Remote Solely
$16/hr–$18/hr
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Customer Service, Written Communication, Conflict Resolution, Intercom, Hospitality
Morgantown, West Virginia, United States · On-site
$17/hr–$17/hr
Job Title: Lot Auditor Department: Hotel Self Parking Division Directly reports to: Hotel Self Parking Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation:$17.50 per hour (Rates can vary by market) Po…
Skills: Customer Service, Traffic Direction, Payment Handling, Reporting, Security Monitoring
Gulf Shores, Alabama, United States · On-site
Valet Attendant Hiring Event – Gulf Shores, AL Immediate Openings | Full-Time & Part-Time Parking Management Company (PMC), a leader in hospitality and parking services, is expanding in Gulf Shores and is seeking e…
Skills: Customer Service, Professionalism, Hospitality, Vehicle Parking, Time Management
San Francisco, California, United States · On-site
$22/hr–$22/hr
Job Title: Lot Auditor Department: Commercial Parking Division Directly reports to: Commercial Parking Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: $22.50 per hour (Rates can vary by market) P…
Skills: Customer Service, Traffic Direction, Payment Handling, Record Keeping, Security Monitoring
Charlotte, North Carolina, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Client Relationship Management, Staff Supervision, Payroll Management, Operational Oversight, Guest Service
Annapolis, Maryland, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Multi-site Operations Management, Financial Reporting, P&L Management, Business Development, Talent Management
Lone Tree, Colorado, United States · On-site
$12/hr–$12/hr
Job Title: Hospital Valet Attendant Department: Valet Parking Operations Reports directly to: Guest Service Coordinator Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: Starting wage is $12.14 per hour pl…
Skills: Customer Service, Vehicle Inspection, Safe Driving, Communication, Time Management
Nashville, Tennessee, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Inbound B2B Sales, CRM Management, Pipeline Management, Consultative Selling, Client Relationship Management
Detroit, Michigan, United States · On-site
$13/hr–$20/hr
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Customer Service, Vehicle Inspection, Safe Driving, Communication, Time Management
Phoenix, Arizona, United States · On-site
$15/hr–$15/hr
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Customer Service, Cash Handling, Traffic Direction, Reporting, Security Monitoring
Cincinnati, Ohio, United States · On-site
Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships,…
Skills: Client Relationship Management, Staff Supervision, Payroll Management, Operational Oversight, Guest Service
Melbourne, Florida, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Guest Service Leadership, Operational Oversight, Staff Management, Performance Management, Payroll Auditing
Melbourne, Florida, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Client Relationship Management, Staff Supervision, Payroll Management, Operational Oversight, Guest Service
Louisville, Kentucky, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Operations Management, Staff Leadership, Financial Acumen, Client Relationship Management, Revenue Optimization
Savannah, Georgia, United States · Hybrid
Position Summary The Position serves as a key liaison between Operations and Talent Acquisition, supporting workforce planning, recruiting coordination, onboarding, and employee lifecycle activities. This role helps ensu…
Skills: Workforce Planning, Recruiting Coordination, Onboarding, Candidate Sourcing, Interviewing
Alpharetta, Georgia, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Client Relationship Management, Staff Supervision, Payroll Management, Operational Oversight, Guest Service
Dayton, Ohio, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Client Relationship Management, Staff Supervision, Payroll Management, Budgeting, Guest Service
Charleston, West Virginia, United States · On-site
$9/hr–$9/hr
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Customer Service, Vehicle Inspection, Safe Driving, Time Management, Professional Communication
Fort Worth, Texas, United States · On-site
$17/hr–$17/hr
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Traffic Direction, Customer Service, Vehicle Damage Survey, Communication, Safety Compliance
St. Louis, Missouri, United States · On-site
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and p…
Skills: Client Relationship Management, Staff Supervision, Payroll Management, Operational Oversight, Guest Service
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Respond to guest inquiries and resolve concerns or citation disputes professionally via phone and written communication. Document all interactions and escalate complex issues to ensure a high-quality hospitality experience.
Previous customer service experience in hospitality or service-based industries is preferred. Candidates must have strong written communication skills and reliable availability for weekend shifts.
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
Position Summary:
We are seeking a customer-focused Customer Service Representative (CSR) to support weekend guest inquiries related to our parking services and locations. This role plays a key part in delivering a positive, hospitality-driven experience by assisting guests with questions, issues, and concerns in a professional and timely manner.
This is a full-time role with the opportunity to grow into additional hours and expanded responsibilities over time.
Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Competency/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
• Previous customer service experience preferred (hospitality or service-based industries a plus)
• Strong written communication skills
• Ability to work independently and manage multiple conversations
• Reliable weekend availability
• Comfortable learning new tools and processes
Physical Demands:
This position operates in a remote office environment and requires extended periods of sitting, typing, and computer use. Employees must be able to communicate effectively via phone, video conferencing, and written communication platforms. Occasional lifting of office materials up to 15 pounds may be required.
Cell Phone Use:
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation and Benefits:
Growth Opportunity:
This role is expected to start with weekend coverage and has the potential to expand into additional shifts, increased hours, or broader responsibilities as the team grows.
Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
Fair Labor Standards Act (FLSA):
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workman’s compensation laws.
Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
If you require reasonable accommodations due to a disability to participate in the application or interview process, please contact Kari Laywell at [email protected] or [email protected]
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Job Title: Customer Service Representative (Weekday/Weekend AM Support) Department: Guest Relations Reports directly to: Guest Relations Lead |
Schedule: Wednesday – Sunday, 10:00 AM – 6:00 PM CST Status: Non-Exempt Compensation: $16.00 - $18.00 per/hr. (DOE) |
Relentless Hospitality®
Parking Management Company (PMC) weaves a partner-first approach into hospitality valet and bell services, self-parking management, and even the proprietary technology solutions that power our sites. PMC’s suite of parking services creates the ultimate guest-focused, revenue-maximizing parking solution for our partners.
Offices: Nashville, TN 37209, US
Relentless Hospitality®
Parking Management Company (PMC) weaves a partner-first approach into hospitality valet and bell services, self-parking management, and even the proprietary technology solutions that power our sites. PMC’s suite of parking services creates the ultimate guest-focused, revenue-maximizing parking solution for our partners.
Offices: Nashville, TN 37209, US
