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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$70k–$80k/yr
Full-time
Competitive pay, Open vacation policy, Life insurance, Short and long term disability insurance, Employee assistance program, Pet insurance
Posted 4d ago
Apply by Dec 7
~40 hrs/week
Responsibilities
The Customer Success Manager owns the full client relationship for a portfolio of veterinary clinics, managing everything from initial onboarding and platform configuration to ongoing retention and growth. They act as a strategic partner, monitoring usage metrics and advocating for customer needs across internal product and sales teams.
Requirements
Candidates must have a proven track record in a customer-facing role within a SaaS or software company, along with strong project management and technical onboarding experience. Proficiency in Salesforce and Zoom is required, while experience in the veterinary industry is considered a plus.
At Otto, you'll notice we are on a mission to create a world where both veterinarians and pet parents have peace of mind. We create technology and services to enable veterinary teams to provide high quality care so that vets and pet parents can enjoy the highest quality of life.
We are a fast paced start-up and a team of passionate entrepreneurial minded people excited to build an amazing place to work. If this inspires you, please apply!
What You'll Do
As a Customer Success Manager, you own the full client relationship for your portfolio of veterinary clinics, from onboarding through renewal. You'll lead new clinics through implementation and Go-Live, then carry that relationship forward into ongoing account management, retention, and growth. You'll collaborate with sales, engineering, and product to deliver a world-class experience tailored to each practice.
Responsibilities
Owns the client relationship and customer journey for a portfolio of veterinary clinics.
Serves as the primary contact for onboarding new clinics: leads initial platform setup and configuration based on Otto's recommended best practices, and delivers onboarding calibrated to account value.
Serves as the owner of the customer relationship: is the primary contact for our clients for the implementation of new features, ongoing training of the platform, and provides strategic, consultative partnership throughout the customer lifecycle.
Is an ambassador for the Otto company and conveys confidence in our platform and expected outcomes.
Closely monitors clinic engagement, usage, and satisfaction before, during, and after each clinic's Go-Live date, and continues that relationship into ongoing account management.
Understands and tracks customer outcomes by communicating with customers, analyzing health metrics, monitoring NPS, and consolidating feedback through support channels.
Advocates for the customer and provides input into product, marketing, sales, and support.
Identifies and cultivates expansion & upsell opportunities and coordinates with the appropriate teams to see them through to success. Drives renewals by increasing the value that our product and their relationship with the client provides.
Identifies early signals of expansion or renewal risk and flags them to the appropriate teams.
Troubleshoots technical issues raised by customers and escalates as needed.
Qualifications
Proven track record working in a customer-facing role in a SaaS or software company
Project management experience — able to run multiple onboarding timelines and cross-functional workstreams at once
Implementation, technical onboarding, or technical customer success experience — comfortable configuring software to a customer's requirements and troubleshooting technical issues
Experience working with Salesforce and Zoom
Experience with Intercom or a similar live chat platform is a plus
Adaptable and willing to experiment/learn as we develop new products and processes
Veterinary experience is a plus
Who You Are
You are someone who can wear many hats. You are detail-oriented and organized. You make thoughtful decisions quickly and can balance what is right for the company and the employee. You are compassionate and have high emotional intelligence. You are always learning and looking for ways to improve yourself and the people of Otto. You know how to have fun!
Why Work Here?
We celebrate diversity and are committed to creating an inclusive environment for all employees. At Otto we believe health and wellness are an important part of life. We strive to provide each of our team members with a selection of high-quality benefits for you and your loved one's, including the furry ones.
At Otto, you get:
Competitive pay and benefits package,
Open vacation (PTO) policy
Life insurance, short and long term disability insurance
Employee Assistance Program
Pet insurance
Parental leave and New Pet Parent Leave
401(k) account
Education and training
Flexibility - Work from home when needed
Vibrant startup environment
Company events, happy hours, free drinks, snacks and more!
Remote, US-based. Austin, TX preferred.
Due to state SaaS tax laws, we're not able to hire in AZ, NM, SD, TN, AL, KY, WV, SC, PA, NY, ME, RI, WA, or DC, but we are actively hiring in Texas and all other US states.
How many Sales jobs are open in Austin, TX right now?
There are currently 3,078 open sales positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Austin, TX?
Companies currently hiring include Amazon, Braze, Mobilelink, AutoZone, Greystar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Austin, TX?
Yes — 915 of the 3078 open sales positions offer remote or hybrid work (407 remote, 508 hybrid).
How do I apply for Sales jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.