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Manage and oversee a client service team by coaching staff and ensuring research projects are completed on time and within budget. Collaborate with senior management to develop internal processes and maintain high-quality data collection and client satisfaction.
Requires a bachelor's degree and at least 5 years of experience in market research, with 3 years in project management and 1 year of people management. Preference is given to candidates with experience in healthcare-focused research and complex project execution.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.
Including, but not limited to the following:
Bachelor’s degree or equivalent work experience preferred
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A multi-site network connecting patients to Phase I-IV trials while improving health outcomes & quality of life.
M3 Wake Research is a premier clinical trial network that has been conducting studies since 1984. With over 30 years of experience, the network's subject database for clinical trial participants has substantial potential and continues to expand as we grow our network across the country. The network comprises of premier investigational sites that are fully integrated and designed to deliver superior clinical trial experiences to patients, sponsors, and CROs. M3 Wake Research offers a full range of clinical trial services, from study design to study completion, to meet the needs of global biopharmaceutical, biotechnology, medical device, and pharmaceutical industry leaders. The board-certified physicians of M3 Wake Research have successfully completed over 7,000 clinical trials with integrity, human protection, and expeditious delivery of accurate evaluable data. Experience M3 Wake Research's uncompromising approach to superior quality in planning and executing each study according to regulations. The network consistently exceeds sponsor expectations for integrity, subject enrollment, human protection, and expeditious delivery of accurate evaluable data. Choose M3 Wake Research for clinical trials that meet and exceed your expectations.
Offices: 3100 Duraleigh Rd, Raleigh, North Carolina 27612, US · 3100 Duraleigh Road, Suite 304, Raleigh, NC 27612, US · 2601 Lake Drive, Suites 101 and 201, Raleigh, North Carolina 27607, US · 1565 Purdue Drive, Suite 1010, Fayetteville, North Carolina 28303, US · 3100 Duraleigh Road, Suite 100 and Suite 202, Raleigh, North Carolina 27612, US
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