Position Overview Essential Job Functions Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints. Knowledge of administra…
Skills: Customer service, Data entry, Order entry, Microsoft Office, Record keeping
Cardinal Glass Industries is the largest residential glass provider in the US with 48 facilities located throughout the country. At Cardinal Glass SBLG, we manufacture laminated and tempered residential glass. We are loo…
Forks Township, Pennsylvania, United States · On-site
Senior
Cardinal Glass in Easton, PA has an immediate full time opening for a Maintenance Manager. This position oversees the day-to-day maintenance and repair of the equipment, machinery and facility. Job Duties: Lead all maint…
Town of Spring Green, Wisconsin, United States · On-site
Mid level
*At this time, we are not considering candidates who require sponsorship.* Join us in designing innovative equipment for the glass industry that creates a lasting impact. Our electrical engineers oversee every phase of c…
Skills: Control system design, Programming, Electrical engineering, Mechanical knowledge, Equipment maintenance
What We Offer Rewarding Monthly Profit- Sharing Plan/401K (potential) Generous Employee Referral Program ($$$ paid for your recruiting efforts) Cross-training and growth advancement opportunities Medical/Dental/Vision Pl…
The Engineering Manager leads the facility's engineering, maintenance, and project management initiatives. This role manages capital projects from inception to completion, and ensures the highest standards of workplace s…
Mooresville, North Carolina, United States · On-site
Mid level
We are seeking a hands-on Electrical Engineer to join our continuous-operation float glass manufacturing facility. This role is responsible for the design, installation, maintenance support, and continuous improvement of…
Cutting Line & Breakout Operator - First Shift (8:00am - 4:30pm)
Dixon, California, United States · On-site
$19/hr–$22/hr
Entry level
What We Offer Rewarding Monthly Profit- Sharing Plan/401K (potential) Generous Employee Referral Program ($$$ paid for your recruiting efforts) Cross-training and growth advancement opportunities Medical/Dental/Vision Pl…
What We Offer Rewarding Monthly Profit- Sharing Plan/401K (potential) Generous Employee Referral Program ($$$ paid for your recruiting efforts) Cross-training and growth advancement opportunities Medical/Dental/Vision Pl…
Greet and welcome guest as they arrive at the office. Answering, screening, and forwarding incoming phone calls. Receiving, sorting, and distributing daily mail, packages, and deliveries Performing clerical tasks like da…
Skills: Customer Service, Reception Management, Data Entry, Order Processing, Phone Screening
Duties and Responsibilities: •Follow all safety rules and LOTO procedures •Check parts of inventory using MP2 •Perform special projects as requested Framing and drywall Advanced Electrical ▪Use multimeters…
Cardinal FG, in Menomonie, WI is looking for dependable individuals who have a strong work ethic, positive attitude, and who are committed to working safely and effectively in a team environment. Cardinal Menomonie offer…
Job Summary| The Production Technician is responsible for the fabrication of high-quality Insulating Glass for Residential Window & Door Manufacturers. Essential Functions | Follow all Safety Practices and Guidelines Fol…
Skills: Glass Fabrication, Quality Inspection, Pallet Jack Operation, Problem Solving, Attention To Detail
Production Team Member 1st, 2nd, 3rd & Weekend Shift
Town of Lincoln, Wisconsin, United States · On-site
$19/hr–$21/hr
Entry level
Hi There! Are you looking for a new career adventure? We have an opportunity for you! Why Join Us? At Cardinal LG, Amery, we pride ourselves on creating high-quality laminated glass products that enhance safety and aesth…
Skills: Manufacturing, Quality Control, Computer Literacy, Team Collaboration, Communication
We are looking for all levels of experience. The employee in this position will train on the job and assist with the performance of preventative maintenance, facility maintenance, and general duties as may be assigned by…
Skills: Preventative Maintenance, Facility Maintenance, General Maintenance
We currently have an opening for a Production Technician on our 2nd shift ONLY ( 3pm-11pm). What we offer: The opportunity for profit sharing from day one World class safety work environment Full time Career path opportu…
Skills: Quality Inspection, Production Workflow, Safety Compliance, Physical Stamina, Dependability
A candidate for this job at Cardinal FG should have strong knowledge of industrial mechanics including changes of bearings, pulleys and sheaves, rigging, pneumatics, alignment and trouble shooting. Each Technician must b…
Skills: Industrial Mechanics, Pneumatics, Electrical Troubleshooting, Rigging, Confined Space Entry
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$25/hr–$28/hr
Full-time
Posted 15h ago
~40 hrs/week
Responsibilities
The customer service representative will communicate with customers via phone and email to process orders, handle inquiries, and resolve complaints. They are also responsible for maintaining accurate records of interactions and performing general administrative tasks.
Requirements
Candidates must have intermediate computer skills, particularly with order entry systems, and demonstrate strong attention to detail. The role requires a professional demeanor, reliability, and the ability to follow company policies and procedures.
Full job description
Position Overview
Essential Job Functions
Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances.
Contact customers to respond to inquiries
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Accurately completing work tasks (i.e. entering customer orders and scheduling)
Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.
Data entry
Non-essential job functions
Flexibility to work on projects or research related to the needs of other departments.
Maintain a clean and orderly work area.
Requirements
Intermediate computer knowledge of order entry systems
the ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
Ability to work with internal/external customers in a professional and courteous manner.
High attention to detail and accuracy.
Follow rules and regulations, in order to avoid any appearance of impropriety.
Ability to prioritize and organize daily workload to ensure timely completion of duties.
The ability to perform routine duties and consistent fashion.
Note: This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Related keywords
Customer ServiceData EntryOrder EntryMicrosoft OfficeAdministrativeClericalRecord KeepingCommunicationSalesSchedulingAttention To DetailOrganizationPrioritizationCustomer SupportOffice Procedures