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Jobs at Realm Health (Now Hiring) — 8 open

Realm Health logoRealm Health

Bilingual Call Center Representative

Dallas, Texas, United States · On-site

$18/hr–$21/hr

Mid level

About The Role Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly position is ideal for …

Skills: Customer Service, Bilingual, Spanish, English, Communication

Realm Health logoRealm Health

Bilingual Customer Service Representative

Dallas, Texas, United States · On-site

$18/hr–$21/hr

Mid level

About The Role Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly position is ideal for …

Skills: Customer Service, Bilingual, Spanish, English, Communication

Realm Health logoRealm Health

Call Center Representative

Dallas, Texas, United States · On-site

$17/hr–$20/hr

Mid level

About The Role Realm Health is seeking a dedicated, customer-focused Customer Service Representative to join our Member Services team in our Dallas, TX office. In this role, you will act as the first point of contact for…

Skills: Customer Service, Insurance, Critical Thinking, Problem Solving, Communication

Realm Health logoRealm Health

Customer Service Representative

Dallas, Texas, United States · On-site

$17/hr–$20/hr

Mid level

About The Role Realm Health is seeking a dedicated, customer-focused Customer Service Representative to join our Member Services team in our Dallas, TX office. In this role, you will act as the first point of contact for…

Skills: Customer Service, Insurance, Critical Thinking, Problem Solving, Communication

Realm Health logoRealm Health

Client Relations Specialist (Licensed Insurance Agent)

Dallas, Texas, United States · On-site

Mid level

About the role Realm Health is seeking a dynamic and licensed Client Relations Specialist to serve as the primary point of contact for our valued clients. In this role, you will be responsible for nurturing client relati…

Skills: Client Relationship Management, Strategic Consultation, Onboarding, Issue Resolution, Renewals

Realm Health logoRealm Health

Licensed Insurance Account Manager

Dallas, Texas, United States · On-site

Mid level

About the role Realm Health is seeking a dynamic and licensed Account Manager to serve as the primary point of contact for our valued clients. In this role, you will be responsible for nurturing client relationships, man…

Skills: Client Relationship Management, Strategic Consultation, Onboarding & Implementation, Issue Resolution, Renewals & Upselling

Realm Health logoRealm Health

Licensed Account Manager – Health Benefits

Dallas, Texas, United States · On-site

Mid level

About the role Realm Health is seeking a dynamic and licensed Account Manager to serve as the primary point of contact for our valued clients. In this role, you will be responsible for nurturing client relationships, man…

Skills: Client Relationship Management, Strategic Consultation, Onboarding & Implementation, Issue Resolution, Renewals & Upselling

Realm Health logoRealm Health

Account Manager (Licensed - Texas Life & Health)

Dallas, Texas, United States · On-site

Mid level

About the role Realm Health is seeking a dynamic and licensed Account Manager to serve as the primary point of contact for our valued clients. In this role, you will be responsible for nurturing client relationships, man…

Skills: Client Relationship Management, Strategic Consultation, Onboarding & Implementation, Issue Resolution, Renewals & Upselling

Realm Health logo

Bilingual Call Center Representative

Realm Health

Dallas, Texas, United States • On-site

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Mid level

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  • $18/hr–$21/hr
  • Full-time
  • high school
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The representative will deliver outstanding customer service in both English and Spanish across phone, email, and chat channels. They are responsible for accurately documenting member interactions and resolving issues while maintaining company standards.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 3 years of customer service experience. Proficiency in both English and Spanish is required, along with strong critical thinking and problem-solving abilities.

Full job description

About The Role

Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly position is ideal for someone who excels at providing exceptional customer service and seamlessly communicates in both English and Spanish. As a critical part of our team, you will help ensure a positive experience for our members by addressing their needs with empathy and professionalism. If you're passionate about helping others and have strong critical thinking skills, this is the perfect opportunity for you!

What You'll Do

  • Deliver outstanding customer service to members in both English and Spanish.
  • Respond to inquiries and resolve issues efficiently across multiple communication channels, including phone, email, and chat.
  • Accurately document member interactions and maintain thorough records in our system.
  • Work collaboratively with the Member Services team to ensure the highest level of support for our members.
  • Utilize critical thinking skills to identify and resolve any challenges or issues faced by members.
  • Provide empathetic, solutions-oriented assistance to maintain high member satisfaction.
  • Stay up-to-date on company policies, products, and services to provide members with accurate and relevant information.
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
  • Bilingual proficiency in both English and Spanish, with excellent written and verbal communication skills.
  • Exceptional interpersonal skills and the ability to remain calm and empathetic under pressure.
  • Strong critical thinking and problem-solving skills with attention to detail.
  • Ability to multitask and manage time effectively in a dynamic work environment.
  • Proficiency in relevant computer systems and customer service software is a plus.
  • Availability to work full-time on a flexible schedule, including evenings and weekends, as needed.

Related keywords

Customer ServiceBilingualMember ServicesCommunicationCritical ThinkingProblem SolvingData EntryMultitaskingTime ManagementInterpersonal SkillsEmpathyProfessionalismCustomer SupportDocumentation

About Realm Health

LinkedInVisit site

Healthcare Solutions for America's Small Businesses.

Industry
Insurance
Company size
201-500 employees
Founded
2020
Headquarters
Dallas, Texas
LinkedIn followers
431

Realm Health is a specialized insurance marketing company that offers its portfolio of affordable insurance solutions to America’s small businesses. Aligning itself with national insurance carriers and vendors, Realm Health offers unique, innovative and cost saving solutions geared specifically for target markets. With the healthcare crisis in full swing, we are creating cost saving healthcare solutions and discount services that people need now.

Offices: 4201 Spring Valley Rd, Suite 1500, Dallas, Texas 75244, US

FinanceHealth CareInsuranceHealth Insurance
View all jobs at Realm Health

About Realm Health

LinkedInVisit site

Healthcare Solutions for America's Small Businesses.

Industry
Insurance
Company size
201-500 employees
Founded
2020
Headquarters
Dallas, Texas
LinkedIn followers
431

Realm Health is a specialized insurance marketing company that offers its portfolio of affordable insurance solutions to America’s small businesses. Aligning itself with national insurance carriers and vendors, Realm Health offers unique, innovative and cost saving solutions geared specifically for target markets. With the healthcare crisis in full swing, we are creating cost saving healthcare solutions and discount services that people need now.

Offices: 4201 Spring Valley Rd, Suite 1500, Dallas, Texas 75244, US

FinanceHealth CareInsuranceHealth Insurance
View all jobs at Realm Health

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