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Oversee live event box office operations and supervise staff to ensure exceptional customer service. Manage ticketing issues, guest lists, and generate settlement reports for various venues.
Requires prior supervisory experience in a box office or live event venue and proficiency in Microsoft 365. Candidates must be available to work flexible hours, including evenings, weekends, and holidays across multiple venues.
POSITION SUMMARY
Show Supervisors are responsible for overseeing Seattle Theatre Group’s (STG) live event box office operations and delivering exceptional customer service. Key responsibilities include supervising box office staff, resolving ticketing issues, managing holds and guest lists, and generating reports for show settlement. The role also involves back-office ticket fulfillment, advance reporting, and pre-settlement preparation. This position earns between $25.08 - $30.09/hour (midpoint $30.09) DOE, and has paid safe/sick leave.
In addition, this position is cross-trained in daytime customer service operations, including responding to patron inquiries via email, answering phone calls, and assisting with in-person ticket sales at the box office.
Work schedules are established monthly, with weekly hours varying based on event volume. This role requires in-person, on-site work, including multiple days each week at both the administrative office and event venues. Availability to work evenings, weekends, and holidays is required.
Candidates must be available to work at all STG venues, including The Paramount, The Moore, The Neptune, and The 5th Avenue Theatres, Kerry Hall, and our outdoor concert venue, Remlinger Farms in Carnation, WA.
This role may include additional duties as assigned and requires flexibility to adapt to evolving responsibilities as the organization grows.
ALL STG POSITIONS
STG employees are committed to exceptional patron experiences, cultivating lasting connections, and upholding excellence in every interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
PHYSICAL REQUIREMENTS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Non-profit arts organization that operates the historic Paramount, Moore & Neptune Theatres in Seattle, WA.
Seattle Theatre Group® is a 501(c)(3) non-profit arts organization. Mission: To create enriching experiences in the arts, engage diverse communities, and steward historic theatres. Vision: STG is the people’s theatre. All are welcomed and represented. Values Statement: We value Art: Art connects us. It allows us to explore all aspects of our humanity, to debate, to celebrate and to grow. We value Community: It is our role to advocate for greater participation in the arts, reduce barriers, and include diverse People, Cultures and Perspectives on our stages, in our audiences and within our staff, volunteers and board. We value Service: We are committed to caring relationships with patrons, partners, artists and staff. We value Learning for All: We deepen connection to art when we inspire the greater community through education, performance opportunities and healing. We value our Team: We believe in the power of passionate people who care for our mission and each other. We value Stewardship: We make the best use of our resources, effectively and sustainably serve our mission, and preserve our assets. STG presents an average of 700 events annually at The Paramount, The Moore, and The Neptune Theatres as well as at venues throughout the region. Broadway productions, concerts, dance, theatre, lectures, education, community, film, and other enrichment programs can be found in our venues. A multitude of artists and performers, partner organizations, donors and foundations, volunteers, and most of all – our patrons, make it possible for STG's mission to be fulfilled.
Offices: Seattle, US
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