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Jobs at Barfield Inc (Now Hiring) — 13 open

Barfield Inc logoBarfield Inc

Customer Service Manager

Brownsville, Florida, United States · On-site

Mid level

Join Barfield and Become a Part of the Adventure! If you are a talented Customer Service Manager interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name …

Skills: Key Account Management, Customer Service, Negotiation, Microsoft Office Suite, Advanced Excel

Barfield Inc logoBarfield Inc

Customer Service Manager

Miami, Florida, United States · On-site

Mid level

Join Barfield and Become a Part of the Adventure! If you are a talented Customer Service Manager interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name …

Skills: Key Account Management, Customer Service, Negotiation, Microsoft Office Suite, Advanced Excel

Barfield Inc logoBarfield Inc

Technician

Tempe, Arizona, United States · On-site

Mid level

Join Barfield and Become a Part of the Adventure! If you are a talented Seat Technician professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious n…

Skills: Aircraft Seat Repair, Mechanical Aptitude, Electrical Component Adjustment, Technical Manual Interpretation, Torque Wrenches

Barfield Inc logoBarfield Inc

MRO Electrical Engineer

Atlanta, Georgia, United States · On-site

Mid level

Join Barfield and Become a Part of the Adventure! If you are a talented Electrical Engineer interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in th…

Skills: Electrical Design, Orcad Capture, Labview, Visual Basic, C Code

Barfield Inc logoBarfield Inc

MRO Mechanical Engineer

Atlanta, Georgia, United States · On-site

Mid level

Job Description Join Barfield and Become a Part of the Adventure! If you are a talented Electrical Engineer interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a presti…

Skills: Electrical Design, Test Bench Design, Labview, Visual Basic, C Code

Barfield Inc logoBarfield Inc

Warehouse Manager

Doral, Florida, United States · On-site

Senior

Join Avtrade and Become a Part of the Adventure! If you are a talented Warehouse Manager interested in working in the exciting field of aviation, Avtrade wants you! Avtrade is a prestigious name in the industry. We are l…

Skills: Warehouse Management, Logistics Management, People Management, Inventory Control, Supply Chain Management

Barfield Inc logoBarfield Inc

Electro Mechanical Technician

Atlanta, Georgia, United States · On-site

Entry level

Join Barfield and Become a Part of the Adventure! If you are a talented Technician professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name i…

Skills: Troubleshooting, Calibration, Schematic Interpretation, Component Maintenance Manuals, Mechanical Inspection

Barfield Inc logoBarfield Inc

Technician

Atlanta, Georgia, United States · On-site

Entry level

Join Barfield and Become a Part of the Adventure! If you are a talented Electronics Technician professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a presti…

Skills: Electronics Troubleshooting, Calibration, Soldering, De-soldering, Reading Schematics

Barfield Inc logoBarfield Inc

Mechatronics Technician

Atlanta, Georgia, United States · On-site

Entry level

Join Barfield and Become a Part of the Adventure! If you are a talented Technician professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name i…

Skills: Troubleshooting, Calibration, Component Maintenance Manuals, Mechanical Repair, Aircraft Component Inspection

Barfield Inc logoBarfield Inc

Mechatronics Technician

Atlanta, Georgia, United States · On-site

Entry level

Join Barfield and Become a Part of the Adventure! If you are a talented Technician professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name i…

Skills: Troubleshooting, Calibration, Component Maintenance Manuals, Mechanical Repair, Aircraft Component Inspection

Barfield Inc logoBarfield Inc

Stockroom Associate

Atlanta, Georgia, United States · On-site

Entry level

Join Barfield and Become a Part of the Adventure! If you are a talented Stockroom Associate interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in th…

Skills: Inventory Management, Data Entry, Basic Math, Organization, Attention To Detail

Barfield Inc logoBarfield Inc

Electrical Design Engineer – Ground Support Test Equipment- R&D

Brownsville, Florida, United States · On-site

Mid level

Join Barfield and Become a Part of the Adventure! If you are a talented Electrical Design Engineer interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious nam…

Skills: Analog Design, Digital Design, Embedded Systems, PCB Layout, Signal Conditioning

