PURPOSE: To provide the best possible service to guests while safely operating mechanical and non-mechanical rides and attractions. Embody and support our company mission, vision, and values. ESSENTIAL DUTIES AND RESPONS…
PURPOSE: To provide the best possible service to guests while safely operating mechanical and non-mechanical rides and attractions. Embody and support our company mission, vision, and values. ESSENTIAL DUTIES AND RESPONS…
PURPOSE: This position is responsible for the maintenance, repairs and general upkeep of the interior property of Mall of America while providing a memorial shopping and entertainment experience. ESSENTIAL DUTIES AND RES…
East Rutherford, New Jersey, United States · On-site
$70k/yr
Mid level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
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American Dream, developed by Triple Five Group, is an unparalleled mix of wd-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, Ne…
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Patrol Officer (Full Time) - Open House Wednesday, July 29th
East Rutherford, New Jersey, United States · On-site
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American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
Mid level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
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American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
Skills: Influencer Outreach, Relationship Management, Event Coordination, Social Media Analytics, Campaign Execution
Patrol Officer (Full Time) - Open House Wednesday, July 29th
East Rutherford, New Jersey, United States · On-site
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Wednesday, July 29th, 2026 1:00 PM to 5:00 PM LOCATION: The entrance of the Dream Works Water Park (Parking deck A, 1st Floor) American Dream, developed by Triple Five Group, is an unparalleled mix of world-class enterta…
Dispatch Officer - Security (Full Time - Seasonal) - Open House Wednesday, July 29th
East Rutherford, New Jersey, United States · On-site
Mid level
Wednesday, July 29th, 2026 1:00 PM to 5:00 PM LOCATION: The entrance of the Dream Works Water Park (Parking deck A, 1st Floor) American Dream, developed by Triple Five Group, is an unparalleled mix of wd-class entertainm…
Dispatch Officer - Security (Part Time - Seasonal) - Open House Wednesday, July 29th
East Rutherford, New Jersey, United States · On-site
Mid level
Wednesday, July 29th, 2026 1:00 PM to 5:00 PM LOCATION: The entrance of the Dream Works Water Park (Parking deck A, 1st Floor) American Dream, developed by Triple Five Group, is an unparalleled mix of wd-class entertainm…
East Rutherford, New Jersey, United States · On-site
$60k/yr
Senior
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
$65k/yr
Senior
The Performing Arts Center at American Dream is a premier 3,000‑seat venue designed to host a dynamic range of live entertainment, from concerts and theatrical performances to comedy, cultural programming, and special ev…
East Rutherford, New Jersey, United States · On-site
Mid level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
Entry level
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
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East Rutherford, New Jersey, United States · On-site
$120k/yr
Senior
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
$120k/yr
Senior
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
Senior
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
East Rutherford, New Jersey, United States · On-site
Senior
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford,…
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Part-time
Team member discounts, Free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, Tuition reimbursement, Free Metro Pass Universal Pass
Posted 2d ago
~40 hrs/week
Responsibilities
Safely operate mechanical and non-mechanical rides while providing exceptional guest service. Responsibilities include enforcing safety requirements, monitoring ride cycles, and maintaining a clean park environment.
Requirements
Candidates must be at least 16 years old with excellent verbal communication and multi-tasking skills. Previous experience in guest services or the amusement industry is preferred.
Full job description
PURPOSE: To provide the best possible service to guests while safely operating mechanical and non-mechanical rides and attractions. Embody and support our company mission, vision, and values.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
Provide exceptional guest service by greeting and conversing with guests and determining their needs.
Operate mechanical and non-mechanical rides and attractions following MOA procedure as trained.
Able to communicate with guest efficiently, sometimes while simultaneously performing other duties and during challenging situations.
Assist with the loading and unloading of guests on the rides.
Properly enforce all height and rider safety requirements and scan guests’ tickets.
Ensure that all guests are properly restrained prior to the start of the ride cycle.
Carefully monitor the safety of the guests inside and outside of the ride during the entire ride cycle.
