotiation
Dallas, Texas, United States · On-site
Description Call Box/ Car Wars exists to grow people. We believe that everyone wants to become a better version of themselves, and we work hard to provide a software and a culture that maximizes that growth mindset. We h…
Skills: Sales Leadership, Strategic Planning, Customer Acquisition, Revenue Growth, Team Development
Dallas, Texas, United States · On-site
Sales Representative Department: Sales Employment Type: Full Time Location: Dallas Reporting To: Mollie Levar Description The Law Office of Bryan Fagan is growing and we are seeking an experienced and motivated Sales Rep…
Skills: Customer Service, Sales Acumen, Lead Qualification, Legal Intake, CRM Software
Dallas, Texas, United States · On-site
Summary The National Accounts Manager is a relationship-focused account owner supporting the growth, performance, and long-term success of NCD's National Accounts and external channel partners. Reporting to the Director …
Skills: Account Management, Partner Relationship Management, Partner Enablement, Performance Monitoring, Training Facilitation
Dallas, Texas, United States · Hybrid
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators…
Skills: Outbound Sales, Relationship Building, Contract Negotiation, Consultative Selling, Business Acumen
Dallas, Texas, United States · On-site
About the role Realm Health is seeking a dynamic and licensed Client Relations Specialist to serve as the primary point of contact for our valued clients. In this role, you will be responsible for nurturing client relati…
Skills: Client Relationship Management, Strategic Consultation, Onboarding, Issue Resolution, Renewals
Dallas, Texas, United States · On-site
$72k–$108k/yr
Company Description The main priorities for the Distribution Analyst (DA) will be providing Strategic Analysis, Standard Reports, Non-Distribution Support, Point of Sale (POS) management, and Communication for Region, Vi…
Skills: Strategic Analysis, Business Planning, POS Management, Financial Validation, Excel
Dallas, Texas, United States · On-site
LOCATION: Dallas, TX SUMMARY: The Commercial Private Banker is a relationship-focused role responsible for building and managing a portfolio of commercial, corporate, and commercial real estate (CRE) clients. This role f…
Skills: Commercial Lending, Portfolio Management, Treasury Management, Business Development, Commercial Real Estate
Dallas, Texas, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Account Management, Business Development, Client Management, Client Solutions Advisory, Customer and Client Focus
Total Wireless - Growth WirelessDallas, Texas, United States · On-site
$10/hr–$15/hr
Bilingual Sales Representative / Representante de Ventas Bilingüe We are hiring a Bilingual Sales Representative to join our team. This role is a good fit for someone who enjoys talking to people, helping customers, and …
Skills: Bilingual Communication, English Proficiency, Spanish Proficiency, Sales, Customer Service
Dallas, Texas, United States · Remote OK
COMPANY OVERVIEW: Anomali, headquartered in Silicon Valley, delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agenti…
Skills: Sales Engineering Leadership, Cybersecurity, SIEM, Security Analytics, Pre-sales Support
Dallas, Texas, United States · Remote OK
$130k–$155k/yr
Overview Blue Yonder is looking for an Account Executive with passion, high energy, knowledge of Supply Chain, deep insights into Order Management Systems, and extensive sales experience within the software industry, to …
Skills: Enterprise Software Sales, Supply Chain Management, Order Management Systems, C-Level Relationship Management, Strategic Account Planning
Dallas, Texas, United States · Hybrid
$170k–$300k/yr
The Lending Advisor role is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Recognized subject matter expert within several areas o…
Skills: Financial Structuring, Credit Judgment, Origination, Marketing, Due Diligence
Dallas, Texas, United States · On-site
$85k–$118k/yr
Pharmaceutical Sales Representative – Primary Care (Entry or Experienced) We are currently searching for dynamic, vivacious and results focused potential sales professionals to work as a Pharmaceutical Sales Rep in this …
Skills: Pharmaceutical Sales, Strategic Relationship Management, Pharmacodynamics Communication, Market Trend Analysis, Account Planning
Dallas, Texas, United States · On-site
What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:…
Skills: Team Leadership, Customer Service, Inventory Management, Merchandising, Employee Coaching
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Manage the full commercial lifecycle for a high-volume portfolio of accounts to drive retention, renewals, and expansion. Collaborate cross-functionally to translate customer feedback into product roadmap influence and build scalable engagement playbooks.
Requires 3+ years of experience in Customer Success or Account Management within Enterprise SaaS, legal tech, or consulting. Must have a proven track record of meeting retention targets and a data-driven approach to managing customer health.
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team's mission is to deliver strategic, efficient value at scale—ensuring customers adopt Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention. Scaled CSMs partners closely with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and expansion opportunity. It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery.
Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement.
Lead scaled customer engagement motions—including QBRs, value reviews, and enablement sessions—to maximize product adoption and demonstrate ongoing ROI.
Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.
3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts.
Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment.
$112,000 - $168,000
#LI-BS1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
Harvey is domain-specific AI for legal and professional services.
Harvey is domain-specific AI for legal and professional services. Adopted by Fortune 500 companies like AT&T, Verizon, Cox, Koch, KKR, Bridgewater, more than 100,000 lawyers across 1,400+ customers in 60 countries and over 60% of AmLaw 100 law firms rely on Harvey to advance legal expertise faster across contract analysis, due diligence, compliance, and litigation. Backed by Sequoia Capital, OpenAI, GV, Kleiner Perkins, Coatue and EQT, Harvey is the trusted partner in modernizing the legal industry.
Offices: 201 3rd St, Suites 500, San Francisco, California 94103, US · New York, NY 10010, US · London, GB · Sydney, AU · Tortonto, CA
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