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$16/hr–$26/hr
Mid level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
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Eatontown, New Jersey, United States · On-site
$15/hr–$20/hr
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About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcomin…
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About Us: Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcomin…
Skills: Optical Dispensing, Sales, Customer Experience, Patient Care, Store Operations
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East Rutherford, New Jersey, United States · On-site
Entry level
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East Rutherford, New Jersey, United States · On-site
Entry level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
Entry level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
Entry level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
Skills: Guest Service, Cash Handling, Point of Sale (POS), Suggestive Selling, Inventory Management
General Manager The Peacock Inn, an upscale boutique hotel and fine dining destination, is seeking an experienced and service-driven General Manager to oversee all aspects of hotel and restaurant operations. This leaders…
Skills: Hotel Operations, Fine Dining Service, Revenue Management, Financial Oversight, Team Development
East Rutherford, New Jersey, United States · On-site
Entry level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
Skills: Guest Service, Cash Handling, Point Of Sale (POS), Suggestive Selling, Inventory Management
Company Overview for Formosa Plastics Corporation, U.S.A. Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With a…
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$16/hr–$26/hr
Full-time
Health And Wellness Coverage, 401(k) Match, Paid Time Off, Paid Holidays, Leadership Development, Merchandise Discounts
Posted 28d ago
~40 hrs/week
Responsibilities
Lead a dynamic team of fragrance colleagues to drive sales and deliver exceptional customer experiences at the Tom Ford counter. Manage daily operations, execute brand events, and cultivate a loyal customer base through personalized service and outreach.
Requirements
Preferably 3-5 years of experience in retail, beauty, or leadership roles. Must have flexible availability to work days, nights, weekends, and holidays, and be able to meet the physical demands of a retail environment.
Full job description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As the Leader, Fragrance Counter Manager, you will lead a dynamic team of Fragrance colleagues while managing all aspects of the fragrance business. You are responsible for the overall performance and daily operations of Macy’s fragrance counter. You lead by example - providing expert product knowledge, delivering exceptional customer service, and driving a high-energy selling culture. Through coaching and development, you empower your team to meet and exceed sales goals while creating memorable, scent-inspired experiences for every customer. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service.
In this role, you’ll partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty. Your leadership ensures the counter runs efficiently, looks pristine, and delivers an engaging and service-driven shopping experience.
How our Fragrance Counter Managers spend their day…
Every day starts with a positive example. As a Fragrance Counter Manager, you come in energized and ready to inspire your team, wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
On the floor, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
You help maintain a shoppable spaceby ensuring testers are clean and well-stocked, signage and pricing are current and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
You help the team Finish Strong - by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
You know that service starts with each other. You model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer-first manner
Stay informed on new launches, best-sellers, and beauty trends to support team education
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Manage multiple priorities in a fast-paced environment with strong attention to detail
Demonstrate flexibility, sound judgment, and a passion for the beauty industry
Available to work a flexible schedule including days, nights, weekends, and holidays
3–5 years of relevant retail, beauty, or leadership experience preferred
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
BEAUTY00
Related keywords
FragranceBeauty IndustryRetail SalesClientelingMerchandisingKPI AnalysisLuxury RetailCustomer LoyaltyVendor CollaborationStock ReplenishmentPoint of SaleCosmetics
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
Based on 2289 listings with disclosed salaries, most sales jobs in New Jersey pay between $60k–$173k per year. Individual offers vary with seniority, company size, and specialization.
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