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Full-time
bachelor degree
Posted 33d ago
~40 hrs/week
Responsibilities
Manage overall customer service and relationship maintenance for sports and entertainment premium seating clients and suite holders. Coordinate premium sales special events and ensure the fulfillment of all contractual benefits and ancillary services.
Requirements
Requires a Bachelor's degree in Business, Marketing, Communications, or a related field. Candidates must have at least 3 years of relevant experience in sales and customer service.
Full job description
Amaze, Inspire, Unite
Job Summary:
The Premium Service Executive is responsible for managing the overall customer service of all sports and entertainment premium seating clients, including all suite holders. Additional responsibilities include coordinating and managing all premium sales special events.
Key Responsibilities:
Establishes and implements a complete service plan for premium seating clients to provide the highest level of guest services, including fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for all sports and entertainment.
Works with premium sales executives and their current clients, making sure contracts are fulfilled, added value is provided, and ensuring that exceptional customer service is maintained.
Builds and maintains relationships with clients through well executed and effective touch points as well as direct and indirect communication ensuring client return on investment is exceeded, etc.
Manages client expectations and service needs as the primary contact.
Document information and pictures from the year to include in suite holder end of the year recaps.
Assists with walk-throughs of the premium seating areas to ensure a quality product for all clients.
Develops and executes promotions such as player visits, hospitality, exclusive events related to premium seat client requests.
Manage and track hard and soft costs associated with each assigned account and provide a yearend cost analysis.
Oversees execution of ancillary benefits such as pre-sales of tickets to all events, held in the building, special events, in-game requests, and non-game day access.
Order all collateral for premium sales.
Assist with all sports and entertainment fulfillment.
Plan and execute monthly suite theme nights/gifts.
Implements and fulfills individual game ticket requests
Acts as a premium seating contact during events and ensure client’s questions, requests, logistics, complaints are resolved quickly and effectively.
Manages relationship with the Hospitality Department to ensure the entire experience of the suite holder is first rate.
Manages and coordinates repair, maintenance schedules and monthly checks for suite accounts.
Work with your Premium Sales Executive to develop a renewal plan for assigned accounts in their final year.
Assist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.).
Required Knowledge, Skills and Abilities:
Bachelor’s degree in Business, Marketing, Communications, or related area.
Minimum (3) years of progressively responsible and relevant experience in sales and customer service.
Possess the highest integrity and ethical standards.
Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.
Ability to keep accurate and detailed records.
Must be self-directed and goal oriented.
Ability to provide exceptional customer service.
Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
Must be able to workdays, nights, weekends, and holidays.
Working Conditions:
Frequent visual/auditory attention.
Exposure to high noise levels.
Irregular and extended hours including nights, weekends, and holidays.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.
Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
Ilitch Sports + Entertainment (IS+E) is reimagining the power and potential of providing world-class sports and entertainment experiences to fans, guests, and corporate partners. IS+E was formed as the shared business arm of the storied Detroit Red Wings, Detroit Tigers, Olympia Parking, and The District Detroit, the region’s emerging epicenter of entertainment in the heart of the city. Ilitch Sports + Entertainment operates the award-winning Little Caesars Arena, Comerica Park, and the iconic Fox Theatre, all within a four-block radius in The District Detroit. It also maintains a joint venture interest in 313 Presents and provides facility management services for Pine Knob Music Theatre, Michigan Lottery Amphitheatre at Freedom Hill, and the Meadowbrook Amphitheatre.
Offices: 2211 Woodward Ave, Detroit, MI 48201, US · 2645 Woodward Ave, Detroit, Michigan 48201, US
Based on 1197 listings with disclosed salaries, most sales jobs in Michigan pay between $50k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Michigan right now?
There are currently 6,584 open sales positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Michigan?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., O'Reilly Auto Parts, Tractor Supply Company, Fifth Third Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Michigan?
Yes — 1076 of the 6584 open sales positions offer remote or hybrid work (532 remote, 544 hybrid).
How do I apply for Sales jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.