Use the microphone to communicate instructions or concerns with guests.
Ensure the overall safety of guests while on the ride as well as in the ride area.
Communicate with guests about chaperone and rider safety policies.
Provide excellent guest service when handling guest questions, concerns, and managing ride areas.
Regularly work independently with minimal supervision.
Participate in daily operation audits and supervision observations.
Cross train with other MOA departments and willing to assist with other departments when needed.
Maintain a clean, organized workspace and assist with the cleanliness and appearance the of the Park.
Maintain a professional and enthusiastic demeanor when interacting with guests.
Maintain a professional and presentable appearance, in accordance with MOA appearance standards.
Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
Additional duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be at least 16 years of age.
Must have excellent verbal communication skills.
Must be detail oriented and able to multi-task.
Must be observant and safety minded.
Strong problem solving skills.
Previous guest service experience preferred.
Previous experience in the amusement industry preferred.
PHYSICAL JOB REQUIREMENTS:
While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.
Walk: Frequently, about 70% of the time
Stand: Frequently, about 70% of the time
Sit: Rarely, about 10% of the time
Bend/Stoop: Occasionally, about 50% of the time
Kneel/Squat: Infrequently, about 25% of the time
Climb: Rarely, about 10% of the time
Lift/Carry
Less than 10lb: Infrequently, about 15% of the time
11-25lb: Infrequently, about 15% of the time
26-50lb: Rarely, about 10% of the time
Over 50lb: Rarely, about 10% of the time
Push/Pull, up to 40lb: Occasionally, about 50% of the time
Twist: Occasionally, about 50% of the time
Reach above shoulders: Rarely, about 10% of the time
Reach at or below shoulders: Frequently, about 70% of the time
Reach at/below waist: Occasionally, about 50% of the time
Dexterity: Frequently, about 80% of the time
Use of both hands is required to operate rides
Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®
Mall of America® is one of the top tourist destinations in the United States, with more than 520 stores + attractions.
Industry
Retail
Company size
5,001-10,000 employees
Founded
1992
Headquarters
Bloomington, Minnesota
LinkedIn followers
14,969
At 5.6 million square feet, Mall of America® is the largest shopping and entertainment complex in North America with more than 520 world-class retail stores and restaurants; Nickelodeon Universe, the nation’s largest indoor theme park; SEA LIFE Minnesota Aquarium; FlyOver America; Crayola Experience; The Escape Game; B&B Theatres + more. The Mall opened in 1992 and is located in Bloomington, Minn., minutes from downtown Minneapolis and St. Paul and adjacent to the MSP International Airport. Follow Mall of America on Facebook, Twitter, TikTok and Instagram.
Nickelodeon Universe® is a seven-acre park featuring unique attractions and entertainment galore! Meet the Nickelodeon characters, experience new rides like Boots Banana Swing or Fly with Appa + more!
Offices: 60 East Broadway, Bloomington, Minnesota 55425, US
Mall of America® is one of the top tourist destinations in the United States, with more than 520 stores + attractions.
Industry
Retail
Company size
5,001-10,000 employees
Founded
1992
Headquarters
Bloomington, Minnesota
LinkedIn followers
14,969
At 5.6 million square feet, Mall of America® is the largest shopping and entertainment complex in North America with more than 520 world-class retail stores and restaurants; Nickelodeon Universe, the nation’s largest indoor theme park; SEA LIFE Minnesota Aquarium; FlyOver America; Crayola Experience; The Escape Game; B&B Theatres + more. The Mall opened in 1992 and is located in Bloomington, Minn., minutes from downtown Minneapolis and St. Paul and adjacent to the MSP International Airport. Follow Mall of America on Facebook, Twitter, TikTok and Instagram.
Nickelodeon Universe® is a seven-acre park featuring unique attractions and entertainment galore! Meet the Nickelodeon characters, experience new rides like Boots Banana Swing or Fly with Appa + more!
Offices: 60 East Broadway, Bloomington, Minnesota 55425, US