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Full-time
associate degree
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Earned Time Off, Paid Holidays
Posted 23d ago
~40 hrs/week
Responsibilities
Provide real-time technical support for M-Pyre equipment systems via phone, chat, and email, focusing on hardware and electrical issues. Document all support activities in Salesforce and TeamViewer while assisting with root cause analysis and internal training.
Requirements
Requires 2+ years of technical support experience and proficiency with Windows, Android, and Apple devices. An associate's degree in IT or a related field is preferred, along with mechanical and electrical aptitude.
Full job description
POSITION SUMMARY
In this role, you’ll support our advanced M-Pyre system, a cutting-edge platform that enables remote access and monitoring of equipment across the globe. As a Technical Support Specialist, you will partner with customers and clients to deliver reliable, real-time support—helping ensure critical operations run smoothly.
This is an excellent opportunity for individuals with technical aptitude, customer support experience, an electrical background, instrumentation experience, or a strong understanding of industrial control circuits, PLC systems, and electrical troubleshooting, combined with a passion for customer support."
The role will be assisting in the troubleshooting of equipment issues via phone / chat / email with an emphasis on hardware problems - issues consist of controls, electrical, and hardware to name a few. This is not a networking or IT Desktop position.
The position will work 3 days in office, 1 day from home (4/10's). Overtime is also avaialble.
The anticipated hourly rate for this role, depending on experience, is $18-$25/hr.
JOB RESPONSIBILITIES
Offers technical support to customers, sales, distributors, field service and operations via telephone, internet and/or field environment.
Solves complex problems regarding technical support of electrical and mechanical equipment
Sets up online customers using web interface.
Route incoming calls to appropriate department.
Documents all support provided in Team Viewer and Salesforce, and other websites.
Creates inventory lists for needed parts and/or equipment.
Estimates repair and/or product costs.
Participates in problem solving and root cause analysis with the customer.
Provides training for internal/external employees on technical support.
Additional duties as assigned.
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QUALIFICATIONS / REQUIREMENTS
Associate’s degree or equivalent from two-year college or technical school in Information Technology or related field preferred.
In Lieu of a degree, 4+ years of experience in a technical service technician type role with strong customer service
2+ years of previous technical support experience; or equivalent combination of education and experience.
High degree of proficiency with Windows OS, Android, and Apple devices, Microsoft Office Suite (especially Outlook), Internet-based applications and tools.
Experience in the cremation or deathcare industry is a plus.
Mechanical and electrical aptitude, including the ability to guide others in using tools for equipment setup, installation, or calibration.
Experience with CRM or remote support tools (e.g., Salesforce, TeamViewer).
Strong problem-solving and analytical skills.
Effective verbal and written communication skills.
Ability to prioritize, multitask, and work in a fast-paced environment.
Self-motivated with strong attention to detail, deadlines, reporting and follow-through.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work overtime as necessary
Occasional travel either locally, nationally, and/or internationally may be required
WHY JOIN MATTHEWS
Clear career advancement for continued growth and development!
Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.
Work with industry-leading, innovative technology
Be part of a global organization with a meaningful mission
Gain specialized experience in a unique and growing field
Opportunity to develop technical and customer-facing skills
PHYSICAL ASPECTS / WORK ENVIRONMENT
Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodation may be made to enable individuals to perform the essential functions.
The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base.
Matthews Environmental Solutions and Matthews Memorialization are (MATW) Matthews International companies.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
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Related keywords
M-PyreCremation TechnologyPLCIndustrial ControlsElectrical TroubleshootingSalesforceTeamViewerCRMHardware SupportInstrumentationRoot Cause AnalysisWindows OSAndroidApple DevicesMicrosoft OfficeTechnical Support
Helping families move from Grieving to Remembrance™.
Industry
Consumer Goods
Company size
1,001-5,000 employees
Headquarters
Pittsburgh, PA
LinkedIn followers
4,039
As a leader in the Memorialization industry, Matthews is committed to helping our customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship, and programs and services that help families in their time of need. Matthews Aurora Funeral Solutions™ is a leading provider to the funeral home industry, offering an extensive variety of high-quality wood, metal and cremation caskets, urns, stationery, and exceptional sales and service support. Matthews Cemetery Products is a leader in the industry with high-quality products and exceptional industry expertise. We help our customers serve families by providing innovative tools and comprehensive product offerings that help memorialize their loved ones. Our products include bronze and granite memorials, cremation products including glass-front niches and cremation gardens, and both community and private mausoleums featuring memorialization products and statuary.
*Matthews Memorialization is a Matthews International Company.
Offices: Two North Shore Center, Pittsburgh, PA 15212, US
Based on 1508 listings with disclosed salaries, most manufacturing jobs in Florida pay between $65k–$177k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Florida right now?
There are currently 8,637 open manufacturing positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Florida?
Companies currently hiring include Northrop Grumman, Blue Origin, Northrop Grumman Mission Systems, Inc., Coca-Cola Beverages Florida, L3Harris Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Florida?
Yes — 539 of the 8637 open manufacturing positions offer remote or hybrid work (192 remote, 347 hybrid).
How do I apply for Manufacturing jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.