Barfield Inc logoBarfield Inc

Embedded Software Engineer – Ground Support Test Equipment- R&D

Brownsville, Florida, United States · On-site

Mid level

Join Barfield and Become a Part of the Adventure! If you are a talented Software Engineer professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious…

Skills: C, C++, C#, Embedded System Design, Real-time Systems

Barfield Inc logo

Customer Service Manager

Barfield Inc

Brownsville, Florida, United States • On-site

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Mid level

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  • Full-time
  • Comprehensive Total Compensation And Benefits Package
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The Customer Service Manager oversees key client relationships and ensures the successful delivery of services aligned with contractual commitments. This role acts as the primary liaison between customers and internal teams to drive satisfaction, operational performance, and account profitability.

Requirements

Requires 2-5 years of experience in key account management or customer service, preferably within the MRO industry. Candidates must be proficient in Microsoft Office, possess strong negotiation skills, and be willing to travel for customer visits.

Full job description

Join Barfield and Become a Part of the Adventure!

If you are a talented Customer Service Manager interested in working in the exciting field of aviation, Barfield wants you!

Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering

We are looking to hire a dedicated Customer Service Manager to join our team who will support our Customer Care Department.

Position Summary:

The Customer Service Manager is responsible for overseeing key client relationships and ensuring the successful delivery of services aligned with contractual commitments. This role acts as the primary liaison between customers and internal teams, driving customer satisfaction, operational performance, and account profitability. The position requires strong leadership, communication, and problem-solving skills to manage multiple accounts and support continuous business growth.

Key Responsibilities:

  • Build and maintain strong, trusted relationships with key clients to support long-term partnerships
  • Address and resolve client issues and escalations in a timely and effective manner
  • Monitor assigned accounts daily, including validation of quotes within the ERP system
  • Participate in operational meetings with internal stakeholders, external customers, and cross-functional business units
  • Provide clear and consistent reporting on program status through Program Reviews, Weekly Status Reports, and daily performance metrics to ensure progress toward account objectives
  • Serve as the primary point of contact, managing communication between key clients and internal teams
  • Ensure all client requirements and deliverables are met in alignment with agreed timelines
  • Act as a liaison across departments, working closely with repair management, sales, logistics, and other teams to deliver high-quality service and drive continuous improvement in customer satisfaction
  • Proactively identify and anticipate risks that may impact account performance or profitability, and lead cross-functional efforts to develop and implement corrective action plans
  • Monitor and manage costs, including but not limited to parts, labor, exchanges, outsourcing, BER, and O&A
  • Partner with Finance to maintain target profit margins across assigned accounts
  • Collaborate with the Sales team to maximize revenue opportunities through upselling and cross-selling initiatives
  • Prepare and present account performance reports and lead quarterly business reviews with stakeholders
  • Continuously analyze client data to ensure compliance with GTAs and contractual agreements

Required Qualifications:

  • 2–5 years of experience in key account management, customer service, or relevant experience within the MRO industry or similar industry
  • Proficient in Microsoft Office Suite, with advanced Excel skills
  • Strong negotiation skills with the ability to manage and follow through on client contracts
  • Demonstrated ability to multitask and manage multiple client accounts simultaneously
  • Proven track record of delivering effective client solutions and achieving results
  • Ability and willingness to travel for customer visits as required
  • Excellent verbal and written communication skills, with the ability to listen, present, and build relationships in a customer-focused environment

Preferred Qualifications

  • Experience with Quantum ERP is a plus
  • Fluency in English required; additional language skills (French or Spanish) are a plus

You embody our values:

  • CUSTOMER FOCUS We strive to provide the best services to our customers.
  • INTEGRITY We are personally accountable for the highest standards of ethical behavior.
  • TEAMWORK We are committed to a teamwork environment.
  • ADAPTABILITY In an ever-changing world, we are adaptable to the required challenges.

We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website

Barfield is an equal opportunity employer.

Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights

As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. 

