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Full-time
Competitive salary, Annual performance reviews, Comprehensive health coverage, Medical insurance, Dental insurance, Vision insurance
Posted 12d ago
~40 hrs/week
Responsibilities
The Manager of Hotel Operations assists in establishing service standards, managing budgets, and overseeing daily hotel and casino operations. They are responsible for supervising staff, resolving guest complaints, and ensuring the property meets cleanliness and safety requirements.
Requirements
Candidates must possess strong communication skills, the ability to perform basic arithmetic, and proficiency in computer operations. The role requires the ability to work in a smoking environment and pass a chemical dependency test.
Full job description
Responsibilities:
Assists Director of Hotel Operations in the establishment of standards for personnel administration and performance, service to patrons, room rates, casino support, credit and type of patronage to be solicited.
Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
Performs all assigned tasks with enthusiasm, professionalism and exceeds out customer’s expectations.
Allocates funds, authorizes expenditures and assists in planning budgets for departments.
Requisitions supplies and equipment.
Processes reservations and advance registration payments.
Inspects guests’ rooms, public access areas and outside grounds for cleanliness and appearance.
Accurately uses proper telephone techniques and etiquette.
Answers patrons’ complaints and resolves problems.
Provides guest with information including hotel, casino and restaurants; including hours of operations, special events and promotions.
Ability to relate effectively in one-on-one situations with guests and other members of the company.
Competencies:
Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.
Perform tasks outlined on daily checklist.
Must carry out safety and emergency procedures including, but not limited to fire, crowd control, inclement weather and Homeland Security threats.
Must operate and control computer terminal.
Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Assist in training in all Hotel Departments.
Must interact with guests and other employees in a courteous, empathetic and discreet manner.
Supports and maintain Bally’s courtesy guidelines for guests and employees.
Promotes outstanding guest relations.
Supervises the storage, inventory and distribution of uniforms for the Desk Clerks, Bellmen and Valet.
Reviews daily cash, credit and comp transactions of Desk Clerks.
Support daily cash, credit and comp transactions of Desk Clerks.
Performs other duties as assigned.
Ability to obtain the appropriate work authorization per gaming regulations required.
Ability to work in a drug free environment and pass a chemical dependency test as required.
Ability to type 25 words per minute.
Ability to perform basic arithmetic including use of percentage.
Ability to inspect areas of responsibility.
Ability to stand and sit for undefined periods of time.
Ability to read and write effectively including maintaining filing system.
Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Must be able to work in a smoking environment
Target Salary Range:
$45,675.00/ Annually
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We're Bally's Corporation (NYSE: BALY). A global casino-entertainment powerhouse with a growing omni-channel presence, operating 20 casinos across 11 U.S. states, OSB licenses in 14 jurisdictions, and holding landmark development rights in Chicago, Las Vegas and New York. We’re not only spanning casinos and resorts, but also sports betting, iGaming and the technology behind it all. But here's what actually matters to you. Service here is not a task on a checklist. It's how we show up.
Behind every great moment on a gaming floor, in a resort, or on a digital platform, is a team with a relentless commitment to service, real pride, and a genuine love for what they do. As a company, we’re not your family. We can’t be. That word means something different to everyone, so we'd rather show you who we are than borrow it. But we're just really, really invested in your win.
Do you want to be one of the people who shows up, or one of the people who stands out? Is that you? Then you're already one of us.
18 or 21+ based on jurisdiction. Gambling Problem? Call 1-800-GAMBLER (1-800-426-2537) (AZ/CO/IL/MD/MO/NV/NJ/PA), 1-888-850-8888 (DE), 1-800-9-WITH-IT or visit https://www.in.gov/igc/problemgamblinghelp (IN), 1-800-BETSOFF (IA), 1-877-770-STOP (7867) (LA), (800) 327-5050 or visit gamblinghelplinema.org (MA), 1-888-777-9696 (MS), 877-8-HOPENY or text HOPENY (467369) (NY), 1-800-589-9966 (OH), 1-866-531-2600 or visit ConnexOntario.ca (Ontario, Canada), 1-877-9GAMBLE (RI), 1-888-532-3500 or visit https://www.vcpg.net (VA), call/text the Tennessee REDLINE at 1-800-889-9789 (TN).
Offices: 100 Westminster St, Providence, Rhode Island 02903, US
How many Management & Leadership jobs are open in Shreveport, LA right now?
There are currently 383 open management & leadership positions in Shreveport, LA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Shreveport, LA?
Companies currently hiring include Ochsner Health, Domino's, Dollar Tree Stores, Southland Steel Fabricators, Inc., Module X Solutions LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Shreveport, LA?
Yes — 25 of the 383 open management & leadership positions offer remote or hybrid work (18 remote, 7 hybrid).
How do I apply for Management & Leadership jobs in Shreveport, LA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.