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Full-time
high school
Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Holidays, Vacation
Posted 28d ago
~40 hrs/week
Responsibilities
Provide high-quality customer service by handling inbound calls and performing diagnostic troubleshooting for beverage carbonation equipment. Responsibilities include processing service requests, managing sales leads, and collaborating with other departments to resolve critical issues.
Requirements
Requires a high school diploma or GED and at least two years of call center experience, preferably in retail or food service. Candidates must be able to work various shifts, including weekends and holidays, and attend a three-week onsite training.
Full job description
** Please note, this is not a remote position. This position is required to be report to HQ daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Delivering “WOW” Service by answering a preset number of inbound calls based on scheduled shift and performing diagnostic troubleshooting of NuCO2 equipment as it relates to beverage carbonation
Utilizing deductive reasoning to ask probing questions, gather information and determine the correct course of action for each caller while ensuring all safety protocols are adhered to strictly
Duties include, but are not limited to, remote troubleshooting of bulk CO2 tanks, Nitrogen generators and gas blenders for soda fountains and beer systems, analysis of delivery and usage history, root cause identification, accurately processing customer requests for delivery & service, collaboration with other departments for escalation of critical matters, processing sales leads, payment processing, understanding/conveying details about products and programs for all beverage carbonation solutions offered
Demonstrating independence and initiative to find creative, unique solutions to complex issues
Effectively communicating with customers to obtain pertinent information & understand their requests
Effectively managing a heavy influx of job specific information via email updates and memos and demonstrating accountability for acting immediately on such updates
Acting Like An Owner as it relates to building job knowledge by demonstrating focus on information retention in training classes as well on the job coaching and inquisitively asking questions
Seeking ways to respectfully challenge the status quo and current practices to answer the questions “What more can we do?” and “”How can we do this better?”
Determining proper call coding, documentation and routing
Demonstrating a positive attitude about NuCO2 and being courteous and efficient in all interactions
Meeting all call handling metrics for productivity, accuracy and quality
The selected candidate must:
Must be able to attend a 3-week onsite training class upon starting
Must be able to report to HQ daily as this is an onsite position
High school diploma or general education degree (GED)
Two years of customer service experience in a call center environment preferably in retail, airline, food service or service delivery industry
Restaurant/Food Service/Manufacturing and or mechanical background highly desired
Ability to work various shifts that will include evenings, weekends, and holidays
Must be flexible to work overtime when required
Ability to speak a second language is a plus
NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
NuCO2 is the only national provider of ISBT Certified beverage grade carbon dioxide and draught beer-grade nitrogen gas solutions to the restaurant and hospitality industry.
We provide the most reliable, economical and convenient beverage carbonation solutions to more than 155,000 customers and carbonate over 40 million drinks every day, including:
• National chain and local restaurants
• Convenience stores
• Theme parks and sports/entertainment venues
Offices: 2800 SE Market Pl, Stuart, Florida 34997, US
Beverage CarbonationFood and BeverageManufacturing
Based on 1508 listings with disclosed salaries, most manufacturing jobs in Florida pay between $65k–$177k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Florida right now?
There are currently 8,770 open manufacturing positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Florida?
Companies currently hiring include Northrop Grumman, Blue Origin, Northrop Grumman Mission Systems, Inc., Coca-Cola Beverages Florida, L3Harris Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Florida?
Yes — 539 of the 8770 open manufacturing positions offer remote or hybrid work (192 remote, 347 hybrid).
How do I apply for Manufacturing jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.