Related keywords

AviationMROCustomer CareERPQuantum ERPAccount ProfitabilityProgram ReviewsWeekly Status ReportsGTA ComplianceUpsellingCross-sellingQuarterly Business ReviewsRepair ManagementLogisticsAir France Industries KLM EngineeringBarfield

About Barfield Inc

LinkedInVisit site

Your Solution Creator

Industry
Aviation and Aerospace Component Manufacturing
Company size
201-500 employees
Founded
1945
Headquarters
Miami, FL
LinkedIn followers
6,677

Founded in 1945, Barfield has six facilities located near airports in Miami (MIA), Phoenix (PHX), Louisville (SDF), Atlanta (ATL), Doral 1 (MIA) and Doral 2 (MIA), to satisfy the needs of customers operating commercial or regional aircraft in North, Central and South America. Barfield is part of the Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) network, a major MRO provider. With a workforce of 14,000, AFI KLM E&M offers technical support for airlines, ranging from airframe maintenance to engine overhaul and repair and supply of components. Barfield is a FAA and EASA Certified Repair Station offering maintenance services to major passengers, cargo and regional airlines in the Americas. Barfield’s support services are organized into the following three main activities: Adaptive services, Distribution and Ground Support Test Equipment (GSTE). Barfield is also an authorized repair facility for more than 30 European and U.S. Original Equipment Manufacturers (OEMs). More specifically, through its Airline programs division, Barfield supplies complete customized support programs for Airbus, Boeing, Regional jet and Turboprop aircraft, as well as helicopter operators. These programs support operators in need of inventory, logistics solutions, repair management programs, engineering fleet support and component reliability management. Barfield is also a Ground Support Test Equipment (GSTE) manufacturer of Air Data/Pitot Static testers, RVSM Air Data testers, APU testers, Cable Tensiometers testers, Fuel Quantity testers, Pressure testers, Nav/Comm Transponder test sets, Pitot/Static Adapters and Turbine Temperature testers.

Offices: 4101 NW 29th Street, Miami, FL 33142, US · Louisville, KY 40228 - 1012, US · Tempe, AZ 85281, US · 2200 NW 84th Avenue, Doral, FL, FL 33122, US · 5000-A Clark Howell Hwy, Atlanta, GA 30349, US

Ground Support Test Equipment (GSTE)UAS (Drones)Distributionand RotablesIndustrialSupply Chain ManagementAerospace
View all jobs at Barfield Inc

About Barfield Inc

LinkedInVisit site

Your Solution Creator

Industry
Aviation and Aerospace Component Manufacturing
Company size
201-500 employees
Founded
1945
Headquarters
Miami, FL
LinkedIn followers
6,677

Founded in 1945, Barfield has six facilities located near airports in Miami (MIA), Phoenix (PHX), Louisville (SDF), Atlanta (ATL), Doral 1 (MIA) and Doral 2 (MIA), to satisfy the needs of customers operating commercial or regional aircraft in North, Central and South America. Barfield is part of the Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) network, a major MRO provider. With a workforce of 14,000, AFI KLM E&M offers technical support for airlines, ranging from airframe maintenance to engine overhaul and repair and supply of components. Barfield is a FAA and EASA Certified Repair Station offering maintenance services to major passengers, cargo and regional airlines in the Americas. Barfield’s support services are organized into the following three main activities: Adaptive services, Distribution and Ground Support Test Equipment (GSTE). Barfield is also an authorized repair facility for more than 30 European and U.S. Original Equipment Manufacturers (OEMs). More specifically, through its Airline programs division, Barfield supplies complete customized support programs for Airbus, Boeing, Regional jet and Turboprop aircraft, as well as helicopter operators. These programs support operators in need of inventory, logistics solutions, repair management programs, engineering fleet support and component reliability management. Barfield is also a Ground Support Test Equipment (GSTE) manufacturer of Air Data/Pitot Static testers, RVSM Air Data testers, APU testers, Cable Tensiometers testers, Fuel Quantity testers, Pressure testers, Nav/Comm Transponder test sets, Pitot/Static Adapters and Turbine Temperature testers.

Offices: 4101 NW 29th Street, Miami, FL 33142, US · Louisville, KY 40228 - 1012, US · Tempe, AZ 85281, US · 2200 NW 84th Avenue, Doral, FL, FL 33122, US · 5000-A Clark Howell Hwy, Atlanta, GA 30349, US

Ground Support Test Equipment (GSTE)UAS (Drones)Distributionand RotablesIndustrialSupply Chain ManagementAerospace
View all jobs at Barfield Inc

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