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The consultant provides guidance to coffeehouse leaders on employee and labor relations, performance management, and company policies. They act as a balanced advocate for both partners and managers to ensure fair and consistent resolution of workplace concerns.
Requires a bachelor's degree or equivalent experience, along with 4 years of HR generalist or operations leadership experience focused on labor relations. Candidates must have at least 1 year of internal consulting experience and a strong knowledge of employment laws.
Now Brewing – partner relations consultant-Labor- (Remote)! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
Partner Relations is a Center of Excellence (COE) focused on employee and labor relations. The team supports leaders and partners (employees) in bringing the partner experience to life every day within Starbucks.
The partner relations consultant-labor contributes to Starbucks success by consulting on employee and labor relations in support of coffeehouse leaders in the U.S. and Canada as they navigate partner questions and concerns, and by operating as a balanced advocate on behalf of partners and managers. The PRC-L consults on employee and labor relations matters, including performance management, to ensure that Starbucks partners’ questions and concerns are addressed in a fair and consistent manner. In this capacity, the PRC-L also provides consulting and interpretation of Starbucks policies and procedures. This role is home office-based in any city in North America.
As a partner relations consultant-labor, you will:
Influence – provide consultation and support to coffeehouse leaders on performance management, employee and labor relations issues and applicable company policies and employment laws, in accordance with Starbucks Mission and Values.
Serve as an advocate – solicit and listen to partners’ ideas, questions and concerns. Take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset. Provide information and facilitate partners' ability to obtain information about Partner Resources programs.
Collaborate – close collaboration with peers, sr. partner resource business partners, labor relations and other Partner Resources COE specialists for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, standards. Participates in team calibration discussions to ensure that consistent advice is provided.
Manage assigned workload of cases; ensuring that cases are prioritized, responded to and handled according to Standard Operating Procedures. Prepare detailed case documentation and related communications; ensuring clarity, accuracy and the appropriate level of detail.
Support – participate in projects to improve the partner experience and/or drive efficiency. May lead one or more work streams of a related project.
We’d love to hear from people with:
B.A. or B.S. in Business, Psychology, Education, Communication, or related field. Closely-related human resources and or labor relations work experience or training may substitute for advanced education on a year-for-year basis.
4 years of Human Resources generalist or related operations leadership experience with an emphasis on employee and or labor relations, including coaching/performance management, consultation and performance development.
1 year of consulting with internal clients to identify business needs and recommend solutions.
Knowledge of the principles and practices of human resources management.
Knowledge of local, federal, and state employment laws and regulations.
Ability to apply consultative skills in a business environment.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to prioritize multiple demands effectively based on business needs.
Ability to work both independently and as part of a team.
Ability to work in a fast-paced and changing environment.
Ability to adapt and operate as an optimistic change agent.
Ability to learn company operations, policies and procedures.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four (4) days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time. Explore opportunities, benefits and more at careers.starbucks.com
Offices: 2401 Utah Ave S, Seattle, WA 98134, US · 5140 Yonge Street, (Beside Mel Lastman Square in North York), Toronto, Ontario M2N 6L7, CA · 1805 E Hallandale Beach Blvd, Hallandale Beach, FL 33009, US · 566 Chiswick High Road, London, England W4 5YE, GB
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